Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Slomin's response makes no account of several important points First, by phone, Slomins representative told us that the required delivery was gallons when the contract clearly stated We made extraordinary efforts to allow a delivery to meet the stated gallons, even though it was not required by the contract The use of threats of fees and collections were unwarranted Slomins states that with the contract cancelled, no refund is possible This is in obvious disagreement to standard banking procedures Simply cutting a check is easy.Service of the system was requested, and slomins was insistent that service could only be done on a date after the contract expired yes, this was unacceptable and slomin's was notified that service would be performed at their expense by a third party We will accept a settlement but slomin's seems to want to avoid any responsibility See attached for the signed contract that says gallons minimum, which slomins representative denied on phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Providing reliable and low cost Home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations As part of [redacted] agreement with Slomin’s, it is necessary to supply electric and telephone service for use of the alarm system The telephone service is important because the alarm signals are transmitted over the telephone lineIf the phone line is down or cut our central monitoring station will not be able to receive any signals to notify our customer Because of this, the system has a feature called the Teleguard The “Teleguard” is a security feature programmed to detect if the connection between the alarm and the phone line is lost If the alarm system is armed and detects the loss of phone service, the Teleguard will trigger the siren to scare a possible intruder who may have cut the phone lines to the homeTo alert the homeowner, the keypad would give a communication failure trouble indication On [redacted] alerted our office of the scare she experienced at her home when her phone line was cut and we are certainly sorry to hear about that The information mentioned above was advised to [redacted] but for added security she was offered the option of adding Radio Bamonitoring services The Radio installation can be performed in addition to the phone line connection or as a primary source for monitoring without the phone line The cost for the installation is $for parts and labor and there is an additional $per month for monitoring cost to subscribe to a wireless network As a consumer courtesy, due her recent ordeal Slomin’s contacted [redacted] to offer to install the Radio Batransmitter at no cost [redacted] current monitoring cost is $ If the radio monitoring were to be added to her services her monitoring rate would increase to $40.05, however as an added courtesy we offered to discount her rate to $ Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention Although Slomin’s has performed its contractual responsibilities we do appreciate the fact that [redacted] has been a very good customer and we value her patronage which is evident but the offer given above If [redacted] would like to take advantage of our offer, we ask that she contact our customer service department at her earliest convenience If you should have any questions, please contact us at [redacted]
[redacted] *** [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed with Slomin’s on for automatic oil delivery at a fixed rate of $for one year or up to approximately gallons [redacted] also purchased Slomin’s Econo Pak Service Plan for $plus applicable sales tax The Econo Pak Service Plan that [redacted] purchased is intended to cover our customers for emergency service and parts as listed(See Econo Pak Service Plan attached) The service plan also gives our customers the option to receive a routine heating system check- up if requested If a customer contacts our office to arrange for a heating system check- up appointment, we try to be as accommodating as possible There is a stipulation under the system cheterms of the service plain that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating season [redacted] first contacted our office on to schedule a heating system cheafter eleven months into the service contract year [redacted] was advised that we were not able to schedule a system check -up at that time The first date that would have been available would have been after his service contract expired on On [redacted] and I spoke regarding their heating account and requested their services be cancelled with Slomin’s She also asked for a refund for the service contract paid for in March because they did not have a system check performed I informed [redacted] we were unable to refund the cost for the service contract and explained that the system check is an optional routine service Although they are entitled one system check- up under the service plan, their service contract also covered them for twenty four hour emergency service and specific parts as well The Smith’s did not report any problems with their heating system over the year so no service was rendered Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s interventionRegrettably, as mentioned above Slomin’s cannot issue a refund for the Econo Pak Service Plan purchased in March During my conversation with [redacted] on 42016, I attempted to resolve her issue by trying to schedule an appointment for the system cheand offer the Econo Pak Service Plan at no cost for thru Unfortunately [redacted] was very upset and would not allow me the opportunity As she requested the heating account was cancelled If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has performed the pressure test to [redacted] ’s oil lines on [redacted] was advised to send our office an estimate for repairs to damages caused by oil leak Upon receipt and review, [redacted] damage claim will be handled accordinglyIf you should have any questions, please contact me at ###-###-####
