Forever Embrace Reviews (%countItem)
Forever Embrace Rating
Address: 13266 Byrd Dr STE 573, Odessa, Florida, United States, 33556-5319
Phone: |
Show more...
|
Web: |
|
Add contact information for Forever Embrace
Add new contacts
ADVERTISEMENT
Requesting refund on my last order. REF # *** . Acct# XXXXXX
I had called and emailed them, since oct 2019 thru Jan 2020 requesting refund of my last order REF # *** . Acct# XXXXXX. That I returned in the original package UPS # XXXXXXXXXXXXXXXXXXXXXX thru the post office . After so many times that customer service hang up on me; finally the 2 last phone calls; they told me that managment will email me with a decision: if I will receive my refund or they will ship the product back again. It is feb 2020 but I didn't rcvd any respond by email. Could you please help. Thx
The money back.
They said all we had to pay was $9.94 for shipping.Since I used my debted card ;they took out$379.76 without my autorization.
***
Date:01-09-2019 11:53pm
FB-skin cream 1
FB-eye serum 1
02-25-2019 Saranut 866615215 Ca
$94.90
02-25-2019 Saranut 866606457 Ca
$94.98
03-25-2019 $94.90
03-25-2019 $94.98
Total $379.76
I had to cancel my card or else they would have kept on taking out of my account. I didn't realized it. Because I did not recieve the others they charged. Only the first free shipping one.
Refund
To whom it may concern,
After reviewing Ms. complaint, we want to apologize for any confusion. We send out a 30-day supply of our product to our customers. We have adopted a monthly subscription-based schedule which allows our active, on-the-go customers the convenience of automatically receiving their skin care regimen. They are given a 14-day trial period to decide whether or not our product meets their needs, for only the cost of shipping and handling. After the trial ends, they are then charged for our products at the full retail price and enrolled in our subscription-based schedule. Our trial terms have remained on our website, so we are very sorry if Ms. did not see them upon on placing her order.
Upon looking over Ms. account with us we can confirm that she started her trial with us on January 9, 2019 for the shipping cost of $4.99 and $4.95. After her trial ended, she was then billed for the full-sized products already in her possession. Our records indicate that Ms. never contacted us to cancel her account. However, because we greatly value customer satisfaction, we have issued refunds as requested, making a total reimbursement of $ 379.76. This should take roughly 7-10 business days to be credited back into Ms. account, depending on her financial institution. Furthermore, we can confirm that Ms. account with us is cancelled so she will not receive any further shipments or orders from us.
We take any complaint very seriously and are earnestly devoted to perfecting our methods in order to provide a satisfying customer experience. We hope Ms. is satisfied with our business and we want to again apologize for any inconveniences this may have caused.
Sincerely,
Customer support
This response was taken verbally by Revdex.com:
At this time my bank has stated the refund has not been received at this time and may have been returned to the business since that account is closed.
We have researched this matter further. Our account is still open. Therefore, this refund will have been received by Jul 7, 2019 at the latest date; you should have this at this point in time. We hope this will be a satisfactory resolution to your complaint Ms..
Sincerely,
Customer Support
This company is a total scam. I tried their products thru a "free trail" and ended up being charge over $180.00! I emailed them to cancel and they didnt. Then I spoke to the customer service lady today, she was very rude and kept saying the same thing over and over. I asked to speak to a supervisor she claimed she was the supervisor. Right. First offered me 30% to stay with them, I declined. Then she upped it to 60%off to stay, I declined. I just wanted it cancelled. She finally said she would refund ONLY 75% of the $180.00. How disappointing that not only is this company shady as can be but they also have a mediocre at best product. I will never do any business with them ever again.
I ordered a trial size item and they charged my card 2 weeks later for almost$200
*** Order Number 3/16/19 $4.99 & $4.95 and on 3/30/19 they charged $89.99 and on 03/31/19 they charged $89.95, there was nothing saying any additional charges would occur unless you canceled on a certain date, it was only advertised as the trial size order and price.
I want my money refunded on 3/30/19 & 3/31/19
After reviewing Ms. complaint, we want to apologize for any confusion. We send out a 30-day supply of our product to our customers. We have adopted a monthly subscription-based schedule which allows our active, on-the-go customers the convenience of automatically receiving their skin care regimen. They are given a 14-day trial period to decide whether or not our product meets their needs, for only the cost of shipping and handling. After the trial ends, they are then charged for our products at the full retail price and enrolled in our subscription-based schedule. Our trial terms have remained on our website, so we are very sorry if Ms. did not see them upon on placing her order.
