Enterprise Rent-A-Car Company-Midwest

On 1/3/2020 I rented a car from Enterprise in Jacksonville, IL. On 1/8/2020 I purchased a new vehicle and no longer needed the rental. Before leaving the dealership, I phoned Enterprise in Jacksonville and spoke to an employee by the name of Reid, because Kelly the manger was not available. I explained to him that I would be leaving the vehicle there to be picked up as I no longer required the rental car. At no time did he voice any issues with this. On Friday 1/10/2020 I received a voicemail from the Jacksonville office asking who I left the keys with at the dealership. I returned the call and notified them that the keys were left with the salesman. The rental car remained at the dealership in their parking lot until Monday 1/13/2020. This same day I received an email from the Alton IL Enterprise location (who picked up the car) that there were damages to the car. The damages were labeled as Hood : Ding and Roof : Ding. At no time did I witness any damages while in possession of the rental. I phoned the Alton office and requested pictures of the damage and was told that the car had already been moved to an auto body shop. On 1/14/2020 I phoned the Jacksonville IL office and spoke with Kelly. I asked him about these damages and he informed me that the Alton office must have found damages when they picked the car up. I proceeded to explain to him that these "damages" could have happened while the car was left at the dealership for four days. His answer when asked why the car was left at the dealership for four days was that it was Reid's 3rd day on the job and that their must have been a communication error. Since he could not help me he referred me to the Damage Recovery Unit. I emailed them regarding these issues on 1/14/2020. I did not receive an email in return. On 2/4/2020 I emailed the Damage Recovery Unit once more. When I phoned their office I reached a machine stating they were out of the office. On 2/21/2020, they emailed me and notified me that I would be held responsible for the repairs of the rental. These repairs are a total of 325.00. I do not feel that I am responsible for these chargers. I have never seen any evidence of damage. And if the damage was simply two "dings" I do not see how they can cost 325.00 to be fixed. Something as minute as a "ding" could have easily gone unnoticed during inspection at the Jacksonville office. Furthermore, these damages could have happened while the rental sat in the dealership parking lot for four days. There is absolutely no proof whatsoever that these damages happened while I possessed the rental. Furthermore, I have not been reimbursed for the total down payment nor the reimbursement for returning the car two days earlier than planned. To date I have received a total of 177.90 back from Enterprise.

We rented a car for our use while our personal car was being repaired. We rented it from the Enterprise location located at 46th and O street in Lincoln, NE. We were not informed that additional insurance was added on. We weren't given an option to opt out. Our own personal car insurance covers us in any car we rent or drive. They charged us $182.00 for this additional insurance that we didn't need nor were we informed about until our Visa card was charged.

A sales agents assured me that I would not be charged rental fees for Christmas Eve and Christmas Day. The company did not honor this promise.
On 12/23/19 I rented a car from the Urbandale location of Enterprise Rent-a-Car. I left very early on Christmas Eve to be with my father who was having multiple surgeries at Mayo Clinic Hospital in Rochester MN. I called the Rochester location of Enterprise Rent-a-Car and explained to them that I might not be able to get the car back as planned that day as I didn't what was going on with my father's care and the Rochester location's Christmas Eve closing time. The man I spoke to was Joshua; he agreed that under the circumstances that I would not be charged rental fees for Christmas Eve or Christmas Day. I also ensured that if I needed to keep the car beyond Christmas Day for some reason, the originally agreed upon charges would just resume as normal. I made sure to ask him whether I could call him if there were any problems on my bill at the end and he said I could call him to take care of any issues. I also asked him if there was anything else I needed to do, and he said no.
When I returned the car and got the bill, I was charged for both Christmas Eve and Christmas Day. I called and asked for Joshua several times. I called and asked to talk to managers; I may have spoken with one manager. I believe I spoke with one woman from accounting. I made many many phone calls and the last phone calls I made to both branches, Rochester and Urbandale I was ASSURED that a manager would call me the next day. No one did. I want to be reimbursed for these wrongful two days of rental charges and the stress and hassle of making a staggering number of calls, getting nowhere, and ultimately having to make this complaint.