February *, [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed with Slomin’s for automatic oil deliveries and heating service on (See agreement attached) As stated in [redacted] agreement [redacted] established an account with Slomin’s in November for automatic oil delivery and service for her heating system On [redacted] signed with Slomin’s consultant George for a guaranteed fixed heating oil price of $for one year or up to approximately delivered gallons, whichever came first [redacted] also purchased Slomin’s [redacted] Service Plan for $ Upon expiration of [redacted] fixed price agreement, her account remained active and on automatic delivery An automatic renewal invoice for the [redacted] service plan was also issued for the succeeding year on which acts as a reminder when their agreement ends As [redacted] agreement states “Upon expiration of this agreement, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of the delivery but both parties reserve the right to renegotiate the price based on the then prevailing market conditions” The delivery made to [redacted] home on was delivered at a price of $per gallon which was below the average retail price of oil on that date (See attached [redacted] for average home heating oil prices in the Long Island Region) Slomin’s representative, Scott spoke with [redacted] on and offered her a new fixed rate of $which she declined Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention In an attempt to try and maintain good customer relations, Slomin’s is willing to settle the cost for the delivery at the offer given on that date of $ Upon receipt of payment for $in full by 22016, Slomin’s will remove any remaining balance from [redacted] account If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] ** [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s does apologize for any inconvenience [redacted] feels we may have caused As [redacted] mentions in his complaint, he has been a Slomin’s customer for many years and there is no reason we would want to upset a customer intentionally Unfortunately the installation of outdoor cameras can be affected by the weather (I.E.-below freezing temperatures, extreme heat, rain, and snow) and we are left with no other choice to cancel the appointments for our technician’s safety and to ensure proper installation [redacted] has recently contacted our office to request installation of one indoor camera instead of the outdoor cameras and an appointment has been scheduled for Slomin’s has already removed the charges for the outdoor cameras and the indoor camera is being installed at no cost for [redacted] *** Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention We take our responsibilities to our customers very seriously and endeavor to achieve superior customer relations Although Slomin’s had to cancel [redacted] ***’s appointment for reasons beyond our control we again apologize for the inconvenience In an attempt to try and maintain good customer relations, Slomin’s has added an extended alarm service plan at no charge to [redacted] for two years at a value of $ If you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s does apologize for any inconvenience *** [redacted] feels we may have caused and we have acknowledged our error [redacted] ***’s account has been cancelled without penalty All Slomin’s has asked of [redacted] is to pay for the two oil deliveries made on for gallons and on for gallons at $per gallon totaling $because the oil will be utilized Slomin’s is willing to extend the payment terms for the deliveries made until as well Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Once again, Slomin’s does apologize for any inconvenience we have caused [redacted] and his family If necessary Slomin’s can also provide [redacted] with notice to provide to his current heating oil supplier to advise of our error If you should have any questions, please contact me at ###-###-####
September **, [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] As [redacted] has already been advised, once the new owner establishes services in his former home, Slomin’s will refund his settlement payment of $ The new owners are scheduled to establish services with Slomin’s on which will fully execute their monitoring agreement Once their services have begun, Slomin’s will refund [redacted] ’s settlement payment of $as agreed The refund process can take approximately ten business days from the date the refund is requestedIf you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience *** [redacted] feels we may have caused However as shown in the attached notice dated 122015, [redacted] was offered a settlement payment of $for the six months that remained on his monitoring obligation at the time of cancellation The payment was never received (See ledger attached) In an attempt to maintain consumer relations, Slomin’s has agreed to settle [redacted] ’s obligation and we have removed all charges from his account (Also shown in ledger attached) If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] [redacted] account has been updated to reflect the price per gallon of $until or gallons, whichever occurs first If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] did contract with Slomin’s to install separate central air conditioning systemsUnfortunately, with air conditioning there are sometimes some unforeseen conditions arise that need to be addressed to complete the work per the local townships standardsSlomin’s technicians are not