Upon looking over Ms. account with us we can confirm that she started her trial with us on March 16, 2019 for the shipping cost of $4.99 and $4.95. After her trial ended, she was then billed $89.95 and $89.99 for the full-sized products already in her possession. Our records indicate that Ms. didn't contact us to ask for a refund until after filing this complaint. However, because we greatly value customer satisfaction, we have issued refunds as requested, making a total reimbursement of $179.94. This should take roughly 7-10 business days to be credited back into Ms. Allen's account, depending on her financial institution. Furthermore, we can confirm that Ms. account with us is cancelled so she will not receive any further shipments or orders from us.
We take any complaint very seriously and are earnestly devoted to perfecting our methods in order to provide a satisfying customer experience. We hope Ms. is satisfied with our business and we want to again apologize for any inconveniences this may have caused.
Sincerely,
Customer support
This moisturizer is a big hoax! It didn't work and I cancelled on the 14th day and open my bank account online on the 15th day and they charged my bank account $89.95 for a product that DOES NOT WORK!
The supervisor I finally got through to claimed I was calling the wrong department.
This company is a big joke! Please do not waste your money.
I spoke with several agents that said NOTHING could be done. That I had cancelled outside of the trial period! When I called to cancel, they did not tell me this! I only received the product ONE WEEK ago.
I'm going to contact my attorney to see what can be done.
PLEASE DO NOT WASTE YOUR MONEY ON THIS HOAX!
I ordered a product from this company on the premise that it was a FREE trial offer. March 8, 2019 a withdrawal of $89.98 was taken out twice.
As stated previously my account was less $89.98 twice for products I never received. This was an unauthorized withdrawal; I did not agree to purchase more products. The one I had wasn't showing results. I called and spoke with a rep, Jerrell, immediately and he began to sell the false advertisement statements. I reminded him that I make a copy of everything I order. I advised him to cancel everything and he gave me this number#***. The call ended with the assurance that this transaction would not occur again. I proceeded to contact the company/chat but a help for technical services popped up on the screen. The double transaction may seem minimal to them but not to me and I plan to get my bank to stop paymemnt. I am angry!!
I would like the company to refund the unauthorized charges to me immediately.
To whom it may concern,
After reviewing Ms. complaint, we want to apologize for any confusion. We send out a 30-day supply of our product to our customers. We have adopted a monthly subscription-based schedule which allows our active, on-the-go customers the convenience of automatically receiving their skin care regimen. They are given a 14-day trial period to decide whether or not our product meets their needs, for only the cost of shipping and handling. After the trial ends, they are then charged for our products at the full retail price and enrolled in our subscription-based schedule. Our trial terms have remained on our website, so we are very sorry if Ms. did not see them upon on placing her order.
Upon looking over Ms. account with us we can confirm that she started her trial with us on February 20, 2019 for the shipping cost of $4.99 and $4.95 and the Vitamin C serum for $24.95. After her trial ended on March 6th, she was then billed $89.95 and $89.99 for the full-sized products already in her possession and place on our monthly subscription. Our records indicate that when Ms. called us March 9th, she requested to have her account cancelled but did not request a refund from us at that time. However, because we greatly value customer satisfaction, we have issued a refund for the charges from March previously mentioned, making a total reimbursement of $179.94. This should take roughly 7-10 business days to be credited back into Ms. account, depending on her financial institution. Furthermore, we can confirm that her account with us is cancelled so she will not receive any further shipments or orders from us.
We take any complaint very seriously and are earnestly devoted to perfecting our methods in order to provide a satisfying customer experience. We hope Ms. is satisfied with our business and we want to again apologize for any inconveniences this may have caused.
Sincerely,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because I received EMAIL confirmation that a REFUND had been made on my card. According to my bank statement that transaction has not been made yet. I am checking daily and have a copy of the email verification only.
To whom it may concern,
The latest these refunds should be received would be 10 business days from the issue date, which was March 19, 2019. Therefore, these should be expected to be back into Ms. account by April 2, 2019. Please respond after that date to confirm whether or not you have received your refunds so that we can explore other reimbursement options.
