Our records show, this flooring was purchased and installed in November, 2013. Rite Rug’s Customer Service completed repairs on this vinyl plank flooring on 7/25/2014. At this time, the customer was notified that we are not responsible for scratches in the vinyl
flooring from pets and we will not address issues caused by the maintenance of this floor
In regards to Complaint #: [redacted], I am still not able to open/respond to this complaint on line. Rite Rug replaced the carpeting on 8/7. We previously replaced the vinyl flooring with an upgrade laminate flooring, at no additional cost to Mr. [redacted]. We sincerely...
regret any inconveniences on the flooring purchase. We do not have a policy for compensation, based on inconveniences. Also, the flooring contract was with the builder and not with Mr. [redacted].
I am sending this email in response to this complaint, as I am not able to respond online. Rite Rug Company hired an independent, certified inspector, not affiliated with Rite Rug to evaluate the flooring issues in this complaint. We are enclosing a copy of his report, for your...
review.
According to his findings: “ Analysis and Conclusion: The raised and puckered side and end seams were consistent with moisture issues not installation issues. When moisture is introduced into the laminate it enters between the joints and if not dried within a short time the moisture causes the joints to swell, raise and pucker along the adjacent side and end joints. This is consumer related.” “The oval marks on the planks is consistent with topical coatings which has been applied to the surface of the laminate. This was also evident when the rack in the kitchen was slide and the coating had not been applied under it. The application of topical coatings are not recommended by most laminate manufacturers. This is consumer related.” Pictures can be provided, if needed.
As a consumer goodwill gesture, Rite Rug will offer the customer full credit on invoice #: “[redacted]” (copy attached) towards the reselection of an upgraded flooring.
Please contact me, if I can be of further assistance in this matter.
Most of this complaint is consumer related. The damage at bathroom door according to our inspector ([redacted]), was caused by the customers dog which exposed tack strip. We had offered to repair this as a courtesy when we completed the office install. Grout issues were caused by the homeowner...
unhooking and moving refridgerator without making sure the water was all the way off per our inspectors report ([redacted]). Also per [redacted]s report, the homeowner did not want us cutting around a wire that protruded from his floor. However our contract specifically says we will not handle electrical wires, this should have been disconnected by homeowner prior to installation. We did offer, via a voicemail that was left on 7/25/14, that we, as a courtesy, would pay for an electrician to fix GFI Outlet that needs reset and handle any electrical issues. We were not notified about scratches in the flooring until Friday July 25th in phone call with [redacted]. All hard surface issues were to be a billable repair as they were not the fault of Rite Rug. We can install the office if the customer so desires at their convenievnce…
Rite Rug's Customer Service Department contacted Mr. [redacted] and met with him. We are currently working with the customer to schedule repairs and resolve issues on this job.
Rite Rug Company scheduled and completed the carpet repairs on July,
Our records show, this flooring was purchased and installed in November, 2013. Rite Rug’s Customer Service completed repairs on this vinyl plank flooring on 7/25/2014. At this time, the customer was notified that we are not responsible for scratches in the vinyl
flooring from pets and we will not address issues caused by the maintenance of this floor
In regards to Complaint #: [redacted], I am still not able to open/respond to this complaint on line. Rite Rug replaced the carpeting on 8/7. We previously replaced the vinyl flooring with an upgrade laminate flooring, at no additional cost to Mr. [redacted]. We sincerely...
regret any inconveniences on the flooring purchase. We do not have a policy for compensation, based on inconveniences. Also, the flooring contract was with the builder and not with Mr. [redacted].
I am sending this email in response to this complaint, as I am not able to respond online. Rite Rug Company hired an independent, certified inspector, not affiliated with Rite Rug to evaluate the flooring issues in this complaint. We are enclosing a copy of his report, for your...
review.
According to his findings: “ Analysis and Conclusion: The raised and puckered side and end seams were consistent with moisture issues not installation issues. When moisture is introduced into the laminate it enters between the joints and if not dried within a short time the moisture causes the joints to swell, raise and pucker along the adjacent side and end joints. This is consumer related.” “The oval marks on the planks is consistent with topical coatings which has been applied to the surface of the laminate. This was also evident when the rack in the kitchen was slide and the coating had not been applied under it. The application of topical coatings are not recommended by most laminate manufacturers. This is consumer related.” Pictures can be provided, if needed.
As a consumer goodwill gesture, Rite Rug will offer the customer full credit on invoice #: “[redacted]” (copy attached) towards the reselection of an upgraded flooring.
Please contact me, if I can be of further assistance in this matter.
Most of this complaint is consumer related. The damage at bathroom door according to our inspector ([redacted]), was caused by the customers dog which exposed tack strip. We had offered to repair this as a courtesy when we completed the office install. Grout issues were caused by the homeowner...
unhooking and moving refridgerator without making sure the water was all the way off per our inspectors report ([redacted]). Also per [redacted]s report, the homeowner did not want us cutting around a wire that protruded from his floor. However our contract specifically says we will not handle electrical wires, this should have been disconnected by homeowner prior to installation. We did offer, via a voicemail that was left on 7/25/14, that we, as a courtesy, would pay for an electrician to fix GFI Outlet that needs reset and handle any electrical issues. We were not notified about scratches in the flooring until Friday July 25th in phone call with [redacted]. All hard surface issues were to be a billable repair as they were not the fault of Rite Rug. We can install the office if the customer so desires at their convenievnce…
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Rite Rug's Customer Service Department contacted Mr. [redacted] and met with him. We are currently working with the customer to schedule repairs and resolve issues on this job.