electricians and there is no way for us to know if an upgrade is needed until the licensed electricians are on site The second system could not have been completed without the electrical panel upgrade and [redacted] was made aware of this on the 1st day of the install Slomin’s does understand how frustrating this situation can be and for that reason we only charged [redacted] $of the $cost for the upgrade Slomin’s has always cooperated with the Revdex.com and does apologize for any inconvenience [redacted] feels we may have caused herA credit of $has been added to her account and she can use it towards either of the month payment plans for the air conditioning systemsThe UL certificate should be cleared up shortly and Slomin’s will forward it to [redacted] as soon as we receive it If you should have any questions, please contact us at ###-###-#### Sincerely, Shaneeka O [redacted] Customer Service Manager Slomin’s IncTell us why here
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer Joseph Notaro As requested by [redacted] on 102016, his heating account with Slomin’s has been cancelled Prior to that date, Slomin’s was not notified of [redacted] intent to cancel his services therefore his Econo Pak Service Plan renewed automatically on as the agreement states The $charge for the Econo Pak Service Plan has been credited in full as well as any late charges that were issued(See ledger attached) If you should have any questions, please contact me at [redacted] Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] account has been assigned to Slomin’s attorney for further collection action since October If you should have any questions, please call the office of [redacted] and [redacted] at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Providing reliable and low cost Home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations [redacted] contacted our office on with interest in obtaining our alarm system for his home On 92015, [redacted] met with Slomin’s consultant [redacted] and signed to receive our free alarm installation package [redacted] also purchased a smoke detector for $ (See agreement attached) Slomin’s completed the installation at [redacted] home on 102015.On 112015, [redacted] called Slomin’s and informed our representative that he had his doors that were armed during the alarm installation replaced and they needed to be rearmed Slomin’s customer service representative Jennifer informed [redacted] that there would be a cost of $for each door to be rearmed Although [redacted] alarm system is still under warranty, it only covers repairs that may occur during use and not due to construction(See limited warranty)Slomin’s has always cooperated with [redacted] in resolving matters that come to your attention As a consumer courtesy, Slomin’s is willing to rearm [redacted] doors for him at no cost He can contact our office at his earliest convenience to schedule an appointment.If you should have any questions, please contact me at ###-###-####.Sincerely, [redacted] ***Customer Service SupervisorSlomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s does apologize for any inconvenience [redacted] feels we may have caused However Slomin’s was not aware of [redacted] ***’s intent to cancel his heating account with us until he contacted our office on [redacted] established an account with Slomin’s in September Slomin’s cancelled his account in January for being inactive for automatic delivery but [redacted] came back to Slomin’s in November and remained a customer until recently [redacted] was in contact with our office on 72016, and During these conversations with Slomin’s customer service representatives, he discussed his account balance, Slomin’s available fixed rate and the need for service to his heating system Slomin’s visited [redacted] ***’s home on and to render service on his heating system On after receiving payment for his 3/24/delivery, his next delivery was released [redacted] called to request his oil delivery be made as soon as possible because his oil tank was very lowSlomin’s made a delivery on and there was no request made to cancel his account at that time The next contact [redacted] made to our office was on to discuss a new fixed heating oil price [redacted] was informed Slomin’s fixed rate available was $for a six or twelve month term with Slomin’s free Econo Pak Service Plan, but he was advised his account needed to be bought up to date before he would be eligible to receive a new fixed price Again [redacted] did not request to cancel his account and his account remained active When a customer’s account is in a delinquent state, Slomin’s may put their future deliveries on hold We always try to work with our customers because home heating oil is a necessary utility Typically once we receive approximately up to 80% of the past due balance, we may release a delivery [redacted] was making payment towards his balance and after receiving his last payment of $on his total amount paid was $since July and a delivery was released As [redacted] states in his complaint, his fixed heating oil pricing agreement expired on so the delivery made to his home on was at the posted retail price on that day of $per gallon Slomin’s has made deliveries to [redacted] ***’s home at the posted retail heating oil price beforeAs a customer courtesy, Slomin’s has made adjustments to deliveries upon [redacted] locking in a new fixed price (See ledger and agreements attached) Slomin’s has always cooperated with any consumer protection agency in resolving matters that come to your attentionHowever, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention In an attempt to settle the matter with [redacted] ***, Slomin’s is willing to take $per gallon off the delivery of making