I was informed of damage to a vehicle rented 2 weeks after it had been returned. After a number of follow up calls to the Damage Claim unit to get resolution on this matter (because I wasn't aware of any previous damage and I did not create new damage while the truck was in my possession), per a letter received (dated 1/10/2020) due to one of the mentioned calls above, I was asked for an additional 2 weeks to let them complete their assessment of the claim. I hadn't heard back from them by 1/28/2020 so I called them. I was given a phone number supposedly that would ring the LNK airport (from where the vehicle was rented), but was diverted back to a call center. The lady I spoke with noted my request to be contacted by the Branch Manager at LNK and said that she emailed them that request. I still have not gotten any call from anyone. All the while this vehicle is still out on the road probably? I was handed the keys when I picked it up, along with some paperwork. Nobody escorted me out to the vehicle to inspect it, nor was I asked or informed to do it myself. I drove the truck from the parking ramp to a McDonalds near the airport to load my kids and ALL other cargo in the cab. I drove straight to my destination where a 3 stall driveway was all mine. I took several pictures once I got to that location. It was evening, but I did notice a scuff on the front passenger *** (noted in a picture). When the vehicle was returned, it was parked with a parking space empty on each side. This damage claim is bogus. Seems funny that I never get the additional insurance (because I have full coverage), but I got it this time, and what do you know....a claim on a few light scratches that were there before I rented the truck. I mentioned to the agent that I noticed the scuff when I returned the keys. He looked me in the eyes, waived a hand at me and said I was fine!
Product_Or_Service: Rental Vehicle

I have rented vehicle on monthly basis with Enterprise in West Des Moines, IA starting 2018 Mid-March until September 2018 and during one of the renewal I renewed the vehicle at Omaha, NE. I got a speeding ticket that was caught on camera in Des Moines and the respective ticket was paid off directly with Des Moines violation website (https://viewcitation.com/) and respective receipts/proofs that contain the payments and withdraws from designated bank towards payment of the citation have been uploaded to enterprise website (https://www.enterprise.com/en/help/proof-of-payment-appeal.html) and received confirmation of emails as well. Even after paying all the balances Enterprise still asking that I need to pay them (which I already paid with CreditCard) and put me in DO NOT RENTER list.
Product_Or_Service: Car Rental

While returning the vehicle we rented, we accidentally left our cell phone on the console. Shortly after realizing this, (after returning the keys) we contacted the sales person and were told we would have to file for the lost item online to have it returned to us. We filled out the form online, while unable to get someone to simply go outside or have allowed us to go back to it. The online list and form was and is a complete waste of your time, we have yet to hear back from anyone as to why we could not simply return to the vehicle to retrieve the phone. Ridiculous!!
Product_Or_Service: rental van

I rented a car from National Car Rental in Cedar Rapids, IA on September 6th 2019 and returned it the following day the 7th at the airport in Madison, WI. A month or two later National contacted me that I was being charged for damages to the vehicle which I do not believe I am responsible for. The vehicle had yellow paint marks all over the front end and supposedly a busted headlight, and for this they are charging me $1,600 and some change. I was with three other people when I turned in the vehicle, a new white Dodge Ram truck, and none of us noticed these yellow marks. National did not do any sort of a walk around with me when I picked up or when I returned the vehicle. They said I could "dispute" the claim which I did and they came back and told me that the "dispute" was ineffective and that I would still be responsible for the $1,600. I asked what method they used to prove that I was responsible and they would only tell me that it was in the seven page document that they emailed to me. There is nothing in that document explaining how they are proving it was me. What is in that document though are three pictures of the damages that are timestamped as being taken on September 10th at around 3:45 pm, three full days after I turned it in. I believe that the damages occurred after I turned in the vehicle, probably in the parking lot either from another vehicle or an employee of National. I feel that I am being unfairly charged for damages that I did not cause.Product_Or_Service: car rental

I returned my rental car early AM on Dec 12th. Ticket counter closed, I locked car and put key in deposit box. Returning to FL I realized I left a purple gift bag in backseat with three pricey items. Bloomington IL Airport location has not answered any of my communications. Enterprise corporate customer service has responded with almost idental "we will look into" responses. The first person to get into my rental had to be an Enterprise employee. I believe they stole my items. I have the receipt. I want my items or financial compensation After a week of trying to get my items back I also believe Enterprise itself should offer compensation.

