Emery Sapp & Sons Reviews (%countItem)
Emery Sapp & Sons Rating
Address: 2301 Interstate 70 Dr NW, Columbia, Missouri, United States, 65202
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I was traveling down I-70 and rocks from one of their trucks began to come out and hit my vehicle. A large rock then came out of the truck, hit the windshield and the windshield broke. I contacted the company and spoke to Will (safety dept.). He stated they would take care of it and to send info (pictures, location, etc.). I emailed him the info that he requested. I tried reaching out to the business for the next 3 days and my calls were not returned. Will contacted me a week later and I was then told that the company would not be taking care of the damages because the driver stated that he cleans his truck.
Emery Sapp & Sons
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Revdex.com
211 N Broadway, Suite 2060
St. Louis, MO 63102
RE: ***
To Whom It May Concern:
*** contacted by phone on July 26th, 2019 explaining that her windshield had been damaged, and she believed that it was due to one of our trucks. She stated that a rock had “come up and hit her windshield” causing the damage. I asked her to send me an email with a description of the incident and any pictures that she had. She provided me with that information on July 29th, 2019.
After speaking with *** on July 26th, 2019, I contacted our truck driver and asked him to take pictures of his truck and trailer. After reviewing his pictures, I determined that his truck, trailer and cargo were clear of any potential debris and therefore we were not at fault for *** windshield damage.
A letter was sent to *** explaining our position. After she receive said letter, she called expressing her displeasure with our stance. She explained that she would be contacting the Revdex.com as well as local media in an attempt to hurt our reputation.
At this time, we feel that we have handled this situation in a professional, ethical and positive manner and do not believe we are at all responsible for *** windshield.
Attached you will find all correspondence as well as pictures related to this incident. If you have any questions, please feel free to contact me.
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Safety Department
Emery Sapp & Sons