Sincerely,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
They offer first bottle of skincare product free, just pay the price of shipping. Instead, I was unknowingly signed up for a recurring monthly charge.
Around 4 weeks after my first "free" bottle, another shipment arrives. At first I thought it must have been a mistake. I assumed they accidentally sent another bottle. I didn't check to see if I was charged for it. Four weeks later, I got another shipment. Now I know something is up. I find the charges on my bank statement and I call the company. Before cancelling my recurring membership I didn't ask to sign up for, they offer me a 35% discount to keep getting the product. After discussion back and forth, they offer me an even deeper discount of 50% off to stay on. It is appalling to think that people are paying different amounts for the same product just based on how far they get through customer service! I still decline and ask to cancel. They do. I ask to return the product from the past 2 shipments, they will only let me return 1 of them and I have to pay to ship it back to them. They offer me a 50% refund on the most current shipment if I keep it, but they will do nothing about the shipment I received a month ago. I ask to be transferred to a manager, I'm told the manager can only authorize the same amount. I ask to be transferred again and I am put on hold. An hour and a half later, I am still on hold, so obviously no manager is going to be answering my call any time soon. I hang up and call back. Again I am giving the same options on the most current package and they can do nothing on the other shipment.
If they are able to offer me a 50% discount on the most current shipment (3rd shipment), I would also like a 50% discount to keep the 2nd shipment. In total, I would like a refund of $189.88, that is a 50% refund on the total $379.76 I have been charged in the past 2 months, of which I did not want to spend any of it, I just wanted the first free shipment. This is not too much to ask.
To whom it may concern,
After reviewing Ms. complaint, we want to apologize for any confusion. We send out a 30-day supply of our product to our customers. We have adopted a monthly subscription-based program which allows our time consumed customers the convenience of automatically receiving their skin care regimen. They are given a 14-day trial period to decide whether or not our product meets their needs, for only the cost of shipping and handling. After the trial ends, they are then charged for our products at the full retail price and enrolled in our monthly subscription. We have kept our terms and conditions conspicuously on our website and we apologize if Ms. did not note them while placing her order.
Upon looking over Ms. account with us we can confirm that she started her trial with us on November 8, 2019 for the shipping costs of $4.99 and $4.95. After her trial ended, she was billed $89.95 and $89.99 for the full-sized products she received and added to our monthly subscription list. Our records indicate that we did not receive a call from Ms. until February 20, 2018, so it was assumed that she was pleased with our products and receiving them monthly. As a result of Ms. call to us on, she agreed to a 50% refund on her most recent order, making a total refund that day $89.96. Because customer gratification is our aim, we have issued a full refund on the products from her second shipment and she can keep those products in her possession - this would make her total reimbursement $279.84. This should take approximately 7-10 business days to be credited back into Ms. account, dependent entirely upon her financial institution. Additionally, we can confirm that Ms. account with us is cancelled so she will not receive any further shipments or orders from us.
We take any complaint seriously and are devoted to perfecting our practices in order to provide a satisfying customer experience. We hope Ms. is satisfied with our business and we want to again apologize for any inconveniences this may have caused.
Sincerely,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
After filing a fraud claim with my bank on the charges, the vendor refunded 100% of all 3 shipments sent to me. I am not going to pursue this issue further, but just to document, the $4.95 and $4.99 charge for shipping that the vendor references actually posted to my bank for $44.99 and $44.97 on 11/8/18, so that definitely doesn't match up to what is being stated.
My bank account was debted without my authroization through deceptive advertising.
I ordered a trial product in the amount of $4.55 from Forever Embrace. On January 29 my bank account was debted for two seperate products:
serum in the amount of $89.99
skin cream in the amount of 89.95 Both amounts were unauthroized. The advertising was deceptive and unethical. I have contacted their number which is attached to a call center and have received no satisfaction. I also have never received any email confirming an order or confirming receipt of cancellation. Today I asked for them to confirm my email address and it was incorrect. The call center employees (4) are frustrated and I am guessing it was the amount of complaints they have received. From other better business reports I have determined they also use false celebrity advertising. I have concelled my account and have not received anything beyond the sample but as I said I have been charged a total of almost $180.00. .
I would like a refund of $180.00.
