Fredericksburg Rentals

Business indicated to Revdex.com that they have refunded the $

Paul C [redacted] called from the business stated that they went out separate times to attempt to satisfy the consumerHe stated they were going to take the chairs and refund the money but the consumer refused to let him take the chairsMrC [redacted] stated that the furniture is used and not brand new so it is expected to have some scratches on them

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The owner did not come out 3 times to fix the problem. When he was confronted about the chairs, he was angry and very rude. We asked for chair covers though he stated he didn't have any which is hard to believe that a rental company had absolutely no chair linens. When the delivery guys from his company came they said that what is on their truck looks exactly like what we have. These chairs were a far cry of "just scratches". These were dirty with gum on stuck to the bottom of chairs. They were disgusting how would anyone wearing nice Easter clothes that is of light spring colors would want to sit on something that would make all of their clothing dirty? There were chunks of wood missing out of the tables splinters were sticking out of them. If you are a company that is advertising your products as clean chairs they need to look like so or post pictures of what they truly look like. They looked NOTHING like what we ordered. There are plenty of other rental company's that carry chairs that look beautiful I would of gladly chose some where else if this company didn't deceive me what their products look like. If a company is charging customers for wear and damage then they actually need to fix their products or don't charge at all. These are pictures I started to take before my phone died I am waiting on a friend to send the rest.

Paul C[redacted] called from the business stated that they went out 3 separate times to attempt to satisfy the consumer. He stated they were going to take the chairs and refund the money but the consumer refused to let him take the chairs. Mr. C[redacted] stated that the furniture is used and not brand new so...

it is expected to have some scratches on them.

Business indicated to Revdex.com that they have refunded the $26

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The owner did not come out 3 times to fix the problem. When he was confronted about the chairs, he was angry and very rude. We asked for chair covers though he stated he didn't have any which is hard to believe that a rental company had absolutely no chair linens. When the delivery guys from his company came they said that what is on their truck looks exactly like what we have. These chairs were a far cry of "just scratches". These were dirty with gum on stuck to the bottom of chairs. They were disgusting how would anyone wearing nice Easter clothes that is of light spring colors would want to sit on something that would make all of their clothing dirty? There were chunks of wood missing out of the tables splinters were sticking out of them. If you are a company that is advertising your products as clean chairs they need to look like so or post pictures of what they truly look like. They looked NOTHING like what we ordered. There are plenty of other rental company's that carry chairs that look beautiful I would of gladly chose some where else if this company didn't deceive me what their products look like. If a company is charging customers for wear and damage then they actually need to fix their products or don't charge at all. These are pictures I started to take before my phone died I am waiting on a friend to send the rest.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: On March 20, 2015, this writer arrived to Fredericksburg rentals to pick up two cocktails tables and two-table spandex table coverings for a very important event scheduled on March 21, 2015. Even though this writer call to confirmed the pick up time, the owner communicated to this writer that he only had one table cloth and to come back to pick up the second spandex covering.

Unfortunately, this writer was force to leave and come back to Fredericksburg rental due to the unprofessionalism of this business. Once this writer finally received the table coverings and began to setup for the event. One of the table coverings had an embarrassing amount of staining all over the top. This writer took pictures of the table covering to present to the owner. This writer call the owner of the Fredericksburg Rental to explain the disappointment with the merchandise rented from this business. The owner was very unprofessional accused this writer of being fraudulent with the claim of a dirty table covering and stated, “ I will not be providing refund. The owner’s tone of voice was very disrespectful and belittling and I would not recommend this rental company to anyone.Desired Settlement: Full refund

Business

Response:

Business indicated to Revdex.com that they have refunded the $26

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,