Initial Business Response / [redacted] (1000, 8, 2015/06/05) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@fancydoors.com Have received your complaint today Sorry for the delay , I did not receive the first notice I will endeavor to rectify this matter ASAP Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complain is not resolved yetWe just met with [redacted] and he promised to pick up the doors tomorrowWhen the complain is resolved we will inform Revdex.com Regards, [redacted] Final Business Response / [redacted] (4000, 13, 2015/06/30) */ Please be advised that this matter for this case # XXXXXXX , has been resolved to the customers satisfaction I personally took care of this situation
Initial Business Response /* (1000, 8, 2014/11/20) */
Nov th /
Revdex.com of Central and Northern Alberta XXXXX-XXX Ave
Edmonton, AB
T5P OL
Re Case # *** *** ***
My apologies for not responding to this matter soonerIn our process of moving to the new
location, your complaint was misfiled
We have read and discussed this situation with our staff and management here at Fancy Doors and MouldingWe would first like to apologize to *** for the poor customer service she received with us at the time of these incidents
*** This matter has been reviewed and again we apologize for the inconvenience that you had to go through when you picked your door up
*** I could only investigate this matter to a pointI'm not too sure what happened with the order, but it is still no reason for the inconvenience, and poor customer service you have received
Once again we apologize for any errors, or any poor treatment that *** may have received
If you have any further questions or concerns, please do not hesitate to contact *** who can assist you with this matter
Sincerely,
*** ***
President /Owner
Fancy Doors & Mouldings
Initial Consumer Rebuttal /* (3000, 10, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr***,
***
Thank you for the delayed apology but this doesn't compensate for the door I now have
The existing hinges do not line up with the tooled spots from the previous hingesIt is an eyesore in three places as a result and I will have to pay someone extra to fill in the recesses to make it look passable
Also, the hole for the doorknob doesn't match up either and I will have to have a new latch made into the existing door jamb, leaving another unsightly holeFor what should have been a simple procedure has turned into a costly patch job
***
Initial Business Response /* (1000, 5, 2015/02/04) */
Contact Name and Title: *** C / Collections
Contact Phone: XXXXXXXXXXext
Contact Email: ***@fancydoors.com
I have contacted *** in regards to the conversation that supposedly happened No such conversation has taken place
in regards to this matter Mr***'s account was sitting at $according to the paperwork on file A total of $was given in Credit for items returned According to the paperwork that I have on file , that leaves an outstanding balance of , which was charged to his C/C If Mr *** can prove in writing that an agreement was given between himself and *** , we will fix his Balance ***
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Friday, Jan 30, around 5:pm MST, the telephone conversation with *** clearly ended with authorization to charge my credit card an amount equaling $ onlyHowever, the actual amount charged to my credit card is more than amount I authorized ***
Final Business Response /* (4000, 9, 2015/02/12) */
As per our earlier response to this matter , we had an outstanding invoice for Mr *** *** for the amount of We did charge his C/C the full amount of the invoice My earlier request to Mr*** *** to provide in writing that an mutual agreement between himself and *** had been done , was still not provided As stated before , we will re- adjust the balance when we receive the paperwork as requested ***
Initial Business Response /* (1000, 9, 2015/12/01) */
After discussion with customer and offering alternative solution to the customer they decided not to go with the alternatives and we agreed to her request to a refund once the door is returned
At this point I've left her voicemail
and waiting for her to advise when that will be
Let me know if you have any further questions
Initial Business Response /* (1000, 6, 2015/10/27) */
[redacted],
In order for us to credit your card back we have to see the condition of our material. If the items are presentable for resale we will credit you back the entire amount. That is why we would like to pickup our material first....
We can have our drivers meet you before we pickup the material so you know what is returnable and what is not, this will resolve any conflict after the fact.
I hope you understand and can compromise with us.
Thanks
Soni
Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fancydoors.com
Have received your complaint today . Sorry for the delay , I did not receive the first notice . I will endeavor to rectify...
this matter ASAP .
Initial Consumer Rebuttal /* (3000, 10, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complain is not resolved yet. We just met with [redacted] and he promised to pick up the doors tomorrow. When the complain is resolved we will inform Revdex.com.
Regards,
[redacted]
Final Business Response /* (4000, 13, 2015/06/30) */
Please be advised that this matter for this case # XXXXXXX , has been resolved to the customers satisfaction . I personally took care of this situation .
