Financial Trust Federal Credit Union

I am responding to the above referenced members complaint regarding her account at Financial Trust Federal Credit UnionIn regards to the checking account, on 8/30/ [redacted] 's balance in her account was and a gas purchase from [redacted] in the amount of $posted to her account resulting in an overdrawn checking account in the amount of $The account was charged the overdraft fee of $bringing the balance in her account on 8/30/She contacted the credit union on 9/13/and asked to have her $fee reversed as a courtesyThe credit union did reverse her fee but the account was still overdrawn $Any account that is overdrawn consecutive business days is assessed a $daily negative balance fee until the account is no longer overdrawnThis information is provided to all members at account opening as well as on the credit unions websiteIn regards to the savings account, on 9/9/an electronic payment from [redacted] Gas was submitted for payment from [redacted] 's savings accountShe did not have sufficient funds in her account for the payment to be paid & it was returned and her account was charged the $over draft fee [redacted] Gas re-submitted the electronic payment to the credit union again on 9/13/and was returned again for nonsufficient funds again resulting in another $fee to her accountOn both occasions [redacted] was mailed an overdraft notificationAll checking accounts receive a monthly statement with all account activity listed [redacted] 's September statement was sent to her in early October showing both her checking and savings accounts were overdrawn and also showed the daily negative balance fee being assessedThe credit union is required to close any account that is overdrawn more than daysA letter was sent to her on 10/13/to inform her that her accounts were closed and her outstanding balance was turned over to our Collection DepartmentI have sent supporting documentation to confirm the above referenced transactionsIf you would like to discuss this further on need further documentation, feel free to contact me directlySincerely, Robin KCOO

I am responding to the above referenced members complaint regarding her account at Financial Trust Federal Credit Union. In regards to the checking account, on 8/30/16 [redacted]'s balance in her account was 29.63 and a gas purchase from [redacted] in the amount of $30.01 posted to her account...

resulting in an overdrawn checking account in the amount of $0.38. The account was charged the normal overdraft fee of $35.00 bringing the balance in her account on 8/30/16 435.38. She contacted the credit union on 9/13/16 and asked to have her $35.00 fee reversed as a courtesy. The credit union did reverse her fee but the account was still overdrawn $0.38. Any account that is overdrawn 5 consecutive business days is assessed a $5.00 daily negative balance fee until the account is no longer overdrawn. This information is provided to all members at account opening as well as on the credit unions website. In regards to the savings account, on 9/9/16 an electronic payment from [redacted] Gas was submitted for payment from [redacted]'s savings account. She did not have sufficient funds in her account for the payment to be paid & it was returned and her account was charged the $35.00 over draft fee. [redacted] Gas re-submitted the electronic payment to the credit union again on 9/13/16 and was returned again for nonsufficient funds again resulting in another $35.00 fee to her account. On both occasions [redacted] was mailed an overdraft notification. All checking accounts receive a monthly statement with all account activity listed. [redacted]'s September statement was sent to her in early October showing both her checking and savings accounts were overdrawn and also showed the daily negative balance fee being assessed. The credit union is required to close any account that is overdrawn more than 45 days. A letter was sent to her on 10/13/16 to inform her that her accounts were closed and her outstanding balance was turned over to our Collection Department. I have sent supporting documentation to confirm the above referenced transactions. If you would like to discuss this further on need further documentation, feel free to contact me directly. Sincerely, Robin K. COO