Frank's Plumbing & Heating

My initial experience with Franks started out positive as they were on time for looking at my furnace to give me a quote I was told I would receive an emailed quote within a week And here is where things go bad A week came and went so I called [redacted] seemed annoyed by my call but said she would find out and call me back Another week went by and no call so I called again [redacted] was again annoyed by my call and said she would look into it The 3rd week goes by and I call again (cause my furnace is broke and it is now snowing).....I told her I wanted a call back the same day because I needed to know if they want my business cause if they don't I will go elsewhere She finally calls back and says "not to exceed $2,800"....no formal quote so I really didn't know what I was getting Against my better judgment, I scheduled the installation So I took the day off and was told he would be there at am At am, I got in my car and drove to their store to confront them because NO ONE showed up [redacted] says "oops - I messed up and put you down for next week" I told her don't bother First off I took off work times, had to call 3+ times to get a crappy quote and apparently they aren't concerned about my business and the fact that there are small babies in the home with a non-working furnace so I went elsewhere I would never recommend this business to anyone

My initial experience with Franks started out positive as they were on time for looking at my furnace to give me a quote I was told I would receive an emailed quote within a week And here is where things go bad A week came and went so I called *** seemed annoyed by my call but said she would find out and call me back Another week went by and no call so I called again *** was again annoyed by my call and said she would look into it The 3rd week goes by and I call again (cause my furnace is broke and it is now snowing).....I told her I wanted a call back the same day because I needed to know if they want my business cause if they don't I will go elsewhere She finally calls back and says "not to exceed $2,800"....no formal quote so I really didn't know what I was getting Against my better judgment, I scheduled the installation So I took the day off and was told he would be there at am At am, I got in my car and drove to their store to confront them because NO ONE showed up *** says "oops - I messed up and put you down for next week" I told her don't bother First off I took off work times, had to call 3+ times to get a crappy quote and apparently they aren't concerned about my business and the fact that there are small babies in the home with a non-working furnace so I went elsewhere I would never recommend this business to anyone