Everlast Home Energy Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr [redacted] ,We appologize for any inconvenience we have caused, and have ordered and replaced your screens as you requested.Thank you,***

I am very sorry to hear that you were called and you are on the do not call listEvery thirty days we update our call list with the national do not call list and we never call the numbers found on the national do not call registryOccasionally one slips through the cracks as was probably the case with your numberI have just checked and your number is in our do not call list so you will not be receiving any more phone callsThank you, ***

I contracted with Everlast Home Energy Solutions to apply texture coat to the exterior of my homeThe first thing I noticed was the lack of job site supervisionThe workers were confused about what they were supposed to doThe job required that they remove rock that was on the lower half of my houseThey had no clue? I had to make several phones to get that straightThe project foreman was never on site during the whole project I fortunately took days off work to keep and eye on the project otherwise it would have been a disasterWell actually it was a disasterI had fascia boards that had dry rot and they were to remove the dry rot and use epoxy to fill in were the dry rot was removedThey used window and door chalk insteadwhat a mess that wasThey attempted to cover up some issues with some dry rot on the trim boards on my wood siding by piling dirt against itWhen it came to the painting the texture coat on they were not very thorough and did not check their workI was constantly walking around showing them all the touch up that needed to be doneAlso the job was suppose to take a week it took almost weeks to completeIt also required call backs to fix their messes I would definitely not recommend them unless you want the constant job of holding their feet to the fire to get it done

Dear [redacted] ,I'm sorry that we contacted you after you were no longer interested in what we have to offerI see that our company Everlast Home Energy Solutions, back in 2012, was allowed into your home to demonstrate a heating and air systemSince this occured we generally make follow up callsI appoloigize if any of these calls did not go the way you had envisioned I have now added your number to our do not call list so you will no longer be receiving any more calls.Thank you, [redacted] Client Services

Dear [redacted] ,On behalf of Everlast Home Energy Solutions, I would like to apologize for any calls you received while on the do not call listWe do our best to not call people on the list but occasionally one slips through the cracks As a manager, I have just double checked and made sure you no longer receive calls from us.Thank you,***

Mr ***,I listened to the recordings of the calls between Everlast Home Energy Solutions and yourselfSeveral of the claims made on your statement do not seem correct based on your phone recordingsHowever, I do want to appologize if you feel that our phone Marketers were rude to you in any wayTo combat this, I have removed your number from all of our call lists, so you will not be receiving any more callsAt Everlast we pride ourselves on respecting the national and our company DO NOT CALL LIST (which you are as of now on) to the best of our ability Also, as for Everlast's actual work, we almost have no complaints on our completed work and we strive hard to keep it this wayThank you,***

Hi [redacted] ,We do not use blocked phone numbers Please check the settings on your end.Thank you,***

Hi [redacted] , On behalf of Everlast Home Energy Solutions, I would like to apologize for any inconvenience that we have caused you Our Marketers do go through an extensive training program but occasionally they need extra training such as in this caseRegarding unlisted phone numbers, we do legally purchase all of our caller id numbers from a vendor and do stick to the letter of the FCC regulationsAlso our lists are scrubbed with the national do not call registry minimum every days as required by lawI checked and your phone number is on our do not call list so you will not be receiving any more calls from us as was promised by the manager you spoke withThank you, [redacted]

Hi ***, I do apologize, that you have received multiple calls from us We at Everlast, try our very best to keep people who do not wish to be called off of our lists but occasionally some numbers slip through Rest assured that I have removed your phone number from our database and will not be called anymoreThank you, [redacted] Manager