I picked up a rental car, paid for by Pekin Insurance, on 10/21, returned on 10/25. My car was sideswiped and that person's ins., Pekin Ins., paid for the rental. When I picked up the vehicle, they demanded a credit card to put a $50 hold on my account. I was assured this would come off upon return of vehicle. I called Enterprise on 10/25 when my car repairs were complete and asked if they wanted the car returned to their location or left at Gerber Collision. They told me leave it at Gerber. I asked Enterprise to make sure the $50 hold on my credit card was being taken off, and I was told yes it would. Then upon checking my card's statement, they charged my $69.95. This was not anything I agreed to, nor did I want any add'l insurance on the rental other than what Pekin Ins. was paying for. When I called Enterprise today about this charge, the woman played dumb and didn't know anything about it. And unfortunately the manager was not in (apparently taking a 2pm lunch.'??). This is an unauthorized charge on their part. And I told the woman on the phone I wanted it reimbursed, she then said it would take 5 days to do that. '??'?? To which I said, they had no problem charging me AFTER I RETURNED THE VEHICLE and DID NOT AUTHORIZE THE CHARGE TO BEING WITH. Now I am supposed to wait 5+ days for a reimbursement to my credit card. This company is operated by thieves. I want the amount of $69.95 reimbursed asap. I would NEVER recommend anyone doing business with Enterprise Car Rental

I rented a Silverado on September 13 and I returned this vehicle on September 15, Sunday after hour. But today, on September 25, I got their receipt. It said I rented this car from 13-25 and they charged me extra 600 dollars. I contacted branch and the representative was very rude. She told me she just found the in the dropbox on 25th and then she charged me extra 600$. Since I returned this vehicle on Sunday, I didn't have any documentation to prove that I returned this vehicle on 15th. Last week I went to enterprise for lost and found I noticed the Sliverado I rented was gone at that time. So I'm sure somebody else rented the same car but enterprise charged me for his rental. This is a big mistake because they should always check dropbox and make sure we return vehicle on time. And also they should be very careful about rental contract. It's really ridiculous that I need to pay for other people's rental vehicle.
Product_Or_Service: Car rental
Order_Number: 71YWNC

Rented a car and returned it after hours. I was overcharged on my credit car and the company alleges I did not refuel the vehicle
Product_Or_Service: Rent A Car
Order_Number: ***
Account_Number: XXXXXXXXXX

