Fred's Executive Auto

If you can recall, when you first purchased the vehicle, you were located out of Virginia and you specifically requested that the vehicle needed to be inspected before the sale was finalizedWe honored your request and presented you with an opportunity to choose a [redacted] dealership of your choice for the inspection and agreed to cover the cost of the pre-sale inspectionAfter you picked the [redacted] dealership of your choice and you personally made the appointment, Freds Executive Auto covered the cost of the inspection and paid $for the pre-sale inspectionAfter the pre-sale inspection, you were in direct contact with the [redacted] dealership and was directly advised by the [redacted] dealership on what the vehicle requiredAt this point, if the vehicle requires any further maintenance you must directly contact the [redacted] dealership

[redacted] ***, She purchased the [redacted] on 07/16/2016, as you can see on the Buyers Order she was not charged the Tax's And Registration that she Signed.She knew that she did not pay for her Tax's and Registration, The Bank knew that the Tax's and registration were not charged.The customer if the registered Owner and the Bank got the Security interest[redacted] ***, could Give us the Tax's and Registration money so that we could go to MVA and get your Hard Tag's or she could go to her State DMV and pay her Tax's and Registration to have her vehicle registered

July 31, 2015Dear [redacted] ,This letter is in response to your letter of July 17, regarding the above matter For your clarification, below please find a few important facts about the sales transaction involving the purchase of a vehicle by [redacted] Mr Sputty Idid Cephas, purchased the vehicle involved, a [redacted] ***, and accordingly signed a “Buyers Purchase Order” on March 28, The “Buyers Purchase Order” bears his signature and clearly states that the buyer is aware that the vehicle is being purchased “AS IS” Specifically, in the “Warranty Section” of the “Buyers Purchase Order” states “I understand that this vehicle is being sold with all Faults and is not covered by any DEALER WarrantyI understand that the DEALER is not required to make any Repairs after I buy this VehicleI will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the signature of [redacted] Additionally, [redacted] on that same day, March 28, 2015, signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS” It specifically states that the purchaser will pay for all Costs for any RepairsThe Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.” Further, [redacted] agreed and signed an “Acknowledgement of an Sale” as well on March 28, which again acknowledged that vehicle was being purchased “AS-IS” with no warranty.Finally, [redacted] acknowledged and signed a “WE OWE” on March 28, 2015, which again indicated that the vehicle was being purchased “AS IS.” It specifically indicates that the Dealership does now owe anything to the purchaser, the dealership has not promised anything, and that the vehicle is being purchased “AS-IS.” Please note, on the day of purchase [redacted] also signed a warranty contract Per dealership policy, the warranty contract is automatically submitted to the warranty company via electronic online submission on the same the day it is signed After it is submitted to the warranty company, the dealership no longer possess any authority over the warranty All matters regarding the warranty must be handled directly with the warranty company including cancellation/modificationPlease inform us if any further clarification is necessarySincerely,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

February 14, Dear ***, This letter is in regards to the above matterFor your clarification, below please find a few important facts about the sales transaction involving the purchase of the above-mentioned vehicle Please be informed that the allegations made about the dealership are completely Baseless and unreasonablePrior to completing the purchase of the vehicle, you were given many opportunities to thoroughly examine and inspect the vehicleOnly after your full satisfaction, was the sale finalized The vehicle described above was purchased on December, 2010, and accordingly signed a “Buyers Purchase Order” on December, 2010, The “Buyers Purchase Order” bears their signatures and clearly states that the buyer's are aware that the vehicle is being purchased “AS IS”Specifically, in the “Warranty Section” of the “Buyers Purchase Order” states “I understand that this vehicle is being sold with all Faults and is not covered by any DEALER WarrantyI understand that the DEALER is not required to make any Repairs after I buy this VehicleI will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the signature's of *** [redacted] & ** [redacted] II Additionally *** [redacted] & ** [redacted] IIon that same day, December, 2010, signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS”It specifically states that the purchaser will pay for all Costs for any RepairsThe Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.” Further, *** [redacted] & ** [redacted] II, agreed and signed an “Acknowledgement of an Sale” as well on December, which again acknowledged that vehicle was being purchased “AS-IS” with no warranty *** [redacted] & ** [redacted] II, Acknowledged and Signed The [redacted] Report indicating an Accident Finally, *** [redacted] & ** [redacted] II, acknowledged and signed a “Disclosure Report of Accident Indicator in [redacted] or Other Reporting Services” on December, 2010, which again indicated that the vehicle was being purchased “AS IS.” It specifically indicates that the Buyer understands that an Accident Report of this vehicle is recorded in [redacted] or Other Reporting Services and this vehicle has sustained Frame Damage , and that the buyer is buying the vehicle “AS-IS.” And also, *** [redacted] & ** [redacted] II, signed a "Acknowledgement As to Vehicle Prior History" on December, 2010, Prior to our Purchase of the vehicle, the dealer has provided and or made available to us with a [redacted] report for this vehicle ("Report")We understand and Acknowledge that the dealer is simply a customer of [redacted] and that I may obtain my own [redacted] report for the vehicle at my own expense on WWW[redacted] .COMWe understand and Acknowledge that because: (I) the report either contains information regarding prior accident, which resulted in damages to the vehicle or (II) there have been prior accidents, Damages, Recalls, Prior repairs, Service records, or prior use that are not being reported on the reportThe Dealer, Prior to the purchase of the vehicle, has afforded Me/Us the right to conduct such examinations regarding the vehicle, The extent of any prior Damage, And the condition thereof as I/We may Deem suitable or NecessaryHaving conducting such inspection, I/We are satisfied with the Physical condition of the vehicleI/We Acknowledge that I/We have Negotiated and agreed to the sales price for the vehicle talking into Consideration all of the prior repairs on the vehicleThis Acknowledgement supersedes any Oral representations made concerning the condition of the vehicle Nonetheless, please know that whatever course the matter takes, the dealership stands ready to fully cooperate with you and amicably resolve this matter Thank you for your timeIf you have any further questions or comments please contact me at the above address and telephone number Attached, please find the certain documents mentioned in this letter pertaining to this transaction Sincerely, If you need anything Else Please Contact me [redacted] * @ ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I agree with most of what was written, however there is one major issue that is totally untrueIt was NEVER Revealed to me by anyone at Fred's that the Vehicle was tagged as STRUCTURALLY DAMAGEDI specifically asked all these questions before I committed to a mile round trip, if it was revealed to me I would never have taken the rideI also asked to look at an updated [redacted] and the title but was given a lame excuse as to why they couldn't produce thatFurthermore when the [redacted] was updated they pulled it from the web when marketing the vehicle on lineFinally I bought the same year, make and model vehicle with more options for only $more than the price of Fred's vehicle not $10,more Regards, [redacted]