To whom it may concern,
After reviewing Ms. complaint, we want to apologize for any confusion. We send out a 30-day supply of our product to our customers. We have adopted a monthly subscription-based schedule which allows our active, on-the-go customers the convenience of automatically receiving their skin care regimen. They are given a 14-day trial period to decide whether or not our product meets their needs, for only the cost of shipping and handling. After the trial ends, they are then charged for our products at the full retail price and enrolled in our subscription-based schedule. We have kept our terms and conditions conspicuously on our website and apologize if Ms. did not note them while placing her order.
Upon looking over Ms. account with us we can confirm that she started her trial with us on January 12, 2019 for the shipping costs of $4.99 and $4.95. After her trial ended on January 26, 2019, she was billed $89.95 and $89.99 for the full-sized products she received. Our records indicate that as a result of Ms. call to us on February 11, 2019, her account was refunded in full for $89.99 and $89.95, making a total refund of $179.94. This should take approximately 7-10 business days to be credited back into Ms. account, dependent entirely upon her financial institution - so she should expect to see those funds back into her account by February 25, 2019. Additionally, we can confirm that Ms. account with us is cancelled so she will not receive any further shipments or orders from us.
We take any complaint seriously and are devoted to perfecting our practices in order to provide a satisfying customer experience. We hope Ms. is satisfied with our business and we want to again apologize for any inconveniences this may have caused.
Sincerely,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the full refund amount and wish to have the complaint closed with the notation that is was fully satisfied. Susan Alley
Merchant's actions lure purchaser with "free trial" without clearly disclosing consent for future shipments/charges to credit card.
On 08/25/19, I initially ordered what I thought was a "free trial" of the company's product and had no idea that I was consenting to anything additionally. However, an additional package of the product arrived 10/10/18, which I did not order and that is when I discovered my credit card had been charged full price for the "trial offer" and for the package on 10/10/18. I have Lou Gehrig's disease and I am unable to speak. I asked my daughter to call and determine why I received a package I did not order. It was then, I discovered I had been scammed. My daughter asked them to cancel any future shipments and requested an address for return of the product received 10/10/18. A return authorization number was provided and the shipment was returned and eventually credit for that package was issued. However, I feel like I am only obligated to pay for the initial "free trial" charges of $4.99 and $4.95, respectively and NOT the additional charges that were billed to my credit card because a cancellation of their services was not requested in the 14 day period that they claimed needed to be done. If their disclosure for the additional charges that are billed after the "free trial" were in large print, as the "free trial" print on their pop-up ads on the internet, I would have never consented to purchase the product at all! The company is in violation of the Negative Option Law and should be held accountable.
I am requesting a refund in the amount of $179.74 for charges that were billed to my credit card as a result of non-cancellation within 14 days. If the terms were disclosed and could be seen on their ad, I would have cancelled.
To whom it may concern,
After reviewing Ms. complaint, we want to apologize for any confusion. We do not offer sample sizes, we send out our full-sized product - a 30-day supply - to our customers. We have adopted a monthly subscription-based schedule which allows our active, on-the-go customers the convenience of automatically receiving their skin care regimen. They are given a 14-day trial period to decide whether or not our product meets their needs, for only the cost of shipping and handling. After the trial, they are then charged for our exceptional products at the full retail price and enrolled in our subscription-based schedule.
Upon looking over Ms. account with us we can confirm that she started her trial with us on September 28, 2018 for the shipping cost of $4.95 and $4.90. After her trial ended, she was then billed $93.87 and $93.79 for the full-sized products that were shipped to her and enrolled in our monthly subscription. Our records indicate that when Ms. daughter called us on October 11, 2018, she agreed to return the products back to us for her refund. However, before we received the products back, Ms. filed a dispute on the charges. After the dispute was filed, her account with us was frozen in order to avoid unintentional fraud via double reimbursement. However, because customer gratification is our main focus, we have waived this and sent Ms. a refund check for the remaining charges of $94.90 and $89.99, making a total reimbursement of $184.89. This should take roughly 7-10 business days to be received to the address listed in her complaint. Furthermore, we can confirm that Ms. account with us is cancelled so she will not receive any further shipments or orders from us.
We take any complaint very seriously and are greatly committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to again apologize for any inconveniences this has caused.
Sincerely,
Customer support
This company offers free samples if you pay shipping, then you are charged $89.95 for that sample, and enrolled in a monthly subscription service.
