Revdex.com: Option 1: I refused to bring back the vehicle back as its a 4hr drive each way and I explained to [redacted] that I will bring the car back only if the cover my expenses(Days off of work as I told him I have no vacation time left) along with tolls and fuel He flatly rejected this option and mentioned maybe getting me into a different car Option 2: I was never offered to trade the vehicle in (for the same amount that I purchased it) [redacted] never came back with any numbers towards getting me into a different car and this is when I was told that I need to talk with TonyOption 3: I was never truly offered A $1,to settle the problem, but at this point I will accept payment of $1,to settle this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that Option of payment of $1,to resolve this issue is satisfactory to me Please see my responses above on all three options Sincerely, [redacted] ***
Complaint ID # [redacted] Company Name: Elmhurst Toyota / Scion Contact Phone: [redacted] Contact Email: t***@elmhursttoyota.com Person Who Sent the Complaint: [redacted] In response to above complaint, we would like to state documented facts leading us to this point: -Mr [redacted] initiates contact on this particular vehicle with our dealership on 05/01/through [redacted] .COM -Our client advidsor, [redacted] ***, contacted Mr [redacted] back and during next two weeks discussed vehicle condition and purchase options via email and phone -Mr [redacted] completed purchase on 05/16/Vehicle was sold in "as-is" condition and Mr [redacted] opt out Vehicle Service AgreementAt that time [redacted] report was presented to and signed (one owner, no accident/ damage reported) by Mr [redacted] as well -On 05/27/Mr [redacted] called dealership back, after he inspect vehicle, and expressed his concerns about a few missing parts (e.gfog lamp cover) or detached parts (wheel housing plastic cover) -As a good will gesture, we sent all parts causing a concern to Mr***, via ***, free of charge -Almost months after sale is completed, Mr [redacted] contacts us again, with a new issue that was not previously detected demanding money for repairs -Mr [redacted] spoke to our used car managers, Mr [redacted] and Mr [redacted] In past weeks they did try to come up with solutions, as a good will gesture, to help Mr***We invited Mr [redacted] to bring vehicle back so we can inspect the vehicle, he refusedOur dealership offer to Mr [redacted] to trade the vehicle in (for same amount he purchase it), Mr [redacted] refused againMr [redacted] even offered Mr [redacted] $to settle this problem, Mr [redacted] responded via email "Why would I settle for $1000" -We feel our dealership has done nothing wrongIf anything, we did go an extra mile to help this customerBased on Mr***'s detailed after the sale inspection, this issue was not detectedThe fact is, months later, other things might of happened to cause this issue We are a family owned and customer oriented dealership for over yearsWe always help our customers with reasonable requestsOur dealership offered this client multiple solutions, and they were all refused by him At this point, as a good will gesture, we still want to offer Mr [redacted] one of three solutions we mentioned above [redacted] Director of Sales Operations Elmhurst Toyota/Scion
Initial Business Response / [redacted] (1000, 5, 2015/03/13) */ To how it may concern In responce to #XXXXXXXX we have ordered the radio and will be delivered to Elmhurst Toyota between March 16-As soon as the radio gets to the dealership we will call the customer to make an appointment and have it installed Thank you [redacted] Elmhurst Toyota Scion [redacted] @elmhursttoyota.com
Car hood scratched after oil change I am going to review this quick and short since you can probably find this review in many online review sites I went to get a oil changeThe oil change was over at 10:47amI got home around 11:10am and noticed scratches on the carBut to backtrack a little, 11:was the time I called them back to leave a message that something has happened to my carBefore then I took photos of my car to document the scratches Calls me back saying they will look at itWent back to the dealership, gentlemen said it's unlikely their guys did anythingHe said he would buff it out and look at video feedThe car is buffed up, comes back with video picture stillsYou can't tell anything because you can't except surveillance video to show a perfect pictureHe told me he looked at the shop video and car wash video and nothing seemed to have happenedHe said he could add a touch up paint to it to make it look better and I said yes
Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Contact Name and Title: Jim [redacted] Contact Phone: (630) 816- Contact Email: [redacted] To whom it may concern: In responce to case # [redacted] The cutsomer came in the dealership and purchased a car from Elmhurst ToyotaWe ran the customers credit with $as a downpayment and could not get him financedThe salesperson was told by the customer a few days later he can put $as a downpaymentWe did get the customer approved with the additional money downIn the interm he went shopping and bought a car from a different dealerHe came in the dealership and the Sales Manager returned his down payment Thank you Jim [redacted]
Great customer service!!! Regardless of being a first time buyer, Melissa had my credit aproved in minutes, always providing the most corteous service Terms of the loan were exactly within my budget, clearly and professionally explained Very different to other Toyota dealers where customer is treated with indifference Loved this dealer and staffThey have a customer for life here!
