Eimprovement.Com

On Sat, Oct 18, at 8:AM, [redacted] [redacted] wrote:The company refunded my money FINALLY!! Thanks for your help[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted] ***

Dear ***, We apologize that you have had this experience with your order We are more than happy to investigate this furtherOur returns team is working with the warehouse and investigating the lost shipmentOn July 22, there was a RGA# [redacted] Lost Shipment (tank) and a reorder was placedWe apologize and are working to resolve your order issue

Dear [redacted] ,We have Spoken with [redacted] and [redacted] they have informed us that these handles are no longer being manufactured.We apologize for not being able to provide these handles to you,they are discontinued.We spoke with them at length and explained the situation to them they stated they do not have any as they have stopped producing them entirely.We can offer inconvenience credit of 10% of the price of the order due to the handles no longer being availableOur accounting department has been instructed to issue your credit to your account

[redacted] , The restocking fee was credited on July 30, $was credited back onto the Visa card that was used

I have no other alternative than to accept the offer however two days to refund my money is rediculousThis company operates under bad faith and malice and should not be allowed to get away with this type of behaviorThey are only now refunding my money since the Revdex.com got involved

Dear [redacted] , We were able to have this stopped at the warehouse and Our accounting department has credited your account for this item $was for the Cancelled item Kohler K-1946-RA-qty We apologize for the confusion with your order and hope this resolves your order issue

Dear [redacted] , This has been cancelled & credited in the amount $for the Cancelled item [redacted] ** We apologize for the frustration with your order, we hope that this will resolve your order issue

Dear [redacted] ,We have requested that this be issued today as the PayPal refund did not go throughWe apologize and have forwarded the request to the credit manager for immediate credit You can expect this credit by the end of business today

Dear ***,We apologize for the delay in issuing your refund, our Accounting Department has been notified to issue immediate credit to your account for the returned Barclay item in fullWe are waiving the re-stocking fee as a courtesy We apologize for any unanticipated delays in regards to issuing credit to your account

Dear ***, We are showing that this was credited on August 3:44PM) Refund - Returned item Moen T3113AN qty less 15% restocking fee

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , We have sent your return RGA information to you on July 24, via email Your RGA # [redacted] is for the Qty559LF-LPU Please follow the return instructions as the merchandise must be received in 100% resalable condition Thank You,

Dear ***,We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit for the returned Price Pfister (RT6-5DFK) We have been in contact with our warehouse to locate the valve (0X6-150R)If you can provide the return tracking we can expedite the credit for this as well

Dear [redacted] , We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit You can expect this credit within business days

We have requested that this order be stopped at our warehouse and be cancelledAs soon as this is confirmed we can credit your account for the cancelled order.We apologize that we are unable to cancel your order prior to shipping from the manufacturer

Dear ***, We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit You can expect this credit within business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Louise [redacted] On Fri, Aug 8, at 8:AM, [redacted] [redacted] wrote: Thank you! There's no doubt in my mind that I would not have received this refund if not for you ***

Dear [redacted] , Your account was credited on October 8, 2014for the Cancelled item Monte Carlo MON-MC5Bqty and Monte Carlo MON-MC90TB qty less 2% discount .Amount : $

This was a systemic company issue, not a warranty issueThat's misleading and they're trying too skate their responsibilities.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]