I ordered a free sample if I paid shipping. Then when I received my credit card bill there was a charge for $89.95. When I called the company they told me I had agreed to the full charge as well as a monthly subscription plan, unless I had called to cancel within 14 days of receiving the sample. I do not recall seeing/ reading any such agreement. If it was there it was buried. They tried to get me to continue the subscription at a reduced cost. I asked for cancellation as well as a refund for the charge. They only agreed to refunding half-$51.48.
This company is unscrupulous in its advertising and charges way too much for their product. They used Tim and Faith Hill as their celebrity promoters, implying it was their own business. I wonder now if there was any truth to that at all. Companies like this cast a shadow over honest internet companies and make a consumer feel hesitant to do online business.
Just want to protect others from this scam. No other resolution at this time, assuming they follow through on cancelling my monthly subscription and refunding half of the cost. I of course would have preferred a FULL refund but I didn't want to push my luck.
To whom it may concern,
After reviewing Ms. complaint, we want to apologize for any confusion. We do not offer sample sizes, we send out our full-sized product - a 30-day supply - to our customers. We have adopted a monthly subscription-based schedule which allows our active, on-the-go customers the convenience of automatically receiving their skin care regimen. They are given a 14-day trial period to decide whether or not our product meets their needs, for only the cost of shipping and handling. After the trial, they are then charged for our exceptional products at the full retail price and enrolled in our subscription-based schedule. Our trial terms have remained on our website, so we are sorry if Ms. did not see them upon on placing her order.
Upon looking over Ms. account with us we can confirm that she started her trial with us on January 5, 2018 for the shipping cost of $4.95 and $4.90. After her trial ended, she was then billed $93.87 and $93.79 for the full-sized products that were shipped to her. Our records indicate that when Ms. called us on February 1, 2019, she agreed to keep those products and receive a 35% refund. However, because we greatly value customer satisfaction, we have issued the remainder of that refund for $58.47 back into Ms. account, making a total reimbursement of $89.95. This should take roughly 7-10 business days to be credited back into her account. Furthermore, we can confirm that Ms. account with us is cancelled so she will not receive any further shipments or orders from us. We would like to clarify that we do not use celebrity endorsements in our advertising so this seems to be an instance of fraud; we have commenced further investigation into the matter as a result.
We take any complaint very seriously and are greatly committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to again apologize for any inconveniences this has caused.
Sincerely,
Customer support
Well it happened. I fell for a scan. I saw an add outing that these creams were Savannah Guthrie's (Today Show) skin care line and that I could participate in a free offer. I signed up. I received my creams and paid approximately $30 for shipping. Then I received "recurring charges" to my account. One was for $89.95 and the other was for $89.99. I called the customer service number and of course was connected to a "foreign" person. I cancelled my order - and won't receive any more, but was not offered a refund. I didn't feel like arguing with her because I could barely understand her. Never in my life would I pay $179.94 for three small tubes of cream! I am so angry. Later I saw that Savannah Guthrie had issued a warning that these creams are not affiliated with her.
This company advertises a "free sample"; DOES NOT disclose the subsequent auto pay debits from cc/debit card.
This company is a ripoff. Forever Embrace sells on Amazon for $39.80. So far, I've had one debit on my cc in the amount of $89.95, with the last two transactions hitting at $94.90 each. I'm reporting these auto pay charges to my cc company as fraudulent, since they were not authorized.
I want a refund in the amount of $279.95; the charges from November 2018 - January 2019.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any misunderstanding. We have a plenitude of customers who understand our terms upon placing their order and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product and enrolled in our monthly subscription that is designed to save you the inconvenience of having to manually place an order every 30 days.
Upon looking over Ms. account with us we can confirm that she started her trial with us on October 24, 2018 for the shipping costs of $4.99 and $4.95. She was then charged $89.95 and $89.99 for the full-sized products that were shipped to her after her trial ended on November 7, 2018 and enrolled into our monthly subscription. Our records indicate that Ms. did not call us to request a refund or cancellation until the same day this complaint was filed and spoke with one of our customer service representatives; subsequently, she was refunded in full for the November, December, and January charges, for a total reimbursement of $369.74. She should expect this to be credited back into her account 7-10 business days from the issue date - January 31, 2019. Furthermore, we can confirm that Ms. account with us is cancelled so she will not receive any further shipments or orders from us.
We take any complaint very seriously and are greatly committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
As requested, the company has agreed to a full refund. Thank you.