Revdex.com:
Option 1: I refused to bring back the vehicle back as its a 4hr drive each way and I explained to [redacted] that I will bring the car back only if the cover my expenses(Days off of work as I told him I have no vacation time left) along with tolls and fuel. He flatly rejected this option and mentioned maybe getting me into a different car.
Option 2: I was never offered to trade the vehicle in (for the same amount that I purchased it). [redacted] never came back with any numbers towards getting me into a different car and this is when I was told that I need to talk with Tony.
Option 3: I was never truly offered A $1,000.00 to settle the problem, but at this point I will accept payment of $1,000.00 to settle this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Option 3 of payment of $1,000.00 to resolve this issue is satisfactory to me.
Please see my responses above on all three options.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/03) */
Contact Name and Title: Jim [redacted]
Contact Phone: (630) 816-5765
Contact Email: [redacted]
To whom it may concern:
In responce to case #[redacted]. The cutsomer came in the dealership and purchased a car from...
Elmhurst Toyota. We ran the customers credit with $1800 as a downpayment and could not get him financed. The salesperson was told by the customer a few days later he can put $3000 as a downpayment. We did get the customer approved with the additional money down. In the interm he went shopping and bought a car from a different dealer. He came in the dealership and the Sales Manager returned his down payment.
Thank you
Jim [redacted]
Complaint ID # [redacted]
Company Name: Elmhurst Toyota / Scion
Contact Phone: [redacted]
Contact Email: t[redacted]@elmhursttoyota.com
Person Who Sent the Complaint: [redacted]
In response to above...
complaint, we would like to state documented facts leading us to this point:
-Mr. [redacted] initiates contact on this particular vehicle with our dealership on 05/01/2015 through [redacted].COM
-Our client advidsor, [redacted], contacted Mr. [redacted] back and during next two weeks discussed vehicle condition and purchase options via email and phone
-Mr. [redacted] completed purchase on 05/16/2015. Vehicle was sold in "as-is" condition and Mr. [redacted] opt out Vehicle Service Agreement. At that time [redacted] report was presented to and signed (one owner, no accident/ damage reported) by Mr. [redacted] as well.
-On 05/27/2015 Mr. [redacted] called dealership back, after he inspect vehicle, and expressed his concerns about a few missing parts (e.g. fog lamp cover) or detached parts (wheel housing plastic cover)
-As a good will gesture, we sent all parts causing a concern to Mr. [redacted], via [redacted], free of charge.
-Almost 6 months after sale is completed, Mr. [redacted] contacts us again, with a new issue that was not previously detected demanding money for repairs.
-Mr. [redacted] spoke to our used car managers, Mr. [redacted] and Mr. [redacted]. In past 3 weeks they did try to come up with solutions, as a good will gesture, to help Mr. [redacted]. We invited Mr. [redacted] to bring vehicle back so we can inspect the vehicle, he refused. Our dealership offer to Mr. [redacted] to trade the vehicle in (for same amount he purchase it), Mr. [redacted] refused again. Mr. [redacted] even offered Mr. [redacted] $1000 to settle this problem, Mr. [redacted] responded via email "Why would I settle for $1000"
-We feel our dealership has done nothing wrong. If anything, we did go an extra mile to help this customer. Based on Mr. [redacted]'s detailed after the sale inspection, this issue was not detected. The fact is, 6 months later, other things might of happened to cause this issue.
We are a family owned and customer oriented dealership for over 50 years. We always help our customers with reasonable requests. Our dealership offered this client multiple solutions, and they were all refused by him.
At this point, as a good will gesture, we still want to offer Mr. [redacted] one of three solutions we mentioned above.
[redacted]
Director of Sales Operations
Elmhurst Toyota/Scion
Initial Business Response /* (1000, 5, 2015/03/13) */
To how it may concern
In responce to #XXXXXXXX we have ordered the radio and will be delivered to Elmhurst Toyota between March 16-21. As soon as the radio gets to the dealership we will call the customer to make an appointment and...
have it installed.
Thank you
[redacted]
Elmhurst Toyota Scion
[redacted]@elmhursttoyota.com
I am going to review this quick and short since you can probably find this review in many online review sites.
I went to get a normal oil change. The oil change was over at 10:47am. I got home around 11:10am and noticed scratches on the car. But to backtrack a little, 11:10 was the time I called them back to leave a message that something has happened to my car. Before then I took photos of my car to document the scratches.
Calls me back saying they will look at it. Went back to the dealership, gentlemen said it's unlikely their guys did anything. He said he would buff it out and look at video feed. The car is buffed up, comes back with 2 video picture stills. You can't tell anything because you can't except surveillance video to show a perfect picture. He told me he looked at the shop video and car wash video and nothing seemed to have happened. He said he could add a touch up paint to it to make it look better and I said yes.