the new total to $ [redacted] ***’s new account balance will be $ Upon receipt of payment by 32017, Slomin’s will credit any remaining charges If you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] ’s account has been cancelled and unfortunately no longer being handled by our office In March of [redacted] ’s account was sent to our attorney for further collection actionIf you should have any questions, please contact the office of [redacted] at ###-###-####Sincerely, [redacted] Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** On [redacted] *** spoke with Slomin’s Retention Department Specialist Nathaly to discuss his account [redacted] was advised that the paperwork sent to him on that was necessary to complete his account transfer was never returned back to our officeNathaly resent the forms on by mail and email Slomin’s received the completed documents on Once the monitoring service is established at [redacted] new home, Slomin’s will credit the early termination fees of $billed on his former account and we will resume his remaining fifty three month monitoring obligation at his new home IF you should have any questions, please contact me at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No it was not suppose to have been on a automatic delivery, John the sales person told me that I had to call for oil deliveries I did not call to order deliveryI also told john (sales person) that to put me down only for a certain amount of oil, and not the amount that was on contract It's there business I guess nothing but lies From the sales person, to Billing Department, to Companies Executives I guess you cant trust anyone I have never used in years that I own my house such huge amount of oil in one month Even the sales person when I called him agreed with me, and said that his mother also has a [redacted] and she never used that amount of oil, he would call me back when he spoke to the owners We were going back and forth since I thought it was resolved when accounting told me they would credit me the amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:Please tell Slomins that pumping the oil out if fineTo call me when the date will be.I look forward to finally putting the aggravation behind me Thank you [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is some what satisfactory to meI did not enquire about the budget plan instead it was suggested/offered to me They have switched their words aroundI will continue to pay off my balance but if I have been a longstanding customer why couldn't they have extended this courtesy before I contacted Revdex.com especially since is explained to them that I have kids under the age of years old in the house? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Slomin's response makes no account of several important points First, by phone, Slomins representative told us that the required delivery was gallons when the contract clearly stated We made extraordinary efforts to allow a delivery to meet the stated gallons, even though it was not required by the contract The use of threats of fees and collections were unwarranted Slomins states that with the contract cancelled, no refund is possible This is in obvious disagreement to standard banking procedures Simply cutting a check is easy.Service of the system was requested, and slomins was insistent that service could only be done on a date after the contract expired yes, this was unacceptable and slomin's was notified that service would be performed at their expense by a third party We will accept a settlement but slomin's seems to want to avoid any responsibility See attached for the signed contract that says gallons minimum, which slomins representative denied on phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Providing reliable and low cost Home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations As part of [redacted] agreement with Slomin’s, it is necessary to supply electric and telephone service for use of the alarm system The telephone service is important because the alarm signals are transmitted over the telephone lineIf the phone line is down or cut our central monitoring station will not be able to receive any signals to notify our customer Because of this, the system has a feature called the Teleguard The “Teleguard” is a security feature programmed to detect if the connection between the alarm and the phone line is lost If the alarm system is armed and detects the loss of phone service, the Teleguard will trigger the siren to scare a possible intruder who may have cut the phone lines to the homeTo alert the homeowner, the keypad would give a communication failure trouble indication On [redacted] alerted our office of the scare she experienced at her home when her phone line was cut and we are certainly sorry to hear about that The information mentioned above was advised to [redacted] but for added security she was offered the option of adding Radio Bamonitoring services The Radio installation can be performed in addition to the phone line connection or as a primary source for monitoring without the phone line The cost for the installation is $for parts and labor and there is an additional $per month for monitoring cost to subscribe to a wireless network As a consumer courtesy, due her recent ordeal Slomin’s contacted [redacted] to offer to install the Radio Batransmitter at no cost [redacted] current monitoring cost is $ If the radio monitoring were to be added to her services her monitoring rate would increase to $40.05, however as an added courtesy we offered to discount her rate to $ Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention Although Slomin’s has performed its contractual responsibilities we do appreciate the fact that [redacted] has been a very good customer and we value her patronage which is evident but the offer given above If [redacted] would like to take advantage of our offer, we ask that she contact our customer service department at her earliest convenience If you should have any questions, please contact us at [redacted]