Initial Business Response / [redacted] (1000, 8, 2015/06/05) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@fancydoors.com Have received your complaint today Sorry for the delay , I did not receive the first notice I will endeavor to rectify this matter ASAP Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complain is not resolved yetWe just met with [redacted] and he promised to pick up the doors tomorrowWhen the complain is resolved we will inform Revdex.com Regards, [redacted] Final Business Response / [redacted] (4000, 13, 2015/06/30) */ Please be advised that this matter for this case # XXXXXXX , has been resolved to the customers satisfaction I personally took care of this situation
Initial Business Response /* (1000, 8, 2014/11/20) */
Nov th /
Revdex.com of Central and Northern Alberta XXXXX-XXX Ave
Edmonton, AB
T5P OL
Re Case # *** *** ***
My apologies for not responding to this matter soonerIn our process of moving to the new
location, your complaint was misfiled
We have read and discussed this situation with our staff and management here at Fancy Doors and MouldingWe would first like to apologize to *** for the poor customer service she received with us at the time of these incidents
*** This matter has been reviewed and again we apologize for the inconvenience that you had to go through when you picked your door up
*** I could only investigate this matter to a pointI'm not too sure what happened with the order, but it is still no reason for the inconvenience, and poor customer service you have received
Once again we apologize for any errors, or any poor treatment that *** may have received
If you have any further questions or concerns, please do not hesitate to contact *** who can assist you with this matter
Sincerely,
*** ***
President /Owner
Fancy Doors & Mouldings
Initial Consumer Rebuttal /* (3000, 10, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr***,
***
Thank you for the delayed apology but this doesn't compensate for the door I now have
The existing hinges do not line up with the tooled spots from the previous hingesIt is an eyesore in three places as a result and I will have to pay someone extra to fill in the recesses to make it look passable
Also, the hole for the doorknob doesn't match up either and I will have to have a new latch made into the existing door jamb, leaving another unsightly holeFor what should have been a simple procedure has turned into a costly patch job
***
Initial Business Response /* (1000, 5, 2015/02/04) */
Contact Name and Title: *** C / Collections
Contact Phone: XXXXXXXXXXext
Contact Email: ***@fancydoors.com
I have contacted *** in regards to the conversation that supposedly happened No such conversation has taken place
in regards to this matter Mr***'s account was sitting at $according to the paperwork on file A total of $was given in Credit for items returned According to the paperwork that I have on file , that leaves an outstanding balance of , which was charged to his C/C If Mr *** can prove in writing that an agreement was given between himself and *** , we will fix his Balance ***
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Friday, Jan 30, around 5:pm MST, the telephone conversation with *** clearly ended with authorization to charge my credit card an amount equaling $ onlyHowever, the actual amount charged to my credit card is more than amount I authorized ***
Final Business Response /* (4000, 9, 2015/02/12) */
As per our earlier response to this matter , we had an outstanding invoice for Mr *** *** for the amount of We did charge his C/C the full amount of the invoice My earlier request to Mr*** *** to provide in writing that an mutual agreement between himself and *** had been done , was still not provided As stated before , we will re- adjust the balance when we receive the paperwork as requested ***
Initial Business Response /* (1000, 9, 2015/12/01) */
After discussion with customer and offering alternative solution to the customer they decided not to go with the alternatives and we agreed to her request to a refund once the door is returned
At this point I've left her voicemail
and waiting for her to advise when that will be
Let me know if you have any further questions
Initial Business Response /* (1000, 6, 2015/10/27) */
[redacted],
In order for us to credit your card back we have to see the condition of our material. If the items are presentable for resale we will credit you back the entire amount. That is why we would like to pickup our material first....
We can have our drivers meet you before we pickup the material so you know what is returnable and what is not, this will resolve any conflict after the fact.
I hope you understand and can compromise with us.
Thanks
Soni
Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fancydoors.com
Have received your complaint today . Sorry for the delay , I did not receive the first notice . I will endeavor to rectify...
this matter ASAP .
Initial Consumer Rebuttal /* (3000, 10, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complain is not resolved yet. We just met with [redacted] and he promised to pick up the doors tomorrow. When the complain is resolved we will inform Revdex.com.
Regards,
[redacted]
Final Business Response /* (4000, 13, 2015/06/30) */
Please be advised that this matter for this case # XXXXXXX , has been resolved to the customers satisfaction . I personally took care of this situation .