Revdex.com: Option 1: I refused to bring back the vehicle back as its a 4hr drive each way and I explained to [redacted] that I will bring the car back only if the cover my expenses(Days off of work as I told him I have no vacation time left) along with tolls and fuel He flatly rejected this option and mentioned maybe getting me into a different car Option 2: I was never offered to trade the vehicle in (for the same amount that I purchased it) [redacted] never came back with any numbers towards getting me into a different car and this is when I was told that I need to talk with TonyOption 3: I was never truly offered A $1,to settle the problem, but at this point I will accept payment of $1,to settle this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that Option of payment of $1,to resolve this issue is satisfactory to me Please see my responses above on all three options Sincerely, [redacted] ***
Complaint ID # [redacted] Company Name: Elmhurst Toyota / Scion Contact Phone: [redacted] Contact Email: t***@elmhursttoyota.com Person Who Sent the Complaint: [redacted] In response to above complaint, we would like to state documented facts leading us to this point: -Mr [redacted] initiates contact on this particular vehicle with our dealership on 05/01/through [redacted] .COM -Our client advidsor, [redacted] ***, contacted Mr [redacted] back and during next two weeks discussed vehicle condition and purchase options via email and phone -Mr [redacted] completed purchase on 05/16/Vehicle was sold in "as-is" condition and Mr [redacted] opt out Vehicle Service AgreementAt that time [redacted] report was presented to and signed (one owner, no accident/ damage reported) by Mr [redacted] as well -On 05/27/Mr [redacted] called dealership back, after he inspect vehicle, and expressed his concerns about a few missing parts (e.gfog lamp cover) or detached parts (wheel housing plastic cover) -As a good will gesture, we sent all parts causing a concern to Mr***, via ***, free of charge -Almost months after sale is completed, Mr [redacted] contacts us again, with a new issue that was not previously detected demanding money for repairs -Mr [redacted] spoke to our used car managers, Mr [redacted] and Mr [redacted] In past weeks they did try to come up with solutions, as a good will gesture, to help Mr***We invited Mr [redacted] to bring vehicle back so we can inspect the vehicle, he refusedOur dealership offer to Mr [redacted] to trade the vehicle in (for same amount he purchase it), Mr [redacted] refused againMr [redacted] even offered Mr [redacted] $to settle this problem, Mr [redacted] responded via email "Why would I settle for $1000" -We feel our dealership has done nothing wrongIf anything, we did go an extra mile to help this customerBased on Mr***'s detailed after the sale inspection, this issue was not detectedThe fact is, months later, other things might of happened to cause this issue We are a family owned and customer oriented dealership for over yearsWe always help our customers with reasonable requestsOur dealership offered this client multiple solutions, and they were all refused by him At this point, as a good will gesture, we still want to offer Mr [redacted] one of three solutions we mentioned above [redacted] Director of Sales Operations Elmhurst Toyota/Scion
Initial Business Response / [redacted] (1000, 5, 2015/03/13) */ To how it may concern In responce to #XXXXXXXX we have ordered the radio and will be delivered to Elmhurst Toyota between March 16-As soon as the radio gets to the dealership we will call the customer to make an appointment and have it installed Thank you [redacted] Elmhurst Toyota Scion [redacted] @elmhursttoyota.com
Car hood scratched after oil change I am going to review this quick and short since you can probably find this review in many online review sites I went to get a oil changeThe oil change was over at 10:47amI got home around 11:10am and noticed scratches on the carBut to backtrack a little, 11:was the time I called them back to leave a message that something has happened to my carBefore then I took photos of my car to document the scratches Calls me back saying they will look at itWent back to the dealership, gentlemen said it's unlikely their guys did anythingHe said he would buff it out and look at video feedThe car is buffed up, comes back with video picture stillsYou can't tell anything because you can't except surveillance video to show a perfect pictureHe told me he looked at the shop video and car wash video and nothing seemed to have happenedHe said he could add a touch up paint to it to make it look better and I said yes
Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Contact Name and Title: Jim [redacted] Contact Phone: (630) 816- Contact Email: [redacted] To whom it may concern: In responce to case # [redacted] The cutsomer came in the dealership and purchased a car from Elmhurst ToyotaWe ran the customers credit with $as a downpayment and could not get him financedThe salesperson was told by the customer a few days later he can put $as a downpaymentWe did get the customer approved with the additional money downIn the interm he went shopping and bought a car from a different dealerHe came in the dealership and the Sales Manager returned his down payment Thank you Jim [redacted]
Great customer service!!! Regardless of being a first time buyer, Melissa had my credit aproved in minutes, always providing the most corteous service Terms of the loan were exactly within my budget, clearly and professionally explained Very different to other Toyota dealers where customer is treated with indifference Loved this dealer and staffThey have a customer for life here!