[redacted] *** [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed with Slomin’s on for automatic oil delivery at a fixed rate of $for one year or up to approximately gallons [redacted] also purchased Slomin’s Econo Pak Service Plan for $plus applicable sales tax The Econo Pak Service Plan that [redacted] purchased is intended to cover our customers for emergency service and parts as listed(See Econo Pak Service Plan attached) The service plan also gives our customers the option to receive a routine heating system check- up if requested If a customer contacts our office to arrange for a heating system check- up appointment, we try to be as accommodating as possible There is a stipulation under the system cheterms of the service plain that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating season [redacted] first contacted our office on to schedule a heating system cheafter eleven months into the service contract year [redacted] was advised that we were not able to schedule a system check -up at that time The first date that would have been available would have been after his service contract expired on On [redacted] and I spoke regarding their heating account and requested their services be cancelled with Slomin’s She also asked for a refund for the service contract paid for in March because they did not have a system check performed I informed [redacted] we were unable to refund the cost for the service contract and explained that the system check is an optional routine service Although they are entitled one system check- up under the service plan, their service contract also covered them for twenty four hour emergency service and specific parts as well The Smith’s did not report any problems with their heating system over the year so no service was rendered Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s interventionRegrettably, as mentioned above Slomin’s cannot issue a refund for the Econo Pak Service Plan purchased in March During my conversation with [redacted] on 42016, I attempted to resolve her issue by trying to schedule an appointment for the system cheand offer the Econo Pak Service Plan at no cost for thru Unfortunately [redacted] was very upset and would not allow me the opportunity As she requested the heating account was cancelled If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has performed the pressure test to [redacted] ’s oil lines on [redacted] was advised to send our office an estimate for repairs to damages caused by oil leak Upon receipt and review, [redacted] damage claim will be handled accordinglyIf you should have any questions, please contact me at ###-###-####
February *, [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** [redacted] signed with Slomin’s for automatic oil deliveries and heating service on (See agreement attached) As stated in [redacted] agreement [redacted] established an account with Slomin’s in November for automatic oil delivery and service for her heating system On [redacted] signed with Slomin’s consultant George for a guaranteed fixed heating oil price of $for one year or up to approximately delivered gallons, whichever came first [redacted] also purchased Slomin’s [redacted] Service Plan for $ Upon expiration of [redacted] fixed price agreement, her account remained active and on automatic delivery An automatic renewal invoice for the [redacted] service plan was also issued for the succeeding year on which acts as a reminder when their agreement ends As [redacted] agreement states “Upon expiration of this agreement, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of the delivery but both parties reserve the right to renegotiate the price based on the then prevailing market conditions” The delivery made to [redacted] home on was delivered at a price of $per gallon which was below the average retail price of oil on that date (See attached [redacted] for average home heating oil prices in the Long Island Region) Slomin’s representative, Scott spoke with [redacted] on and offered her a new fixed rate of $which she declined Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention In an attempt to try and maintain good customer relations, Slomin’s is willing to settle the cost for the delivery at the offer given on that date of $ Upon receipt of payment for $in full by 22016, Slomin’s will remove any remaining balance from [redacted] account If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] ** [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s does apologize for any inconvenience [redacted] feels we may have caused As [redacted] mentions in his complaint, he has been a Slomin’s customer for many years and there is no reason we would want to upset a customer intentionally Unfortunately the installation of outdoor cameras can be affected by the weather (I.E.