Food & Beverage Association of San Diego

Response to Customer Complaint,
margin-bottom: 5pt">The customer did reserve a space for the 9/14/Manager training and testing at our office and paid $in totalThe customer did attend the training on the 14th and took the manager test along with other traineesUpon completion of all testing, as per the requirements of the National Registry of Food Safety Professionals(NRFSP) the tests and answer sheets were bundled, sealed and delivered to *** for shipping to NRFSP where they would be corrected and with a passing grade year certificates would be issued.
On 9/23/we became aware that the tests had not been received by NRFSP where upon we contacted *** tracking to inquire where the package was in their systemIt had been lost and continues to be lostWe contacted NRFSP for direction to proceedWe were instructed to reorder tests and retest all trainees for submission to correction and issuance of the certificationEach one of the trainees was contacted to reschedule testing---at no additional cost to them between Tuesday, September thru Friday, October either morning or afternoon appointmentAlso if those dates and times were not possible additional day and times would be made available to accommodate their scheduleEvery one of the trainees has retaken the test or is scheduled to be retested with the exception of the complainant-antWhen the complaint-ant was contacted and what had happened and what needed to happen was explained to him he tore into a tirade including threats blaming F&BA for the loss and demanded a certificate be issued without retestingIt was explained that would be a breach of our contractual requirements with NRFSP and that he would have to come into our office for retestingHe refused so we have refunded to him in total the fee of $and directed him to other testing options for certification with our sincere apology for the inconvenience to himAbuse/harassment of our employees will not be tolerated---loss of the tests was beyond our control and we made every effort to provide the required retesting*** ** ***
President / CEO

[redacted]Revdex.com4747 Viewridge Ave. #200San Diego, CA 92123Response to Customer Complaint; [redacted]
Dear [redacted],The customer is saying we are charging more than the advertized price for the food handler certificationfor San Diego County. That is not...

correct-as advertized we charge $15 for the certification and ifrenewing with an expired certificate the fee is $12--see cut from our website-NEW!! renew your San Diego County Food handlers certification for only $12! Just retest to berenewed for 3 years! (to qualify your expired certificate must be presented or verification on ourdata base)
Times Available (No Reservation needed)Program starts when you arrive for individual training and test
Please note: The Online-California certification is not valid in San Diego County. F&BA issuesthe only valid certification for San Diego County Department of Environmental Health.
The customer listed on the complaint for is not in our data base as having obtained a certificationon the 13th of July or any other date in the past.
He did not receive his certification from this association/office. We have no idea where he wentbut it was not here.
Regards,
 
[redacted]
Food & Beverage Association of San Diego
[redacted]