We have Canceled [redacted] 's Warranty and have Sent the check to [redacted] ThanksDeen J

My family has been burnt in the past from the hot shot Toyota dealer in WoodbridgeYou cannot trust anything they sayWe went into this purchase feeling the same wayThat was until we met Tony and Kasim at Fred's Executive AutoWe were made to feel important and treated like familyThis dealership is Absolutely the BestIn the future, every vehicle we purchase will be from themWe highly recommend!!

He understands that he did not purchase his Extended Warranty thru us, but directly with the warranty company that we deal withWe helped to Cancel his Warranty, we will refund [redacted] money for the Warranty and get the money from his Warranty Company.If you have any further Questions Please contact Deen J ( [redacted]

While Searching for a late model year Mercedes Benz S-550, I came across a low mileage, model for a really good priceWhat I mean is that it is 12,dollars less than the other dealerships selling a similar modelI couldn’t believe itI made a phone call to Fred’s Executive Auto and I talked to a sales representative named TonyI asked him about the condition of the car and also some details about itSure enough, no waiting, no holds, just straight to the conversation he said 14,miles and clean C***The vehicle was purchased from Mercedes Benz FinancialFor me, it was hard to believe such a good deal was possible on a late model year Mercedes BenzI took a chance and asked them if they could drop off the car at the Tysons Corner Mercedes Benz for an inspectionThey said yes, no problemI paid dollars and after receiving a phone call from the dealership, they told me the car was 100%, still under bumper to bumper for years and/or 30,miles Manufacturers Warranty still on the vehicleI was so excited that I left work and purchased this beautiful vehicleThank you so much Fred’s Executive Auto!

My wife and I have been searching for a car to replace her dyeing SUV for monthsWhen searching Auto Trader I found the perfect combination of available cars that I knew my wife would likeThen my wife did all the in person searching and conversation while I was at workJust talking to her I could tell they had treated her very well during her searchWhen I arrived with my wife the next day I had talked to Logan and DavidThey helped us find the car my wife wanted and at an amazing priceI was simply amazed by their devotion to customer satisfactionWe bought the car and my wife and I could not be happierI was so impressed with the service we received buying my wife’s car I returned within a week to find a new vehicle for myselfThis process has blown my mindI have never had anyone help me find exactly what I want for what I want to pay like Logan, David and KsimThey have all helped me look for exactly what I want and nothing ellsI feel like family and have no fear of disappointmentI was even invited to thanksgiving by LoganTalking with everyone at Fred's Executive Auto I have gained such a large amount of knowledge on the process of finding and purchasing a vehicle that will always stay with meThis knowledge has opened my eyes to how the average dealer screws you on there profit marginI am so disappointed with the car buying experience I will never buy a car from anyone ellsThis is defiantly the best buying experience I have ever been throughAnd recommend them to everyone I knowI simply cannot say enough about my experience

this is in response to *** *** *** complaint on 10/20/2016.*** *** ***'s Accusations are and Baseless, *** *** accused us of the vehicle being overpriced, the vehicle was advertised on multiple site for $16,999.00, *** *** purchased the vehicle for $16,and signed a
purchase Order for $16,999.00, On this vehicle the *** book out is $19,and the Book out from *** is Attached.*** *** Purchase the vehicle on 09/24/2016, Recorded the Lien on 10/11/and *** *** *** as the Owner. *** *** had the opportunity to speak with the Lien Holder and ask them the rules and regulations to obtain his own tags and pay for his own tax's in the state of Maryland to obtain his own tags, which we did not charge himWe did not charge him for Maryland or Virginia state Tax's and Registration.We are always here to help our customers, *** can call us for guidance at any time