-below freezing temperatures, extreme heat, rain, and snow) and we are left with no other choice to cancel the appointments for our technician’s safety and to ensure proper installation [redacted] has recently contacted our office to request installation of one indoor camera instead of the outdoor cameras and an appointment has been scheduled for Slomin’s has already removed the charges for the outdoor cameras and the indoor camera is being installed at no cost for [redacted] *** Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention We take our responsibilities to our customers very seriously and endeavor to achieve superior customer relations Although Slomin’s had to cancel [redacted] ***’s appointment for reasons beyond our control we again apologize for the inconvenience In an attempt to try and maintain good customer relations, Slomin’s has added an extended alarm service plan at no charge to [redacted] for two years at a value of $ If you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s does apologize for any inconvenience *** [redacted] feels we may have caused and we have acknowledged our error [redacted] ***’s account has been cancelled without penalty All Slomin’s has asked of [redacted] is to pay for the two oil deliveries made on for gallons and on for gallons at $per gallon totaling $because the oil will be utilized Slomin’s is willing to extend the payment terms for the deliveries made until as well Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations Once again, Slomin’s does apologize for any inconvenience we have caused [redacted] and his family If necessary Slomin’s can also provide [redacted] with notice to provide to his current heating oil supplier to advise of our error If you should have any questions, please contact me at ###-###-####
September **, [redacted] *** Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] As [redacted] has already been advised, once the new owner establishes services in his former home, Slomin’s will refund his settlement payment of $ The new owners are scheduled to establish services with Slomin’s on which will fully execute their monitoring agreement Once their services have begun, Slomin’s will refund [redacted] ’s settlement payment of $as agreed The refund process can take approximately ten business days from the date the refund is requestedIf you should have any questions, please contact me at ###-###-####Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s does apologize for any inconvenience *** [redacted] feels we may have caused However as shown in the attached notice dated 122015, [redacted] was offered a settlement payment of $for the six months that remained on his monitoring obligation at the time of cancellation The payment was never received (See ledger attached) In an attempt to maintain consumer relations, Slomin’s has agreed to settle [redacted] ’s obligation and we have removed all charges from his account (Also shown in ledger attached) If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] [redacted] account has been updated to reflect the price per gallon of $until or gallons, whichever occurs first If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] did contract with Slomin’s to install separate central air conditioning systemsUnfortunately, with air conditioning there are sometimes some unforeseen conditions arise that need to be addressed to complete the work per the local townships standardsSlomin’s technicians are not electricians and there is no way for us to know if an upgrade is needed until the licensed electricians are on site The second system could not have been completed without the electrical panel upgrade and [redacted] was made aware of this on the 1st day of the install Slomin’s does understand how frustrating this situation can be and for that reason we only charged [redacted] $of the $cost for the upgrade Slomin’s has always cooperated with the Revdex.com and does apologize for any inconvenience [redacted] feels we may have caused herA credit of $has been added to her account and she can use it towards either of the month payment plans for the air conditioning systemsThe UL certificate should be cleared up shortly and Slomin’s will forward it to [redacted] as soon as we receive it If you should have any questions, please contact us at ###-###-#### Sincerely, Shaneeka O [redacted] Customer Service Manager Slomin’s IncTell us why here
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer Joseph Notaro As requested by [redacted] on 102016, his heating account with Slomin’s has been cancelled Prior to that date, Slomin’s was not notified of [redacted] intent to cancel his services therefore his Econo Pak Service Plan renewed automatically on as the agreement states The $charge for the Econo Pak Service Plan has been credited in full as well as any late charges that were issued(See ledger attached) If you should have any questions, please contact me at [redacted] Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] account has been assigned to Slomin’s attorney for further collection action since October If you should have any questions, please call the office of [redacted] and [redacted] at ###-###-#### Sincerely, Shaneka O [redacted] Customer Service Supervisor Slomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Providing reliable and low cost Home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations [redacted] contacted our office on with interest in obtaining our alarm system for his home On 92015, [redacted] met with Slomin’s consultant [redacted] and signed to receive our free alarm installation package [redacted] also purchased a smoke detector for $ (See agreement attached) Slomin’s completed the installation at [redacted] home on 102015.On 112015, [redacted] called Slomin’s and informed our representative that he had his doors that were armed during the alarm installation replaced and they needed to be rearmed Slomin’s customer service representative Jennifer informed [redacted] that there would be a cost of $for each door to be rearmed Although [redacted] alarm system is still under warranty, it only covers repairs that may occur during use and not due to construction(See limited warranty)Slomin’s has always cooperated with [redacted] in resolving matters that come to your attention As a consumer courtesy, Slomin’s is willing to rearm [redacted] doors for him at no cost He can contact our office at his earliest convenience to schedule an appointment.If you should have any questions, please contact me at ###-###-####.Sincerely, [redacted] ***Customer Service SupervisorSlomin’s Inc