We at Everlast Home Energy Solutions, do abide by the National Do Not Call Center's rules and regulationsOccasionally a phone number does slip through our extensive process of comparing Do Not Call numbers with our existing phone databaseWe remove numbers that are on the Do Not Call list from our database once every days as required by lawIn this particular instance, I have double checked and the two phone numbers listed on this complaint are now removed from our database and will be flagged so we will not call them in the future Everlast Home Energy Solutions provides quality products and our installations are always flawless We strive to continue this trend and we are always making sure that we follow the Do Not Call list procedures Thank you, [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While the company did come out and provide me replacement screens, they repeatedly neglected contacting me and a tempting to resolve my dissatisfactionI will be fixing a screen myself because one of the screens brought was the wrong size and would not fit.I would like Everlast to withdraw their benefit offer in their window products of "free lifetime repair or replacement of their screens." Theyade it extremely difficult to fulfill this promise and did not even try to make amends to keep a customer satisfiedI will not recommend this company to any friends or family Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While the company did come out and provide me replacement screens, they repeatedly neglected contacting me and a tempting to resolve my dissatisfactionI will be fixing a screen myself because one of the screens brought was the wrong size and would not fit.I would like Everlast to withdraw their benefit offer in their window products of "free lifetime repair or replacement of their screens." Theyade it extremely difficult to fulfill this promise and did not even try to make amends to keep a customer satisfiedI will not recommend this company to any friends or family Regards, [redacted]

Hi [redacted] ,On behalf of Everlast Home Energy Solutions, I would like to apologize for any inconvenience that we have caused you Our Marketers do go through an extensive training program but occasionally they need extra training such as in this caseRegarding unlisted phone numbers, we do legally purchase all of our caller id numbers from a vendor and do stick to the letter of the FCC regulationsAlso our lists are scrubbed with the national do not call registry minimum every days as required by lawI checked and your phone number is on our do not call list so you will not be receiving any more calls from us as was promised by the manager you spoke with.Thank you, [redacted]

Dear Ms [redacted] , It was a pleasure speaking to you on the phone today, and am happy to put a summary of our conversation in writingAfter speaking to you, we have come to an understanding that Everlast Home Energy Solutions was vague and unclear in this instance of how costs of the project were derivedIn actuality the Salesperson came derived a price of $28,which Ms [redacted] feels is high, and gave Ms [redacted] $5,incentive discounts to bring the total down to $22,We then proceeded to incorrectly issue a check to Ms [redacted] for $5,which meant we had incorrectly given a large discount twiceEverlast Home Energy Solutions and Ms [redacted] both agree that Everlast Home Energy Solutions could have been more clear and made the whole process much easier to understand for Ms [redacted] and for that we are going the extra mile for Ms [redacted] by having crews come out extra times to make sure her house is 100% to her likingThis includes fixing a couple sprinklers, replacing gutters and checking roof tilesMs [redacted] has said we did a great job with the [redacted] on the house and for that she commended usAgain we would like to apologize to Ms [redacted] for any trouble but we know she will be 100% satisfied after our final crew comes out this weekendThank you, [redacted] Customer Service

Hi [redacted] , I apologize that you have received calls after being asked to be put on our company do not call list Occasionally this happens I have put the phone number with the area code on our company do not call list and you should no longer receive any callsThank you, [redacted] Everlast Home Energy Solutions

Dear Revdex.com,After a number of attempts to get a response from Everlast, a friend who works for Social Services said she would advocate for us. She was able to get through and they made offers:1. Replace the defective coil and add new refrigerant at no cost to us
Install a new unit at a cost of $3,000Since we do not want to have any dealings with this company in the future, we have accepted the first offer. However, except for weeks in July, we have had a non-functioning air conditioner for at least months, and until our friend began advocating on our behalf, we've had nothing but difficulty in getting any kind of response from Everlast. So, we would also like to have a refund of the $we paid for the refrigerant in June. We feel this is a reasonable request since the service person added the refrigerant without checking thoroughly and detecting the leak in the coil.Sincerely,*** ***

This company continues to call and harass me dailyI would like for their sales department to STOP calling, it's that simpleI have spoken to them several times and yet they continue callingPlease reach out to them and have them stop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business only addressed my concerns with being placed on a Do Not Call List, and not the fact that I was called from an unlisted (or blocked) number- I had no way of knowing who was calling me, which is NOT standard procedure for telemarketers, regardless of their level of training.
Regards,
*** ***

Mr***,
We appologize for any inconvenience we have caused, and have ordered and replaced your screens as you requestedThank you,
***