Focus Pointe Global

I have just been made aware of the difficulty you have been having with our company regarding your payment for the homework you submittedMost of the time we get things right, but occasionally we do not! After reviewing all of the communication via email, social media, and the Better Business Bureau, it is clear that there was a breakdown in communication and follow-through on our partI am very sorry this chain of events has caused you griefI will deal with the people who dropped the ball, and am told that you will be paid todayThe email will come from service@ [redacted] .comIf you do not receive payment today, please email me back immediately.I am also going to send you a $ [redacted] e-card as a gesture of how sorry I am about all of thisIf you do not receive an [redacted] email, please check your spam folder.We strive to provide a pleasant research experience for our participants, and also strive to make it right when we fall short Thank you for your diligence in following up with us Hopefully you will consider following up on your [redacted] review by posting the resolution once it occursCharlotte D***VP Brand Communications, Focus Pointe Global

Upon review of the complaint and by discussing with all parties involved, we have determined that Ms [redacted] should have been paid for the homework that she submittedWe are mailing a pre-paid [redacted] debit card in the amount of $to her, today, July 28, I have contacted Ms [redacted] by email (attached) to let her know that her payment is in transit.Hopefully this matter can now be considered resolvedThank you.Charlotte D***Director of MarketingFocus Pointe Global [redacted]

We are sorry for this inconvenienceWe have reissued payment and [redacted] should have already gotten an email to redeem the fundsCharlotte D***VP Brand Communications

This website is a scamI know for a fact they've sold off my information or at least access to my information(in other words, my information), not to mention they will email you constantly with "paid" survey "opportunities", in which you will spend about 10-minutes answering questions, the first half to see if you qualify to take the survey, then the second half being the actual survery, then rather than pay you, they will just throw up a " sorry your answers don't qualify you" message at what appears to be midway through the survey, but I'd actually the end of the survey as you've already answered and given them all of the data they needed to sell or fulfill a contract with an unsuspecting companyObviously they have no intention of ever paying out anything to anyone when there isn't even a way to check how many credits you've earned(presumably because you will never actually earn any)Point is, they use incredibly shady practices to get out of paying you anything for the information they will then harvest and sell off

I am copying your previous message here to show that you did indeed say to deactivate your account:I am rejecting this response bcauses there nothing states policy We can no longer have a consumer work with us no reason and I did completely research assignment why else ask ne back to complete another researcherThe Isaiah B [redacted] digression why could be that made complaint against in employee work at there call center because they didn't leave a messageI feel retaliatin against me for no reasonI would just like my account deactivated.Your account has been deactivated and you will no longer be eligible to participate in Focus Pointe Global's studies

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response m [redacted] by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Focus Pointe Global does not sell private information to third party companiesDoing so would be in violation of our Privacy Policy and Terms of UseI am unsure as to why [redacted] is under the impression that we sell her information, but please be assured we did not do soWith regard to her still receiving emails after she has unsubscribed, we are very sorry for this and I am making sure that her records are removed from our system todayI hope this resolves [redacted] ***'s complaint against Focus Pointe Global.Thank you,Charlotte D***VP Brand CommunicationsFocus Pointe Global [redacted] @focuspointeglobal.com

Focus Pointe Global has no further response on this complaint, as we have already stated our position

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did read the terms and agreement but once I was contacted by the company the representative clearly asked me to be apart of this particular study and I have voicemails stating soAfter I asked to speak with someone about the matter the told me their reps used the wrong wordsI expressed that if different reps said the same thing s to me Then maybe they are getting rhe wrong trainingNo one has offer to compensate me for any of the surveys I had takenThey leep sending me surveys then once im finish ed through taking it suddenly I do not qualifyI think this is a scam office Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for any inconvenience caused by miscommunication on our partWhen you sign up to participate in our surveys and focus groups, you are required to check a box that you have read and understand our Terms of Use and Privacy PolicyOur processes are all clearly stated in these two documentsThe website address is www[redacted] .comOur process is also clearly displayed on our website, where it displays the steps of our screening process.sFocus Pointe Global has been in business since and has conducted thousands of research studies across the United StatesWe have a strict screening process in order to identify the right people who match the criteria our clients requireWe are sorry if the process was not explained properly to youFor future use, please go to [redacted] .com and review the "How It Works" sectionWe are certainly not scammersIf we were, we would not be in business for very longWe are a legitimate company that conducts marketing research studiesThank you! I agree to the Terms of Use and Privacy Policy.I agree to the Terms of Use and Privacy Policy

Focus Pointe Global sometimes puts people into a "hold" status if the quota they fit into has already been filled. If someone is unable to participate, we then call upon the person who is "on hold." According to our records, [redacted] was never sent a Confirmation email. She was, however, called... and sent an email to let her know of her "hold" status. This is not a promise to participate, it simply means that we will get back in touch with you if you are needed. We do not pay people who are on hold but are not chosen to actually participate. The email that was sent to [redacted] includedthe text below:Dear [redacted] ,This email is to inform you that you have been placed on Hold for the upcoming research study which you were scheduled for. This means that you have fallen into a quota which has already been filled, and we do not currently have an opening for you in this group. Please be advised that you are not eligible to attend this group, however we have placed you on a waiting list, and will certainly contact you to reschedule your appointment should an opening become available. If an opening does not become available, we will definitely keep your information in our database for future studies. We apologize for any inconvenience.Thank you.Sincerely,Focus Pointe Global