Revdex.com:
Option 1: I refused to bring back the vehicle back as its a 4hr drive each way and I explained to [redacted] that I will bring the car back only if the cover my expenses(Days off of work as I told him I have no vacation time left) along with tolls and fuel. He flatly rejected this option and mentioned maybe getting me into a different car.
Option 2: I was never offered to trade the vehicle in (for the same amount that I purchased it). [redacted] never came back with any numbers towards getting me into a different car and this is when I was told that I need to talk with Tony.
Option 3: I was never truly offered A $1,000.00 to settle the problem, but at this point I will accept payment of $1,000.00 to settle this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Option 3 of payment of $1,000.00 to resolve this issue is satisfactory to me.
Please see my responses above on all three options.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/03) */
Contact Name and Title: Jim [redacted]
Contact Phone: (630) 816-5765
Contact Email: [redacted]
To whom it may concern:
In responce to case #[redacted]. The cutsomer came in the dealership and purchased a car from...
Elmhurst Toyota. We ran the customers credit with $1800 as a downpayment and could not get him financed. The salesperson was told by the customer a few days later he can put $3000 as a downpayment. We did get the customer approved with the additional money down. In the interm he went shopping and bought a car from a different dealer. He came in the dealership and the Sales Manager returned his down payment.
Thank you
Jim [redacted]
Complaint ID # [redacted]
Company Name: Elmhurst Toyota / Scion
Contact Phone: [redacted]
Contact Email: t[redacted]@elmhursttoyota.com
Person Who Sent the Complaint: [redacted]
In response to above...
complaint, we would like to state documented facts leading us to this point:
-Mr. [redacted] initiates contact on this particular vehicle with our dealership on 05/01/2015 through [redacted].COM
-Our client advidsor, [redacted], contacted Mr. [redacted] back and during next two weeks discussed vehicle condition and purchase options via email and phone
-Mr. [redacted] completed purchase on 05/16/2015. Vehicle was sold in "as-is" condition and Mr. [redacted] opt out Vehicle Service Agreement. At that time [redacted] report was presented to and signed (one owner, no accident/ damage reported) by Mr. [redacted] as well.
-On 05/27/2015 Mr. [redacted] called dealership back, after he inspect vehicle, and expressed his concerns about a few missing parts (e.g. fog lamp cover) or detached parts (wheel housing plastic cover)
-As a good will gesture, we sent all parts causing a concern to Mr. [redacted], via [redacted], free of charge.
-Almost 6 months after sale is completed, Mr. [redacted] contacts us again, with a new issue that was not previously detected demanding money for repairs.
-Mr. [redacted] spoke to our used car managers, Mr. [redacted] and Mr. [redacted]. In past 3 weeks they did try to come up with solutions, as a good will gesture, to help Mr. [redacted]. We invited Mr. [redacted] to bring vehicle back so we can inspect the vehicle, he refused. Our dealership offer to Mr. [redacted] to trade the vehicle in (for same amount he purchase it), Mr. [redacted] refused again. Mr. [redacted] even offered Mr. [redacted] $1000 to settle this problem, Mr. [redacted] responded via email "Why would I settle for $1000"
-We feel our dealership has done nothing wrong. If anything, we did go an extra mile to help this customer. Based on Mr. [redacted]'s detailed after the sale inspection, this issue was not detected. The fact is, 6 months later, other things might of happened to cause this issue.
We are a family owned and customer oriented dealership for over 50 years. We always help our customers with reasonable requests. Our dealership offered this client multiple solutions, and they were all refused by him.
At this point, as a good will gesture, we still want to offer Mr. [redacted] one of three solutions we mentioned above.
[redacted]
Director of Sales Operations
Elmhurst Toyota/Scion
Initial Business Response /* (1000, 5, 2015/03/13) */
To how it may concern
In responce to #XXXXXXXX we have ordered the radio and will be delivered to Elmhurst Toyota between March 16-21. As soon as the radio gets to the dealership we will call the customer to make an appointment and...
have it installed.
Thank you
[redacted]
Elmhurst Toyota Scion
[redacted]@elmhursttoyota.com
Car hood scratched after oil change.
I am going to review this quick and short since you can probably find this review in many online review sites.
I went to get a normal oil change. The oil change was over at 10:47am. I got home around 11:10am and noticed scratches on the car. But to backtrack a little, 11:10 was the time I called them back to leave a message that something has happened to my car. Before then I took photos of my car to document the scratches.
Calls me back saying they will look at it. Went back to the dealership, gentlemen said it's unlikely their guys did anything. He said he would buff it out and look at video feed. The car is buffed up, comes back with 2 video picture stills. You can't tell anything because you can't except surveillance video to show a perfect picture. He told me he looked at the shop video and car wash video and nothing seemed to have happened. He said he could add a touch up paint to it to make it look better and I said yes.