Feddick Window & Door Corp. of Tucson

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending the investigation from the issuing banks to my master card and [redacted] credit card.  Dominion National contacted me on 02/27/17 regarding my concern and they suppose to issue 2 credits to master card which I still did not receive due to their double billing on both credit cards account.  I requested to cancel my account with them as of 03/01/17 and to issue credit to my [redacted] credit card which I did receive.  
Regards,
[redacted]

The Revdex.com 1411 K. St., NW, 10th Floor Washington, DC 20005   Re:          ID#[redacted]                 Dear [redacted]:   Thank you for your inquiry...

received on 10/12/2016.  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service.    Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns.   On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations.  Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.    If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at [redacted] or [redacted]@dominionnational.com .   Sincerely,   Carey W[redacted] Manager of Grievances and Appeals   We Work For Your Benefit

Dear [redacted]:   Thank you for your inquiry received on 9/06/2016.On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his/her concerns; consumer feedback is essential for maintaining and improving the quality of...

our service.    Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his/her concerns.   On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his/her expectations.Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.    If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominionnational.com .   Sincerely,   Carey W[redacted] Manager of Grievances and Appeals   We Work For Your Benefit

Dear [redacted]:   Thank you for your inquiry received on [redacted].  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality...

of our service.    Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns.   On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations.  Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.    If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or [redacted]@dominionnational.com .   Sincerely,   Carey W[redacted] Manager of Grievances and Appeals   We Work For Your Benefit

The complaint for [redacted] was settled in her favor on 12/16/2016. We spoke to the member again on 2/22/2017. To our knowledge, the consumer has no further outstanding concerns/issues and there is no additional activity on her account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to if Dominion follows up with research and information as to why my password was reset multiple times in a day without my knowledge . 
Regards,
[redacted]

The Revdex.com
1411 K. St., NW, 10th Floor
Washington, DC 20005
Re: ID# [redacted]

Dear [redacted]:
Thank you for your inquiry received on 2/11/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the...

opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted] Manager of Grievances and Appeals
We Work For Your Benefit

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a letter in yesterday's mail stating that the account has been corrected to reflect an effective date of 1/2/2016. Hopefully the issue will not recur with next year's renewal.
Regards,
[redacted]

Hello:I have attached three files:Dental Bill: Shows the $210 out-of-pocket expense that I paid on the day of the appointmentDental Receipt: Shows the total $336 bill for the dental appointment.  The dental office is trying to get Dominion Dental to pay their share, but so far they have not...

paid anything.  As such, I will have to pay the entire bill.Dental Insurance:  Shows the letter from Dominion Dental, which states that my coverage starts on 3/1/2016.  I should have had coverage since 1/1/2016, or at least 2/1/2016.I can provide other documents or information as needed.  My daughter helps me compose letters, but this is [redacted]. Sincerely,[redacted]

Dear Ms. [redacted]:   Thank you for your inquiry received on 8/08/2106.  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality...

of our service.    Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns.   On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations.  Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.    If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted]   Sincerely,       Carey W[redacted] Manager of Grievances and Appeals   We Work For Your Benefit

Tel Thank you for your inquiry received on 3/06/2017.  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service. ...

 Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns. On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations.  Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.   If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or [redacted]@dominionnational.com . Sincerely, Carey W[redacted]Senior Manager of Quality and Appeals We Work For Your Benefit  l us why here...

I have not received a response.  I spoke with someone at dominion in December.  They reviewed the issue confirmed I made the deductible with the des and said he had to request a new process number.  He was going to call me back the next day and provide a letter to the status of the issue.  None of this has been done.  The only way I got a call from them was because advised Kaiser that provides this dental insurance with their health insurance contacted them based on my issue.  I wanted to switch since wanted nothing to do with dominion.  He called about 12/20th, which Kaiser told me it would be a Ms. Edwards, but was not.  He said the dr was with them and confirmed the deductible was paid and may get processed next Tuesday.  However, nothing was ever sent to me and have no idea the status.  I can't use their web page since does not allow me to sign in, there is a constant loop, signing in and then back to sign in screen.  When I call no one can explain my account and have not received a manager call back.

All I ask is for the bill to mailed out after its printed not 2 weeks later. Once the bill is generated it should be mailed with 24 hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:   Thank you for your inquiry received on 08/09/2016.  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the...

quality of our service.    Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns within the next 10 business days.   If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted]@dominionnational.com .   Sincerely,     Carey W[redacted] Manager of Grievances and Appeals   We Work For Your Benefit

The Revdex.com 1411 K. St., NW, 10th Floor Washington, DC 20005   Re:          ID# [redacted]                 Dear [redacted]:   Thank you for your inquiry...

received on 7/14/2016.  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service.    Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns.   On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations.  Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.    If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominionnational.com .   Sincerely,   Carey W[redacted] Manager of Grievances and Appeals   We Work For Your Benefit

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]That is not even how the conversation went at all. I requested something in writing to show to my bank. Which I have not received. The response is total fantasy and not the conversation we had at all. In addition, the person who contacted me knew absolutely NOTHING about my account. I completely reject this so called "resolution". omplaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I would like to provide additional information regarding Ms. [redacted]’s complaint, as it appears that she remains dissatisfied. According to Ms. [redacted]’s initial complaint, she expressed concerns with a lack of follow-up to her request to terminate her dental plan benefits and requested a call back from a Supervisor. As a result of Ms. [redacted]’s complaint, I reached out her directly on 7/07/2016. I confirmed that her policy was terminated effective 7/01/2016 and I apologized for her dissatisfaction. At that time it was determined that no refund of premium was due as the last payment received was on 5/23/2016 for May and June premium dues. While there was no record of a request to terminate coverage prior to July, as a gesture of goodwill and in the interest of resolving this complaint expeditiously, Dominion issued a refund to the member in August totaling $104.42. This refund amount reflects total premiums payments received from the member in 2016. While we are unable to  take back Ms. [redacted]’s poor experience from earlier this year, we have made every effort to make it right with the consumer. If you have any questions, please don’t hesitate to contact me. Best,Carey Carey W[redacted]Manager of Grievances and AppealsDominion National

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Your help has been invaluable. Thank you so much.
Regards,
[redacted]

Dear
[redacted]:
Thank
you for your inquiry (ID# [redacted]) received on 9/21/2015. On behalf of
Dominion Dental Services, Inc., we thank you for your interest with our
Member’s complaint and giving us the opportunity to address her concerns;
Member feedback is essential for maintaining and...

improving the quality of our
service.
Our
Financial Services Department has researched the Member’s complaint and will reach out to the Member directly to resolve her concerns.
We
regret the Member’s dissatisfaction. Providing excellent customer service is one of our most important
values, and our goal is to always extend quality service to our members.
If
we can be of further assistance, or if you have any questions regarding this
matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com
.
Sincerely,
 
Carey
W[redacted]Manager of Grievances and Appeals
We
Work For Your Benefit