I don't know Enterprise as company that sponsors terrible management, evidence fabrication, harassment this is why I am bringing my case here. April 2019, I rented a car From the Decatur location. I must say for all the years I rented cars from Enterprise I never had to deal with a manager as rude as Sara (the manager at the Decatur, Illinois branch). after surviving a difficult exchange with her after she insisted on putting me in a car that happen to be very smelly or a family car meanwhile I booked days early an economy car, I finally got to go on my trip in another car. the car was brought back. cleared inspection, everything great right (even got paperwork to prove it). next day I got a call from an agent asking about how my last car rental experience was; to the agent I explained my not so pleasant exchange with the branch manager few days early, the agent then insisted on waiving a fee on my bill to make up for that, which I was actually reluctant to accept because that wasn't what I sought when I shared my experience, but I ended up giving in. mind you I have rented cars from Enterprise for at least 9 yrs now, yet NEVER voiced any issue whatsoever with any member of the enterprise team.anyway, a little while later (one hour) I get a call from the branch Manager of that particular location. I instinctively figured she was looking to get back at me, but I was not worried.indeed she was, the reason for the stated was to inform me that there was a crack on ONE (1) tab in the grill inside the bumper they did not see until now that I had to be responsible for, I shook my head in disbelief, because I could immediately see the intention behind her talk. I decided to leave work and drive straight to the location so she can show me what she was talking about. Mind you I have A BUNCH of pictures of the car before I drove it off the lot (which I purposefully showed before walking out to the car). After scrambling to locate the supposed cracked tab I am responsible for, she was finally able to point in the direction of a barely visible crack INSIDE the grill of the front bumper. AS TINY as that crack was, my reaction was alright ok now let's go back to the pictures I took the day I picked the car up. I pulled up a picture of the front of car, Zoomed all the way to that spot, sure enough the crack was there, proving it was already there when I got the car. She would not let go of the BS instead, in a speech mixed with foul languages she insisted she will pursue. I said ok. very upset with the situation, this time I took upon myself to contact Enterprise and share details of the situation. both on the phone and on social media, I was told a branch manager would call me to inquire about the issue. NO CALLS as now. dead silence. Nearly two months after. I receive a letter in the email (June 2019), claiming that Enterprise is moving forward with the claim. another email today, with pictures of what they present as the damages to the car; I COULD NOT BELIEVE MY EYES!!... THEY or BRANCH MANAGER (SARA, I believe is her name) WENT AS FAR AS SMASHING THE FRONT BUMPER OF THEIR OWN CAR, SCRATCHING THE HOOD OF THE CAR in a desperate effort to have a case. I have videos, image proof, witness of the shape before and after it was dropped off, on top of that I request that videos of that Enterprise location get pulled, also the enterprise employee that cleaned the car after I brought it back (I have a picture of him, but not his name) gets called in to give a statement. What is unfortunate is that Enterprise upper management is probably not aware of this but they should know some bad tomatoes are in ranks. We have a big book already filled with all the complaints from co-workers that had to deal with that particular branch manager dating only a few months. I can't wait to see how this plays out.9 yrs now that I have developed what I thought was good relations with Enterprise, however this incident makes me question what values are now being pro

Being my second time doing business at this location and another horrendous experience. On November 7 2018 I reserved a large size SUV,Expedition or similar,to be picked up on November 19,2018. On November 17th,2018 I received a call from the neighboring store in Galesberg Illinois informing me that the Chevy Tahoe that had previously been assigned for me to pick up had been in an accident. I was then told that no other large vehicles comparable to the one I reserved were available as they all are high in demand for the holiday. I explained that this is unacceptable and that I couldn't comfortably fit my large family into anything other than what I had reserved. I was offered several smaller vehicles and treated as though I should just take what I can get at this point. I asked the agent how he determined who to call and downgrade in situations like this because I know all of the vehicles of this size haven't been picked up already as most people are traveling for the holiday starting on Monday. He said its based on how flexible the clients are,which I am not flexible. He then told me that worst case scenario, if they cant find me another comparable large suv by Monday, Id be offered something smaller. This is last minute and the second occasion something like this has happened to me using this location, the first occasion being in July 2018. They don't prepare for potential issues with vehicles and leave customers in a bind scrambling at the last minute or forcing customers into smaller vehicles they had no intention of renting in the first place. Its starting to sound like a scam,the large sized suvs are still posted on the site as available for rent when I've been told there aren't anymore available. Why are they still posted as available? Maybe to lure other unsuspecting customers into reserving and then contacting them at the last minute informing them the vehicle isn't available but offer another one in its stead. This needs looking into.

I was charged $57.94 for an extension of the Collision Damage Waiver that I did not agree to.
On September 20,2018 I was placed into a rental car through Geico due to an accident I was in. I was provided the option to get the Collision Damage Waiver which I did agree to from 9/20/18 to 9/26/18. The total amount charged including the deposit was $175.93. On 9/26/18 I was informed by Geico that my car was not finished and the new date for pick up was 10/2/18. I was not informed that this extension would include the Collision Damage Waiver without my consent since the original contract was from 9/20/18 to 9/26/18. I received a letter in the mail from Enterprise Rent-A-Car that I owed $57.94. I didn't understand why I was being charged so I called. The representative I spoke with was very rude and unprofessional. I asked what the $57.94 was for and she told me it was due to the vehicle was extended. I asked why I wasn't notified that I would be charged extra and that no one informed me of this. She stated she didn't understand what I did not understand. She also stated that it was in my contract. The contract I received was emailed to me after I paid the $175.93. I was never informed I would be charged extra if the vehicle was extended. The representative told me that I should have called to cancel the Collision Damage Waiver if I didn't want it after 9/26/18. I informed her I was never told that I was supposed to call and that no one called me to tell me it was extended. I actually contacted Geico to find out when I could pick up my car. The representative from Geico called me back to let me know the new date was 10/2/2018. The representative kept advising this was in my contract and that I will have to pay the $57.94. After the phone call I looked at the contract terms and conditions that was emailed to me. I do not see anywhere in the contract that if the vehicle is extended due to the repair shop had to extend it that I would be charged extra. The rental agreement number on the letter is