01/09/2019
Signed up for a free trial of the forever embrace moisturizer. Low and behold, 14 days later I received a charge on my credit card I did not agree to. When calling the customer care line, I was connected with someone I could barely understand I had to say my info about 8 times then she was saying I had no account I called the wrong company . WTH I was held on the line for a very long time saying to repeat what I had does she not know what the FREE TRIAL WAS should at least know that. And I kept asking can I talk to a supervisor... and keep with me after begging she finally transfer me ONCE again to anthor employee who said he was a supervisor I asked the employee right away ARE you a supervisor.. he says no. And he also says she transfers me to the wrong company BOTH,,,,,!,,,,!,,,, WTH said the same thing second employee he was not arguing with me but but once again asked to talk to a supervisor he said hold on to come back and say none avablie late here this will be resolved. The first employee after everything I said she keep putting me on hold or not speaking saying lying I was going to be transferred. I was so mad of her lack of listening and helping at all plus she hardly spoke English was hard to understand. I was told I paid for my free sample 1.5 ounces total for eye cream and moisture cream was 89.95 plus already paid for boths shipping. So 100 Dollars in shipping for a FREE TRIAL sample Then I keep asking for credit and she asked for my card number.
For what to MAKE think she was going to refund or help or anything? Also then after ALL that she processed to not listen to me. Then try to sell me it It by barging every promo discount My FREE samples. She was rude could u understand me and I could not handle being treated like that and left hanging for a hour on the phone for both calls .And was was very much not going to do ANYTHING and DIDN'T other then trader me to ANTHOR employee saying he was a supervisor and he wasn't. I was so mad I had to argue with her and get anthor employee not a supervisor and still went contected to one. He was a better employee
But still didn't do anything but say call MONDAY it will be handled. Asked him to TALK to a supervisor was on hold waiting to he also said I was transferred t
From the first employee to anthor company how is that even possilble. After ALLLL that was told there was NO one and they were busy and it was closing time.I asked for a full refund and she would not honor it asked him and he wouldn't horror it. I was told I had to pay for my paid for Free sample cause I didn't call to cancel my Account in 14 days I didn't sign up didn't order more or want more it was right around 15 to 16 days. And ALSO
the only reason I knew yesterday was that I look at my bank statement. Witch when I was billed was after that anyway. Never signed up or wanted more and then I get charged total around 100 DOLLARS..and she wazent gonna do a THING other than aguee with me and drag it out not to even transfer me to not a supervisor!,, AND she also said I called the wrong company.WTH why tell me BOTH EMPLOYEES at first said I called the wrong company. I was transferred by one employee to anthor not even possilble and it was the right company. I guess employees are trained to do the run around. And by reading it has happened to several SAME situation same run around same frustration and hard time with all to get to actually talk to someone in charge. Here is the CAKE TOPPER she keep going on to try to sell me them order more of something I am begging to cancel. All gave me the run around I even told her I will send back the FREE TRIAL SAMPLES.. she said NOTHING to that at all. Also because she was charing me no matter what I said or asked for help with the 89.95. Asked to speak with a supervisor from second employee and toldwasn't there anymore today after waiting on hold for a bit to come back quick to say they left for the day.. After about a hour of arguing with both mainly first employee she was very rude and not customer friendly plus couldn't understand basic question had to respect over and over , At this point told to call Monday... WHY wouldn't anyone help me...? He said they would take care of it on Monday. I received nothing but a hard time.. and was lied to...and told by here nothing to help at all..ALL she could do is tell I paid for my Free SAMPLES that are in front of me in my possession. Then I EVEN offered to send them back and wasn't even offered that.. Absolutely have never been treated.. fustated.. and treated that way as Customer anywhere.!! All I want my refund credited back. WHY should I have to call again I already know I will be dealing with the run around d already happen 2 times YESTERDAY placed to go threw that again go threw explaining hold begging to talk to a supervisor and get lied to about that again the run around. ALL I want is my credit put back on my card. I will even send free samples back if needed too. I just wanted to try and see if it works after all this I don't need this situation to happen suprise charges. I would rather go without just so I don't have to go threw this whole thing again..
***..
Ordered face cream, For FREE! Only pay Shipping. Get the cream, no information on invoice satiating that I need to cancel. Charged $89.95!
