Dear Revdex.com,Implicity Management Company moved offices in June 2015, which may be the reason for my not receiving any mail from the ResidentI have not received to my knowledge any phone messages The complaint was forwarded to the Regional Manager It is my understanding that yes an agreement was reached however there appears to be an issue with the refund in that the check may have been lost.A new check will be cut immediately and the prior resident contacted in the event they would like to pick up or have delivered.Sincerely, [redacted]
Dear Revdex.com, [redacted] , Regional Manager for Implicity Management Company spoke personally with this individual A short term extension was offered through March of The party would not be charged for the short term lease above and beyond what the renewal rate offered was.The Resident has given notice and is moving To our knowledge he is satisfied In the event there are any outstanding issues please feel free to have the resident contact us
Dear Aviation Resident,We sincerely apologize for your window and will have it fixed first thing Monday.Regarding utility billing I have copied [redacted] the [redacted] Manager for response Thank you for your patience [redacted]
This email is in response to the complaint submitted on 05/18/regarding Timber Ridge Apartments We are grateful for the opportunity to respond and explain the our side of this case We first want to sincerely apologize for this internet interruption Our goal is rectify this case and have internet restored and functioning as it should Unfortunately, the Timber Ridge staff is not trained in this field and is at the mercy of Spectrum Cable since it is their equipment Only Spectrum can update and modify the wiring necessary for it to work like it shouldAs soon as this complaint was received, I contacted [redacted] an Account Executive with Spectrum Community Solutions, on 5/via email and by text On 5/she texted back that she spoke to the Technical Operations team and this issue was already escalated to the maintenance team All contact information was provided for the resident The Spectrum team did reach out and sent a supervisor out to access the issue on 5/ Due to the long weekend, an update of this case from Spectrum was not available until today, Tuesday, May 30th [redacted] , a Texas Area Manager, notified management that they will need to run wiring on the outside of the unit Management has given them permission to proceed with necessary repairs with the supervision of the Lead Maintenance at Timber Ridge This work will be completed by the end of this week or June 2nd ***, the Property Manager of Timber Ridge, is being copied and will be updated on the service repair to this unit Please let me know if I can be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and want my $check sent to the address indicated in my complaint Regards, [redacted] **
Dear Revdex.com,Implicity Management Company moved offices in June 2015, which may be the reason for my not receiving any mail from the ResidentI have not received to my knowledge any phone messages The complaint was forwarded to the Regional Manager It is my understanding that yes an agreement was reached however there appears to be an issue with the refund in that the check may have been lost.A new check will be cut immediately and the prior resident contacted in the event they would like to pick up or have delivered.Sincerely, [redacted]
Dear Revdex.com, [redacted] , Regional Manager for Implicity Management Company spoke personally with this individual A short term extension was offered through March of The party would not be charged for the short term lease above and beyond what the renewal rate offered was.The Resident has given notice and is moving To our knowledge he is satisfied In the event there are any outstanding issues please feel free to have the resident contact us
Revdex.com: I greatly appreciate the credit and your attempt to figure out the water situationThank you very much Regards, [redacted] ***
Dear Aviation Resident,We sincerely apologize for your window and will have it fixed first thing Monday.Regarding utility billing I have copied [redacted] the [redacted] Manager for response Thank you for your patience [redacted]
We are looking into this complaint and will respond next weekMy apologies for any delay [redacted] PresidentImplicity Management Company
This email is in response to the complaint submitted on 05/18/regarding Timber Ridge Apartments We are grateful for the opportunity to respond and explain the our side of this case We first want to sincerely apologize for this internet interruption Our goal is rectify this case and have internet restored and functioning as it should Unfortunately, the Timber Ridge staff is not trained in this field and is at the mercy of Spectrum Cable since it is their equipment Only Spectrum can update and modify the wiring necessary for it to work like it shouldAs soon as this complaint was received, I contacted [redacted] an Account Executive with Spectrum Community Solutions, on 5/via email and by text On 5/she texted back that she spoke to the Technical Operations team and this issue was already escalated to the maintenance team All contact information was provided for the resident The Spectrum team did reach out and sent a supervisor out to access the issue on 5/ Due to the long weekend, an update of this case from Spectrum was not available until today, Tuesday, May 30th [redacted] , a Texas Area Manager, notified management that they will need to run wiring on the outside of the unit Management has given them permission to proceed with necessary repairs with the supervision of the Lead Maintenance at Timber Ridge This work will be completed by the end of this week or June 2nd ***, the Property Manager of Timber Ridge, is being copied and will be updated on the service repair to this unit Please let me know if I can be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and want my $check sent to the address indicated in my complaint Regards, [redacted] **