Evolution Custom Motorcycles Inc.

This is our side of the story:

The customer, [redacted], came to our shop looking for a cheap tire. He didn't care what brand it was and that it needed to be a specific size and cheap.

We showed him the tire that he purchased. This tire had been previously mounted and taken...

off another wheel because it was the wrong tire for the motorcycle it was going on. Since it had been mounted, it could not be sold as a new tire. All this was explained to the customer.

Retail price for that tire is $239.00 and we sold it to him for $50.00, as is, with no warranty. He purchased the tire and then took it to another shop to be mounted.

He had the tire for  6 weeks and then decides he doesn't want it anymore and that the tire was old and dry rotted. He asked for his money back. It was once again explained to him the tire was sold, as is, for a very low price. We declined to refund his money, but offered to credit the $50.00 toward a new tire that would match the front tire on his bike. A new tire that is correct for the bike is

$177.00 which includes mounting and balancing.

He claims that he can buy the tire from [redacted] (a motorcycle parts supplier) for $91.98 with free shipping. The [redacted] website states that that brand of tire has a price starting at $91.98. However, the tire the customer needs is priced at $176.98, which is similar to what we quoted him. He would also have to have the tire mounted and balanced at additional cost.

So in conclusion, we feel our offer was more than fair and he would be better off financially to have ordered another tire through us and get his $50.00 credit back.

Please note that he was the one that selected the tire without any consultation with anyone at our shop that could have directed him to the proper tire for his motorcycle. I think he had the impression that a tire is just a tire, one size fits all.

[redacted], General Manager