Poor quality vehicle/embarrassing condition vehicle was rented to my company/me for business use/travel
A poorly maintained Hyndai was rented to my company for me to travel to Illinois for a business conference from 10/11 to 10/19. Enterprise "picked me up" at my home on 10/11 in the vehicle, unbeknownst to me that would be the vehicle rented to me. The condition was poor but when the driver brought me to the rental office, the agent asked if the vehicle I was picked up in would be ok to rent. I was disappointed, but said ok. She also told me that we did not have to do an "inspection/walk around" because of me renting through a corporate account. So its ok for corporate customers to drive vehicles with known damage? Upon taking possession of the vehicle and picking up my co-workers the next day, while loading luggage into the trunk and backseat I noticed the physical damage, soiled backseats, and the vehicle was a complete embarrassment to drive for an extended business trip. I did not appreciate being asked in front of several other customers when I returned the vehicle what were the issues with the car. I did not want to discuss that at that time. I told the clerk when I returned the vehicle that I was not completely satisfied. When coming back into the office the next morning to retrieve personal belongings I had left, the branch manager said he heard about my experience and talked to me about the details and offered me a "50% off my next personal car rental." I do not rent vehicles hardly ever, unless it is for business purposes so that isn't a good enough remedy, but that was nice of him to offer. I will also be disclosing this poor rental experience to my company.

Rented a one way from normal IL to griffin GA, returning the car on Friday the 20th. They charged me through the 22nd and for fuel that I topped off. Over charging some 300.00, now I have tried to resolve this calling both the normal IL store and the griffin GA store. To no avail, call customer escalation. Again nothing but lies, I have been told the district manager would respond, did not, called Customer service again was told it would be resolved refunded to me in five business days and was not.. This is impossible to straighten any thing out, as I understand it these companies go unregulated. No oversight no protection for the customer. I have been over charged repeatedly, they also left me stranded in Sonora TX over a Thanksgiving holiday. And over charging me for that rental also. There is no mechanism in place to resolve an issue at all all on Def ears.. I need to use rental cars for my employment, it's getting tough though when enterprise keeps taking food off of my familys table.. I rent 40/50 cars a year and this is they treat me, they care about nothing but how much they can steal from there customers.. Over a month of trying to straighten this last one out and as many times prior its not happening.. Enough.. Please I can't afford to quit working and I can't afford to keep being overcharged..
Product_Or_Service: Car rental

Falsifying records and refusal to correct
In Aril 2018 I recanted a car for the above business. Lease was authorized to be extended over the phone. 1 week later my ex sister in law contacts me telling g me the business is trying to reach me. I call them and the business has reported the vehicle stolen. I have received no phone calls from the business. I have a friend bring the vehicle back so they can inspect it and authorize the extension so I do not have to leave work. When my friend arrives they tell her they are not extending the agreement and drive her home. 2 weeks later I receive a bill for towing and storage of the vehicle. I call and they tell me they had to go to my house and tow the vehicle that is why I'm being charged. I explain to this person they never towed the vehicle and it was returned. Dozens of phone conversations later I am turned over for collections of towing and storage fees that they refuse to remove because it is my word against theirs.

