Fred's Inc.

I will be out there within the month of December and will not charge a service fee.  If you need to speak with me, my phone number is ###-###-####.

I have shopped here a few times, and every time I'm in there and need help with anything The service is rude and irritable. I lost my wallet once in the store; I was told to retrace my steps, which was not a problem, but the manner was lack of customer care. Today, I went looking for cookware. And I saw this electronic skillet that I liked. I began looking at the label in front of the cookware, and I became confused because I didn't see a box for it. I went to the manager of the store. Her name is [redacted] from before concerning the disregard of my lost personal item. I ask her, "Excuse me, I have a question and was wondering if you could help me?" She proceeded to exhale roughly; she followed me to the product. I explained how I wanted to purchase the 12" inch Electronic skillet, yet there was no box. She then began to scoff at me and pointed towards a shelf tag that read: "11" Electronic skillet 24.95." I explained how I wished to buy the one on display for 19.95. She announced,"That's the one on display." I calmly proceeded to show her what the display had shown. It said 12" for 19.95. I stated, "That one says 11" and this one says 12", I'm confused." I asked if the 11" was actually supposed to be 19.95 instead the 12", thinking maybe that was the source of the misunderstanding. She proceeded to inform me that it was the same one. And pointed towards the sign that said the actual 11" was 24.95. And I said, "Ma'am this one says that the 11" is 24.95. And that there was no box for the 12" inch skillet which was the size that I wanted. She continued to accuse me of my inaccuracy. The evidence was right in front of me. The skillet on the shelf telling the price of the item on sale. She exclaimed to me that if I wanted to buy the display, I would have to purchase it without a lid. Which also, a customer concern of mine. I don't know if this was a misprint or what was going on; I do know she was not actually looking nor was she being helpful; furthermore, I was treated with the utmost customer neglect with astonishingly terrible service etiquette.Desired SettlementAn inquiry on the way customers and products are neglected. A customer myself, I worry that others are being poorly treated and mislead into buying things that may not be up to code; furthermore, store items being sold regardless of the untrustworthy and unpacked nature: on display. Myself and others may need help. The manager being the most unhelpful. My purchases or inquiries should be made clear for the sake of business, first priority. This store should be under investigation on code.

Wanted to exchange an item for the same item. Didnt want a refund or gift card, just wanted to exchange. I bought a bird feeder from Freds in [redacted], **. In less than a week the feeder was falling apart. **l I wanted to do was exchange the feeder. I had just bought it less than a week ago and it shouldnt have already been falling apart. I took it back to the store I bought it from and wanted to exchange it. The manager tried to tell me that this item did not come from her store. I had two other people with me when I bought the feeder who can verify that it did in fact come from Freds in [redacted], **.Desired SettlementAt this point all I want is a refund. The bird feeder only cost 8.00 but thats not the point. The point is ive been in line and witnessed exchanges of cigarettes after the customer smoked them and complained the cashier didnt sell them the right cigarettes, and give them another pack after they smoked the pack they claimed to be the wrong ones.

FRED'S EXPLORE THE STORE, Scratch & Win GameFRED'S EXPLORE THE STORE' Scratch & Win Game Winners, P. O. Box 813368, Smyrna, GA 30081. I mailed in the 11 winners like was told to by the store and I have not gotten 1 of the 11 $5 gifts cards. Mailed in 4 $5.00 winners the 1st time and 7 $5 winners the 2nd time but have not gotten anything back. Mailed to address I have listed in this complaint. I put my phone number and e-mail in with the winning tickets.Desired SettlementI want the $55.00 I won in their contest.

Rec'd email from Fred's re free chips when Fred's card scanned. Not so, sent email to Fred's re problem, but solution not sought, argued instead.abbreviated due to character limitI rec'd email 3/29 fr Fred's purporting FREE bag of chips at store during bday mo. of Apr. by showing Fred's card. Went to store 4/4, card scanned 1st, then chips scanned, register showed price $2.10, cashier asked me for $2.10. Did NOT go to store prior to 4/4. Below is email thread, beginning w/ complaint I sent 4/6 referencing email I rec'd fr Fred's & describing problem, then Ms. [redacted] replies arguing with me as if I were either lying or too stupid to know what register showed or cashier said to me, even saying I sent complaint on 3/29 it was 4/6 when it was Fred's email TO me sent 3/29.Don't care about stupid free bag of fried, not baked, pot. chips! Complaint is about Fred's customer service.1 Original MessageFrom: [redacted]@fastmail.net Sent: Sunday, April 06, XXXX X:XX PMRe: From: fred's Super Dollar To:[redacted]@fastmail.netSubject: Just for you on your Birthday! A Gift from your friends at fred's!Date: Saturday, March 29, 2014 The email says I get free Fred's potato chips with my card. Bull! I went to the store and had the cashier scan my card even before ringing up the chips, nothing else, but got charged $2.10. I told her to keep them.2 From: [redacted] Date: Mon, 7 Apr 2014 Good morning, On behalf of fred's smartcard team, I want to thank you for your business and the feedback you provided. We are always looking for ways to improve our customer satisfaction.After reviewing your transaction history on your account, we see that you redeemed your free bag of fred's chips on April 4th 8:14pm. It appears that the price of the chips was taken off of the transaction and your total was $0. Your birthday gift cannot be redeemed until the 1st day of your birthday month.If you have any additional problems, please don't hesitate to reach out to us. As always, we thank you for your business and your feedback. Kind regards, [redacted]fred's smartcard Team3 From: [redacted] mailto:[redacted]@fastmail.net Sent: Monday, April 07, XXXX X:XX PMDear Ms. [redacted]And I'm telling you, that is not what happened. As I explained, I had the cashier scan my card first, then the chips. It did NOT ring up $0. It rang up $2.10, that is what showed on the register, and the cashier ASKED ME FOR $2.10, so I told her to keep the chips and left. And it was April, as you noted in your below email. So, how are you showing that the price was taken off when it wasn't? Getting free fried potato chips is neither here nor there to me because when I do eat chips I eat baked, but there was a screw up somewhere and that is what I'm reporting to you.Sincerely, [redacted]4 From: [redacted] Date: Mon, 7 Apr 2014 Good Afternoon, Your complaint was sent on Saturday March 29th and I'm showing your bag of free chips was redeemed on Friday April 4th. If you went to the store before April 1st and tried to redeem your gift, it wouldn't have taken off the price of the chips. If you wish to further discuss your issue, you may call the smartcard office at XXX-XXX-XXXX. Have a great day,[redacted]5 Dear [redacted]NO, I did not try before 1 April. I only went on 4 April, but you at your headquarters are obviously not interested in finding what went wrong with the process at your [redacted] LA store, so I'm wasting my time. Alternatively, you are saying that I am lying about a stupid bag of chips that I only was going to give to the raccoons I feed in the back of our yard because the chips are not the healthy baked kind.And my complaint was NOT sent on Saturday, 29 March. As the original email below clearly states in plain English it was sent on Sunday, 6 April. It's FRED'S EMAIL THAT WAS SENT TO ME ON 29 MARCH! Duh.No need to reply again since all you do is argue instead of investigating the problem to remedy it so it doesn't continue. Sincerely,[redacted]Desired SettlementFirstly, for Fred's to investigate what went wrong at store and remedy it, so it doesn't recur and secondly, to train their employees in customer relations so they address problems instead of arguing with the customers as though they are lying.