Hello to *** *** *** and *** ***
If you look at the attachments, #is the Email sent on 10/10/Emailed to you *** *** a copy of the signed contract of your Extended Warranty Contract
If you like to cancel your Extended Warranty Contract please contact the phone number
listed on your warranty contract
Attachment #is you thanking me that you had received a copy of your extended warranty contract
Attachment #is a copy of the Extended Warranty Contract
if you have any further questions please contact me at ###-###-#### or Email: [email protected]
Thanks
Deen J

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Virginia law requires all dealership to have emission and inspection stick which this car did not haveThe car was on empty and no cleanedI did not agree to any terms of slander so I'm not sure what you are talking about? My deposit was full refunded because the law clearly states that if finiance doesn't go throw, the dealership must return any deposit to customerYou did rudely take back the car and clearly stated that you could sell it for $18,dollarsAlso the bad business practice that your attorney would handled this case which was no trueI want the remain of my money back of I will complaint the law is clear as dayYour dealership is in violation of several laws along with the bogus contract that is FRAUDReturn the remaining of my moneyI did not call any bank stop making up storiesWasting time like the Attorney that was handling your case and has the date of February, Fraudulent letter.
Thanks
*** ***

This was taken care of before she filed the complaint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I contacted the business numerous times as well as took time out of my schedule to drive hours with the vehicle to try and resolve the problemWhat was offered to us what not something we felt was fair given the situationI am moving on and trying to make the best of the situationI just wanted to send this information to inform other potential customers of my experience
Regards,
*** ***

Good Morning, we did not rudely take back the vehicle, in fact YOU decided to bring the vehicle back and Cancel your Buyers Order and Retail installment Sales Contract per your letterabout Fred's Executive Auto not wanting to Finance you and your son, that is not true you contacted two banks that had approved you and told them that you wanted to Cancel the loan process before we canceled the sales contract.And once again we did not rudely take back the vehicle, you decided to bring back the vehicle, we had no reason to take back the vehicle, you had great Credit. You got your Full down payment back, we did not charge you for the usage of the vehiclePlease stop wasting your timeFurther down you will find an agreement that you had sent to the Motor Vehicle Dealer Board agreeing if we give you back your Full Down Payment, and not charge you for the usage that you agree not to slander us.*** *Deen,
Below is the letter you asked me to get from the ***'s concerning
their refund and retraction of their complaintLet me know if this
works and if/when their deposit is refunded
Thanks,
Rick Sipe
Consumer Assistance Analyst
Motor Vehicle Dealer Boardwww.mvdb.virginia.gov
(804) 367-ext
(804) 367-FAX
-----Original Message-----
From: *** Munguia [mailto:[email protected]]
Sent: Tuesday, April 01, 5:PM
To: dboardreply
Cc: [email protected]
Subject: Conditions of Not Filing a Former Complaint
Attention: Rick Sipe
MVDB
West Board Street
Suite
Richmond, VA
Dear Rick Sipe,
I *** *** and Juan R*** will not file a former
complaint against *** *** & *** ***, Owners of Q
& A Enterprises II, Incdba, Fred's Executive Auto, Jefferson
Davis Hwy, Woodbridge, VA *** (703)-494-on the conditions/terms
that Fred's Executive Auto dealership fully refund *** ***
and Juan R*** their deposit of $3,dollarsPlease mail
check to *** *** and Juan R*** Walcott Court
Manassas, VA This check should not take no longer than business
day to issue as we live locally and mail is within 2-business
days localOnly on these condition will *** *** and Juan R
*** not file, A Full Refund of the deposit of $3,and Check
in the mail ASAP
dealership email is [email protected]
Thanks
*** ***
&
Juan R***

To Whom It May Concern,This email is to acknowledge that on 05/03/2016, I came into the dealership of Fred's Executive Auto, and I and very pleased to say that MrQ***, wrote me a check for $2000, to cover my lose on my claimAnd I am very satisfied and happy with this transactionAlso, I am
releasing MrQ*** and Fred's Executive Auto from any liable claims with absolutely nothing against him or his company.I hereby promise to take down all negative claims on every website with regards to my claim and call Motor Vehicle Dealer Board to cancel all claims against Mr*** and Fred's Executive AutoSincerely,*** ** ***Sent from my ***Tell us why here

My brother and I bought the classy sMercedes from freds auto in july and loved the experience and friendshipThe entire staff was extremely excellent and helpful! MrFred personally made his presence and service available to meI also recommend several service shops near our homewill buy next luxury car from fred's anytime!!

Good Afternoon Mr ***,My complaint for the *** ** with Fred’s Executive Auto has been resolved.Thank you for all your helpRegards,*** *** *** ***