I rented a car from enterprise in Iowa City, IA on 3/30/18 and returned it to the Des Moines, IA location on 4/25/18. I returned my vehicle, asked a few questions about an additional discount due to my employer and then I was given a ride home by the guy who was washing cars. The guy who took my rental back never went outside to inspect it and his manager did not either. I was not notified of any damage upon returning this vehicle. I even went back and forth with the Iowa City location for a few days due to some billing issues and no one mentioned the vehicle was damaged and it was not on my return invoice either. On 5/9/18 I received an email from *** Kelley stating I should call her to discuss the damage because the damage recovery unit said I had some questions/concerns about the claim. I called *** the same day and told her I was never notified of any damage to the vehicle and the email I received from her was the first time I had heard about it. I told her I was not comfortable with setting any payment arrangements or taking responsibility for damage on a vehicle that was in their possession for 2 weeks before anyone contacted me about the car being damaged. She said she would reach out to the location and get back to me. On 5/30/18 I received a voicemail from *** stating the team at the store said they spoke with me about the damage so she is choosing to hold me responsible and I will have to pay for it. I called her back and asked if the location had video/audio surveillance because neither person working informed me of the damage when I returned the car and I wanted them to pull the tapes as they never even walked outside the building. She told me the location did not have surveillance and regardless of my dispute and their lack of proof she was choosing to hold me responsible anyway and she was forwarding the claim to the damage team so they can charge my insurance or reach out to me for a payment/payment arrangement.I emailed *** on 6/1/18 including screenshots of my time frame at the location because I remembered I have Google track everywhere I go. I explained to her and provided proof that I only spent a total of 10 minutes at the location from the time I pulled up to the time the guy drove me home. I told her that 10 minutes was not a sufficient amount of time for the associate to help me with everything, pull up my rental, accept my payment, discuss the discounts, me getting my son in and out of his car seat in addition to the few minutes I had to wait prior to being helped. The staff told her they vividly remembered my encounter and me asking quite a few questions and them giving me a ride home. I do not think it was physically possible to claim they did all of these extra activities and also claim to have inspected the vehicle and discussed the damage with me in less than 10 minutes. I asked *** what did the staff say my response was about the damage since they remembered everything so vividly and she told me they did not know. It is ridiculous and utterly disappointing that this location is trying to push the $600 cracked tail light on me 2 weeks after the vehicle was returned. I am not accepting responsibility because I did not damage this car. I think the definitely should have reached out way before they had the car in their possession for 2 weeks if they noticed the damage and thought I caused it.Location:
Product_Or_Service: Rental Car
Order_Number: XXXX-XXXX-XXXX
Account_Number: 1TQ3NC

Dear Revdex.com:

I am writing you to file a complaint against Enterprise for its handling of alleged damages that did not occur while the vehicle was in my possession.

GEICO Insurance placed me in an Enterprise rental vehicle after a GEICO customers rear-ended my personal vehicle. I picked up a red, Toyota Corolla with a Michigan license plate from the Enterprise Branch located in Iowa City, 9 Highway 1 W., Iowa City, Iowa, on Monday, April 16. The attendant and I did a walk-around, but did not look under the front of the vehicle at the time of pick-up. It's worth noting the front of the vehicle was parked closely up against another vehicle in the parking lot ? which I now suspect was intentional based on the allegations I am confronting. We did not make note of any damages.

I had the vehicle for 11 days without issue.

The rental was extended several times, as repairs on my personal vehicle took longer than originally anticipated. I returned the vehicle to the Enterprise Branch located at the Cedar Rapids Airport (CID) on Friday, April 27 as my personal vehicle was anticipated to be finished while my family and I were on vacation. When I returned the vehicle, two attendants were working at the Enterprise desk in the airport, and there was no line. I turned over the keys. They asked how the rental went and if there were any issues. I told them it went well. They said OK and took the keys. Neither employee offered to take me outside and walk around the vehicle or officially 'check it in.? As far as I was concerned we were settled.

We weren't.

I received a voicemail on Wednesday, May 2, five days after returning the car, from *** with Alco Services on behalf of Enterprise, while on our family vacation. In her brief message she stated that I (unbeknownst to me) was involved in an 'accident? with an Enterprise vehicle on April 27 and wanted to know about the accident and if I had opened a claim. *** and I proceeded to play phone tag Wednesday and Thursday.