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** Slomin’s does apologize for any inconvenience [redacted] feels we may have caused However Slomin’s was not aware of [redacted] ***’s intent to cancel his heating account with us until he contacted our office on [redacted] established an account with Slomin’s in September Slomin’s cancelled his account in January for being inactive for automatic delivery but [redacted] came back to Slomin’s in November and remained a customer until recently [redacted] was in contact with our office on 72016, and During these conversations with Slomin’s customer service representatives, he discussed his account balance, Slomin’s available fixed rate and the need for service to his heating system Slomin’s visited [redacted] ***’s home on and to render service on his heating system On after receiving payment for his 3/24/delivery, his next delivery was released [redacted] called to request his oil delivery be made as soon as possible because his oil tank was very lowSlomin’s made a delivery on and there was no request made to cancel his account at that time The next contact [redacted] made to our office was on to discuss a new fixed heating oil price [redacted] was informed Slomin’s fixed rate available was $for a six or twelve month term with Slomin’s free Econo Pak Service Plan, but he was advised his account needed to be bought up to date before he would be eligible to receive a new fixed price Again [redacted] did not request to cancel his account and his account remained active When a customer’s account is in a delinquent state, Slomin’s may put their future deliveries on hold We always try to work with our customers because home heating oil is a necessary utility Typically once we receive approximately up to 80% of the past due balance, we may release a delivery [redacted] was making payment towards his balance and after receiving his last payment of $on his total amount paid was $since July and a delivery was released As [redacted] states in his complaint, his fixed heating oil pricing agreement expired on so the delivery made to his home on was at the posted retail price on that day of $per gallon Slomin’s has made deliveries to [redacted] ***’s home at the posted retail heating oil price beforeAs a customer courtesy, Slomin’s has made adjustments to deliveries upon [redacted] locking in a new fixed price (See ledger and agreements attached) Slomin’s has always cooperated with any consumer protection agency in resolving matters that come to your attentionHowever, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention In an attempt to settle the matter with [redacted] ***, Slomin’s is willing to take $per gallon off the delivery of making the new total to $ [redacted] ***’s new account balance will be $ Upon receipt of payment by 32017, Slomin’s will credit any remaining charges If you should have any questions, please contact me at ###-###-####
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] [redacted] ’s account has been cancelled and unfortunately no longer being handled by our office In March of [redacted] ’s account was sent to our attorney for further collection actionIf you should have any questions, please contact the office of [redacted] at ###-###-####Sincerely, [redacted] Slomin’s Inc
[redacted] [redacted] [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] *** On [redacted] *** spoke with Slomin’s Retention Department Specialist Nathaly to discuss his account [redacted] was advised that the paperwork sent to him on that was necessary to complete his account transfer was never returned back to our officeNathaly resent the forms on by mail and email Slomin’s received the completed documents on Once the monitoring service is established at [redacted] new home, Slomin’s will credit the early termination fees of $billed on his former account and we will resume his remaining fifty three month monitoring obligation at his new home IF you should have any questions, please contact me at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No it was not suppose to have been on a automatic delivery, John the sales person told me that I had to call for oil deliveries I did not call to order deliveryI also told john (sales person) that to put me down only for a certain amount of oil, and not the amount that was on contract It's there business I guess nothing but lies From the sales person, to Billing Department, to Companies Executives I guess you cant trust anyone I have never used in years that I own my house such huge amount of oil in one month Even the sales person when I called him agreed with me, and said that his mother also has a [redacted] and she never used that amount of oil, he would call me back when he spoke to the owners We were going back and forth since I thought it was resolved when accounting told me they would credit me the amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:Please tell Slomins that pumping the oil out if fineTo call me when the date will be.I look forward to finally putting the aggravation behind me Thank you [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is some what satisfactory to meI did not enquire about the budget plan instead it was suggested/offered to me They have switched their words aroundI will continue to pay off my balance but if I have been a longstanding customer why couldn't they have extended this courtesy before I contacted Revdex.com especially since is explained to them that I have kids under the age of years old in the house? Sincerely, [redacted] ***