Fort Worth Star Telegram

Complaint: [redacted] I am rejecting this response because: I am glad they are going to finally zero out my balance, but I do not agree that I owed it in the first place My subscription was through 6/6/ I cancelled my subscription on April 21, So how is it possible that I would owe anything The Star-Telegram has a problem with their web site, everytime I logged in the Renewal Date would change, and the Balance would change I set correspondence several time thru the Star-Telegram web site to have it corrected, but it seems that maybe it was never corrected Regards, [redacted] ***

Customer has received a refund on 12/7/in the amount of He is paid up until 9/5/Customer paid 12/15/Thanks,

Revdex.com:I accept the response but only time will tell if the situation is corrected Filing with Revdex.com did get a quick response from the business I have reviewed the response made by the business in reference to complaint ID [redacted] , response is acceptable Regards, [redacted]

Mr***, All subscriptions auto renew and home delivery continues for a graceperiod of up to days to ensure service isn’t interrupted while payments are sent and processed.During this period customers receive multiple notifications that their subscription is up for renewalWeare sorry that we were not able to connect with this customerYour account with the Star-Telegram has been cleared and you have a zero balance due.Thanks***

Customer has been placed DO NOT CALL on the account

I have contacted the Carrier and ask that it not be delivered

Star Telegram representative called and politely explained everything clearlySaid the best she could offer is a day extensionI believe our delivery should be extended to July, which is the month we paid In for weeksRegards, [redacted] ***

Ms***, I appoligize that your account was turned over to A.R.MSolutions I have notified A.R.MSolutions and ask them to cease any further collection efforts on this account

Complaint: [redacted] I am rejecting this response because:Thank you for your response, but as of this morning we have continued to receive editions of Star TelegramWe have received two since your last messageI do not want to be responsible for any more that are sent to my housePlease remove us from your mailing list as I do not want to be charged for what has been sent Regards, [redacted]

We will write the balance offCalled customer to adviseIt was a valid debit

Called customer and advised her the we will adjust the account to the correct expire date Gave her my name and number, if there were any other problems

The FWST has promised me it would stop or times before this so I don't think this will be any differentThe largest problem with this is the quality of the customer service dept at the FWSTIt is impossible to connect with anyone there about thisThe service hours and the fact that NO ONE there ever follows throughAnd the staff that actually throws the Mexican paper

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11512536, and find that this resolution is satisfactory to me I do not know when the month of credit will occur as that was not given to us

We are working on correcting this It does that 10-business days to get the refund out to customer

I have cancelled the balance owed this one time only, this is a valid debt

Called customer and advised her she is on the DO NOT CALL List and should not receive any other calls Also, advised her I see where her account was stopped and that we would take care of the collection letter and not to worry about Ask her to call me if she receives another call proved her with my email address and phone number

All subscriptions auto renew and home delivery continues for a grace period of up to days to ensure service isn’t interrupted while payments are sent and processedDuring this period customers receive multiple notifications that their subscription is up for renewal.Please reference your renewal notice copied belowThe renewal clearly state that you must notify us of your request for cancellation of your subscriptionUpon reviewing the history of your account and do not see any notification regarding cancellation of your subscription

I have called the customer and adjusted the account to the correct expire date I gave her my desk number and told her when her paper expires to give me a call and I would personal take care of her account She was very pleased about this I have also credited her one free month

Called Mr [redacted] s and no answer left a msg on voice mail, that we see where we stopped his paper We have take care of the balance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***