I am writing in response to Revdex.com Complaint # [redacted] from [redacted] Focus Pointe Global has a clear Privacy Policy, href="http://www.focusgroup.com/About/TermsofUse.aspx">Terms of Use and Bill of Rights posted on our website, www.focusgroup.com Members of our panel are urged to familiarize themselves with these documents as they are designed to address all questions regarding membership and participation in our marketing research projects Our policies are designed to protect the panel member, and Focus Pointe Global, the hosting company Upon registration, those who are signing up to participate are required to confirm that they have accepted our Terms of Use Unfortunately, not everyone who registers to participate qualifies for our research projectsOur clients dictate the parameters needed for a particular study, with quotas being established for the needed demographics Depending on the requirements for a particular study, a panelist may not pass the screening processAdditionally, a client may request that a participant be excluded for a study based on their inability to articulate well, if they do not offer anything to the group by way of their opinions, or if they are disruptive in any way Additionally, there are times when a client changes the parameters of a research project mid-way through the recruiting processThis can impact people who have already been scheduled for the project but are no longer needed for participation as the quota requirements have changed It is not part of our policy, nor are we under any obligation, to provide a detailed explanation as to why a participant may not meet the criteria needed for our research studiesPlease be assured that Focus Pointe Global never denies participation due to race, ethnicity, disability, country of origin, religion, or sexual orientationWe are sorry that [redacted] feels that she was treated unfairly, however, we must conduct our business according to our policies, which are available for all to examine by visiting our website Thank you Charlotte D [redacted] Director of Marketing Focus Pointe Global [redacted] @focuspointeglobal.com

To Whom It May Concern,When this respondent called in, she did not have the specific project number for this study, only a description of the topic that she had seen from our websiteUnfortunately, that was not enough information for the representative to go on in order to find out more about the studyDue to the respondent being very upset and verbally aggressive with the representative, she was sent over to one of our supervisors, Connie in this case, but she was faced with the same problem, in that just having a description of a topic was not enough information for the supervisor to give the respondent an immediate responseTo find out this information for the respondent, it would have taken research by our online support staff in order to find out exactly what study was being referred to, but the respondent was not patient enough for us to properly sort out this issueWe are more than happy to fully research the study in question Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I was recruited by *** *** *** for a study for those with full denturesThe recruiter promised me $and then all of a sudden I was cancelled and my payment was revoked because the study was taking place at "Focus Pointe Global." My payment would not have been revoked if this was held at a different facilityThey have no right to withhold my paymentAgain I was recruited by *** *** *** not Focus Pointe GlobalI want the $that I earned from *** *** ***I will speak with an attorney if Focus Pointe Global withholds money I was supposed to be paid with by *** *** ***Focus Pointe Global needs to provide me with a valid and accurate reason why I was not paid the $150...Regards,*** ***

We are very sorry that *** *** feels that he was misledOur studies are sometimes very complex with many moving parts, and we acknowledge that it can sometimes be confusingHowever, in this instance the Confirmation letter clearly states that "If you are not selected for the focus group, you will receive $150." I am again attaching the Confirmation letter. Focus Pointe Global maintains that the instructions were given in writing and that they are clear.As a gesture of good faith we are willing to offer *** *** a $Amazon e-card that can be emailed to him immediately.Thank you

We do not post every study on our website.The study in question took place in StLouis on May 23rd, and in Los Angeles on May 24th

From: Emily E***To: Charlotte D***Cc: Isiah B***Subject: FW: Confirmation Notice From Focus Pointe GlobalDate: Wednesday, May 11, 8:48:AM Emily E***Social Media Coordinator###-###-#### l *** l www.focuspointeglobal.com From: R C [mailto:***] Sent: Friday, May 06, 11:AMTo: Emily E***Subject: Fwd: Confirmation Notice From Focus Pointe GlobalSent from my ***Begin forwarded message:From: ***Date: April 27, at 10:29:AM EDTTo: ***Subject: Confirmation Notice From Focus Pointe GlobalHaving trouble viewing this email? Click hereConfirmationDear *** ***,We look forward to your participation in our upcoming marketing research groupYour presence isextremely important and we can’t wait to hear your opinions about Shopping!Your appointment confirmation number is: 90280Topic: ShoppingDate: May 2nd, 2016Time: 10:15amLength: hoursPayment: $150.00Special InstructionsIMPORTANT: When you arrive, there should be tables blocked off with the name MMR ResearchWejust ask that you do not bring any outside food or beverages with you.You will receive an e-mail regarding your incentive after the interview has been completeE-mailswill come from ***.Preparing for Your AppointmentIf your study is online, please log in minutes before the session startsThis is to insurethat all of the software used for the group works on your machineIf you experience problems,please email us at ***PaymentsPayment is based on satisfactory participation and is at the discretion of Focus Pointe Global staff.Focus Pointe Global pays for participation with a pre-paid *** debit cardAt the conclusion of theentire study, you will receive an email with a redemption codeThe code can be redeemed for avirtual incentive card available for immediate use or you can request a physical card be mailed toyour address.This card will expire after days of being issuedOnce a card has expired it cannot be reactivated,however, a card can be reissued if the card is within days of the expiration dateThere is a $10fee for this serviceIn the event a card is lost or stolen, or if you have any issues redeeming youronline code, call the *** customer service center at ###-###-####. NOTE: Redemption code emails come from mailto:*** with the subjectline “Your Focus Pointe Global Prepaid Reward Has Arrived! _Please allow 4-weeks for yourpayment to be processed._ A $fee applies to replace lost, stolen or misdirected cardsPlease addthis email address to your contact list to avoid having your payment notification email go to yourspam folder.CancellationsIf you are unable to attend for any reason, please call us immediately at ###-###-#### so thatwe may recruit someone to take your place.Please be advised that your participation in this group may be audio and/or videotapedYourrecorded image and comments will be used only for the purposes of this marketing research group.We look forward to seeing you on May 2nd, 2016!Focus Pointe Global

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***