1/19 Ordered skin cream online. The eye cream button was checked and I could not uncheck it, so I let it go. It's less than $10 to get both products. I used my debit card. 1/19 a withdrawal of $89.95 was made on my bank account, on 1/20 another $$89.99 was Stopped by my bank for suspicious activity. I called 8552509159 spoke with Susan, demanded a refund. She gave me the Odessa Fl address, told me to return it and I would get a refund of $89.95 when it's returned. I did not see anything on the invoice at all about calling to cancel!!
Refund, I'm mailing the package back on/1/22.
To whom it may concern,
After reviewing Ms.' complaint we want to apologize for any confusion. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate that Ms. started her trial with us on January 5, 2019 and was subsequently billed after her trial period ended on January 19, 2018. However because customer satisfaction is our main focus, we have refunded Ms. for the charges on January 19, 2019 of $89.95. This should be credited back into Ms.' bank account within the next 7-10 business days; additionally, a respective email confirmation has been sent out to her. We also can confirm that the account is in fact cancelled and she will not receive future shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Kind regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I was completely refunded for $89.95.
This company is a complete scam, misleading billing details with fake endorsements by Jennifer Aniston. Impossible to get a hold of someone for a refund, they send false documents to my bank when I marked the charges unauthorized/fraudulent.
EXTREMELY OVERPRICED!!!! If I could choose a negative amount of stars I would. I have tried this face cream and eye serum and have seen no difference at all. I was automatically charged for more when I did not want more. It is a tiny amount of cream for 100 dollars EACH! It is absolutely ridiculous. I AM SO IRRITATED AND ANGRY. DO NOT BUY ANY OF THESE PRODUCTS. DO NOT MAKE THE SAME MISTAKE I DID. I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN. Just trying to help others!
This is a total scam, not a real business. They took unauthorized money from my bank acct. They are thieves.
I thought I was ordering a sample of a facial cream called something completely different, and this forever embrace showed up at my door. I called the numbers on product and in bank acct statements but no answer. Weeks later they started draining my acct. had to cancel my debt card.
I want a total and completely refund for the money they took without my permission but I know I won't get it because this company is a total scam. Not real. Fake.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription which is designed to save our customers the inconvenience of manually placing a new order every 30 days. Our records indicate that when Ms. called us on 1/10, she agreed to keep the products and receive a 75% refund for both on a recorded line. Because customer satisfaction is important to us, our customer support department has refunded Ms. the remaining two amounts of $22.49 and $22.50 for a total reimbursement of $ 179.94. It will take roughly 3-5 business days for the refund to reflect on to Ms. bank account depending on her financial institution. In addition, her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we want to apologize for any trouble this may have caused.
Sincerely,
Customer Support
Signed up for a free trial of the forever embrace moisturizer. Low and behold, 2 months later I received a second shipment which I did not agree to. When calling the customer care line, I was connected with someone I could barely understand. She was going to issue a 35% refund! Absolutely not. I asked for a full refund and she would not honor it. Asked to speak with a supervisor and was told her supervisor wasn't taking calls and would not give me a time where I could call back and speak with supervisor. I was then offered a 75% refund! Absolutely not! After about a half hour of arguing, I received my full refund! Never again will I deal with this company again!
they-added-extra-charges-to-my-account-and-refuse-to-refund
ordered-1/5/19-order-#***called-1/7/19-would-not-cancel-when-asked-to-talk-to-ma...⇄
I-want-charges-corrected-to-my-account
thank-you-for-this-forever-embrace-has-refunded-me-the-money-less-the-shipping.-
I-appreciate-your-help-in-this
Advertises a free trial but does not clearly state the trial needs to be returned or will automatically be charged.
Had an automatic charge of $89/item, for the 'free serum' and the original lotion trial, and was only offered a 75% refund when I told them I had not wanted to continue. Very misleading with their charge authorization and FREE trial.
I would like them to contact the consumer before any subscription charges are made. And also state more clearly the terms of the trial. And to stop advertising it as a FREE trial if there are charges that will be made if the item is kept.
To whom it may concern,
After reviewing Ms *** complaint we want to apologize for any confusion.We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Because customer satisfaction is extremely important to us, we have refunded Ms. the charges of $89.99 and $89.95 Total $179.94. Ms. will receive these refunds via her bank account within the next 7-10 business days along with respective email confirmations. We also can confirm that the account is in fact cancelled and she no longer receive future shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Kind regards,
Customer Support