I was able to get *** on the phone on Friday, May 4. She could not describe to me what the damage was to the vehicle other than 'front end damage.? She continued to ask me repeatedly about the 'accident? if I could think of any incidents that would result in damage and if 'I had filed a claim? I told her I had not been in an accident and I needed more information about the damage, as I didn't know what she was referencing. She did not give me any of the requested information and told me a representative may follow up.

On May 9 I received a letter in the mail from Enterprise explaining that the rental car had experienced damage (no specifics) and again asking for a claim number. I followed up that day and called the number listed on the letter.

I spoke to an Enterprise representative describing the letter I received and I again asked for a description and photos of the damage. The woman told me all that was on file was 'front passenger damage.? I requested photos and a copy of the previous 10 rental contacts. She told me it was against company policy to provide the documents. I pressed and asked if I could speak to someone else. She transferred me to her manager.

I then spoke with her manager *** I again explained the above. I received a very simple description of the damage 'scratches on the front bumper.? She asked if I had 'been hit in a parking lot or scratched a parking block.? I told her no, and I would know if I did that. After repeatedly requesting photos she emailed me a few with no text description to accompany it. I asked for the past 10 rental contracts and was again told it was against company policy as personal information for other customers is recorded on the documents. I told her I just wanted to see if any other drivers had recorded the damage in question and I have missed it in the initial walk through, as while driving the vehicle I had not hit or scraped anything that would cause the unspecific damage described and seen in the photos. She agreed to 'open an investigation? and retrieve the documents. But explained it would be a week or two and that I would need to call back to follow up on their findings. She advised in the mean time I call my insurance provider.

I followed up with *** by email on Tuesday, May 22. She replied that the investigation has been complete and that no prior damages were found and that the company would hold me contractually responsible for the damages. She did not provide any of the requested documents.

On May 23, I responded with a formal denial and notice of dispute.

On Thursday, May 24 just after midnight, Enterprise sent me an invoice for a bill for more than $3,000 dollars (the first time I've seen a figure in a month of trying to retrieve information) and an itemized list of repairs and parts.

I'd like to submit a complaint against Enterprise for its poor inspection practices both on the front and back end of this rental. For its inability to provide proof that this damage happened while the vehicle was in my possession, and for withholding information from me regarding the specific damage and cost, while using tactics attempting to illicit some kind of admission or willingness to pay without disclosing what was actually being sought.

Thank you for your time and consideration of this complaint,

***
Product_Or_Service: Rental Car
Account_Number: damage claim #XXXXXX

I reserved a car rental and was told the day of pick up I was not allowed to based on the information I would provide to prove income.
On 2/21/2018, I reserved a rental for a car under confirmation number XXXXXXXXXX. I called to arrange pick up for this rental and I was asked how I was going to pay for this. When I told the woman on the phone my method of payment I was told I would need to have an extra charge, which I said was fine since this had happened before with previous rentals. I was then told I would also need a paycheck stub. I informed the woman I was self employed with a contract with J. B. Hunt and I did not get paycheck stubs. I further explained I get a settlement sheet which include monies received and paid out. I was told she did not know how to input this type of information and would have to check with a manager. She called back and said her manager told her I would not be able to rent a car, my settlement sheet would not provide the information they needed. I asked for the district manager and regional manager's numbers and when I called each of them I went to voicemail. I was told from the store level this has always been Enterprise's policy. I pointed out I did not have to submit the extra information before, I had the same contract with J.B. Hunt in November 2016 where I rented a car for three days and they just ran my card with the deposit. I was contacted on the district level, that if I brought in my bills and proved I wasn't a "deadbeat" then I could rent a car. I was offended on this level and thought why would an hourly employee who would have a paycheck stub be treated better than a person who would have a three page settlement document of expenditures and profit be told that wasn't good enough. Let alone I never had to produce this type of document before. I was greatly inconvenienced since I at the last minute had to make other arrangements. The end result was I had to reschedule my appointments and lost 5 days of work due to the rescheduling.