This is a formal reply to the complaint received by the Revdex.com regarding Ms [redacted] ***Our company provides professional document preparation for various applications to the DOE (Department of Education)Our website, www.intimefinancial.com states the following "In Time FinancialSL is not a Government agency, nor is it affiliated with any Government agenciesYou may obtain one of the Department of Education’s repayment programs on your own without In Time Financials assistanceWe are here to prepare ALL your documentation and to assist you through the entire process of your Student Loan Relief Program FilingIn Time FinancialSL’s goal is to make the documentation prep process as easy and proficient as possible"All our clients are received by inbound phone callsMs [redacted] phoned us and engaged our doc prep servicesAfter an extensive phone consultation, Ms [redacted] received an emailed contract outlining the the document preparation services, a fee schedule, and an authorization to access her student loan data to prepare the proper formsMs [redacted] reviewed and electronically signed and entered into our contract and freely engaged our servicesOur calls are recorded for quality assurance, training purposes, compliance, and cases such as thisI reviewed the recorded calls and I must note that on Ms***'s initial contact with my agent, she disclosed she had already engaged another doc prep company ( [redacted] ) who was charging her twice our price and she wanted to cancel their services because they were charging her too muchShe then proceeded to engage our services for a lower feeI would not be surprised if she has written a complaint for them as wellAll our clients come from inbound phone callsWe do not dial outOur website is clear about what we doMy agents are clear about what we doMy contract is clear about what we doMs [redacted] had agreed to three payments of $for our serviceOur policy is to ship the forms after we have received the first paymentIt is a policy that is not without riskWe must rely on the client to live up to the payment agreement because we have already provided the service before the remainder of payments are madeIn most cases, the DOE has processed their forms and they are receiving the benefits before the remainder of our payments are madeWhy do we do this? Because we know that our honest approach leaves no room for any misunderstanding and we believe in what we do! It is clear that [redacted] received my services and just doesn't want to payShe also indicated on her initial phone call she did not want to pay [redacted] either The fact is that after Ms [redacted] made here first payment, we mailed her the DOE forms, completely filled out with her loan data, along with pre-addressed postage paid envelopesShe inevitably signed a contract, agreed to pay for our services, made one payment, received my docs, submitted them to the DOE, then disputed the one payment she made and wrote youNot nice
This is a formal reply to the complaint received by the Revdex.com regarding Ms [redacted] ***Our company provides professional document preparation for various applications to the DOE (Department of Education)Our website, www.intimefinancial.com states the following "In Time FinancialSL is not a Government agency, nor is it affiliated with any Government agenciesYou may obtain one of the Department of Education’s repayment programs on your own without In Time Financials assistanceWe are here to prepare ALL your documentation and to assist you through the entire process of your Student Loan Relief Program FilingIn Time FinancialSL’s goal is to make the documentation prep process as easy and proficient as possible"All our clients are received by inbound phone callsMs [redacted] phoned us and engaged our doc prep servicesAfter an extensive phone consultation, Ms [redacted] received an emailed contract outlining the the document preparation services, a fee schedule, and an authorization to access her student loan data to prepare the proper formsMs [redacted] reviewed and electronically signed and entered into our contract and freely engaged our servicesOur calls are recorded for quality assurance, training purposes, compliance, and cases such as thisI reviewed the recorded calls and I must note that on Ms***'s initial contact with my agent, she disclosed she had already engaged another doc prep company ( [redacted] ) who was charging her twice our price and she wanted to cancel their services because they were charging her too muchShe then proceeded to engage our services for a lower feeI would not be surprised if she has written a complaint for them as wellAll our clients come from inbound phone callsWe do not dial outOur website is clear about what we doMy agents are clear about what we doMy contract is clear about what we doMs [redacted] had agreed to three payments of $for our serviceOur policy is to ship the forms after we have received the first paymentIt is a policy that is not without riskWe must rely on the client to live up to the payment agreement because we have already provided the service before the remainder of payments are madeIn most cases, the DOE has processed their forms and they are receiving the benefits before the remainder of our payments are madeWhy do we do this? Because we know that our honest approach leaves no room for any misunderstanding and we believe in what we do! It is clear that [redacted] received my services and just doesn't want to payShe also indicated on her initial phone call she did not want to pay [redacted] either The fact is that after Ms [redacted] made here first payment, we mailed her the DOE forms, completely filled out with her loan data, along with pre-addressed postage paid envelopesShe inevitably signed a contract, agreed to pay for our services, made one payment, received my docs, submitted them to the DOE, then disputed the one payment she made and wrote youNot nice