Fitness 1 Gym

I have already responded to this complaint.  Our agreement states to turn in a written statement requesting to cancel within three days of signing the agreement and a full refund within 30 days will be refunded in full.  A verbal cancel was taken and I have already honored and refunded the...

monies waiving the 30 days as of 03/26/2015.

The facility has discussed the complaint with me concerning the possibility of a refund or another resolution.  I was told that the client was satisfied with adding her daughter to the account in place of the hours being adjusted at the club.  If this issue is not resolved please respond...

back so we can come to an agreement.

Both our Personal Training Contract and our Membership Agreement have an option to cancel with a full refund as long as it is within three (3) days of signing.  Our Personal Training Contract is a binding contract.  Any early termination requests have to be done in...

writing and sent in to the address listed on the contract by certified mail or turned into one of our facilities as per our contract states.  I have never received such a request concerning your Personal Training contract and I show you attending your Training sessions up until the end of December 2014.  As for your Membership agreement we only require a 30 day notice in which to cancel.  I have on received a request to Freeze the membership for three (3) months at the end of December 2014 that Fitness One honored.  At this time I can cancel both the Membership Agreement, which has a balance due of $64.00, and the Personal Training Contract, which has a balance due of $220.00.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We have received the refund and consider this complaint resolved.

Regards,

I have attached the cancellation letter sent in that was dated for 11/17/2014 and post marked on 11/20/2014.  The payments on the account are set up to come out on the 11th of every month which would make the last payment 12/11/2014, as it falls within the 30 day cancellation policy we have in...

place from the date the letter was received. The account was not cancelled because of this.  Fitness 1 Gym would require the last $19 payment with all fees being waived in order to cancel. I have gone ahead and cancelled the account and am waiving the 30 days.

I have refunded the account back the $29 as requested and verified it went through on 07/14/2015.

October 27, 2016               RE: Revdex.com Complaint #[redacted]     [redacted] signed a contract with Fitness 1 on July 29, 2016 for a six-month term....

  As well as initialed for the contract to fall into an auto-renewal to pay the monthly payment on a month-to-month basis until client provides a written 30-day notice as required per the terms of the contract to cancel the account.      A cancellation notice was received from the client and the auto-renewal on the account was cancelled as the terms of the contract had not been fulfilled as they agreed to pay a total of $769 for the total contract price.  Early cancellation terms are stated on the contract and the attached letter was sent to the client to remind them of the terms and conditions of the contract they signed.   No refund is due as Fitness 1 has and can fulfill our obligations stated within the terms of the contract.  The attached letter states how to cancel early.

Revdex.com RE:  #[redacted]  Acct# [redacted]We have a 30 – day cancellation policy which allows any member to cancel at any time and gives our offices time to make sure the proper paperwork is filled out...

and processed.  We are a family owned business and changed the policy to a 30 – day notice instead of trapping our members into a contract.  The 30 days allows us to process the paperwork efficiently.Thanks,[redacted]Fitness 1 Gym[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

April 18, 2016

size="3">           

RE: Revdex.com complaint #[redacted] contracts were signed on January 10, 2015 and March 9, 2015 for a 3 month and a 6 month term. According to terms and conditions of the automatic renewal on our contract initialed by our client- [redacted], the contracts are on a month-to-month basis. Failure to give the 30 day notice required by the terms of the agreement the contract will stay active.

[redacted] contracted Richard B[redacted] in February 2016 in regards to cancelling his Personal Training. Richard advised [redacted] that he needed to submit a cancellation letter to club and suggested to do so as soon as possible. Richard also mentioned to [redacted] that he may want to review the terms and conditions of the contracts and bring any relevant medical documentation with his cancel letter.  

[redacted] membership at Fitness 1 was Paid In Full, which was the option he purchased and did not require a cancellation letter.

As of today April 18, 2016 no further documentation or cancellation letters have been received.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

We have a 30 cancellation policy once a contract goes into

Auto-Renewal.  I was unable to locate a

cancellation letter but have since discussed with our General Manager that a

new contract was written up days after the payment that is in question was

taken.  I have refunded the...

payment.  It will take up to three business days before

you will see it in your account.