EleVen By Venus Reviews (%countItem)
EleVen By Venus Rating
Address: 3735 Shares Place Unit C, West Palm Beach, Florida, United States, 33404
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I have a return and they require an authorization. Their website does not work properly to do this. Their online chat goes offline if you send something and no one answers their phone. I want a refund and cannot get in touch with anyone.
Product_Or_Service: Clothing
Order_Number: XXXXX
Refund Refund of order # XXXXX in the amount of $95.99 in the name of ***.
There was an issue with our website and the customer could not submit a return request. We responded on February 29, 2020 apologizing and letting the customer know that we would issue a return authorization for her within 24-48 hours. As of March 2, 2020 at 9:30am EST, we have issued the return authorization for the customer so she can return her product. A refund will be processed within 10 business days of receiving the product. The item has not yet been shipped back to our facilities, so once we receive it we will be able to begin the refund process.
We apologize for any inconvenience caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
After many attempts, I did have email contact with this company and they have sent the necessary information for a return. I am satisfied with this response and have returned my items, hoping to receive credit in the next 10 days. Thank you so much for your help.