Edmonton Appliance Repair

Initial Business Response / [redacted] (1000, 12, 2015/11/13) */ I am writing in response to your consumer complaintDuring the initial phone call, I had informed you of the service call and labour feeOur service call is $and Labour is $and had clearly explained to you that our labour charge is regardless of the time that it takes to fix the problem or even if I have to come twice (which I did - in order to get the part.) I did not charge any extra for the second tripOur service call and labour has been $for the longest timeI had explained you that the website developer had made a mistake on the website since you brought it to my attentionFrom that point, I have already rectified the website and even offered to pay back all your money and take my part back - you refusedUnfortunately, I do work to make a living and this is not a charity organization and so I am not able to do it for freeNow, as it is already past the return time for the parts, I cannot even take the part out and refund the part backSo I consider the case is closedIf I have caused you any inconvenience, I sincerely apologize and hope to gain your confidence for the next job you may have With best regards Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfotunately, that is not a truthful account of what transpiredThe Service Call fee, nor Labour fee for that matter, was unequivocally NOT mentioned or included in the quote I was given over the phoneI would not care to pursue this if that were the case [redacted] I gave you the serial number of my refrigerator on our initial call to which you acknowledged that you didn't have the required piece in stock but wanted to come by anyway since we reside in the same neighbourhood, only a few blocks away! Again, there was absolutely NO mention or discussion of an applicable Service Call feeRegardless, I believe that you should be accountable for [redacted] advertising [redacted] To be clear, of the entire $bill (which included the Labour Fee), I was only requesting a refund of the $Service Fee which your website stated did not apply to any repair preformedI was in no way expecting to have the job completed for free, only to have your advertising claims honoured and the $refundedNeedless to say, starting back at square one with a non functioning refrigerator was not a desirable option, nor was having you return to my home to additionally 'work' and remove parts from my refrigerator [redacted]

Initial Business Response /* (1000, 12, 2015/11/13) */
I am writing in response to your consumer complaint. During the initial phone call, I had informed you of the service call and labour fee. Our service call is $60.00 and Labour is $60.00 and had clearly explained to you that our labour charge...

is regardless of the time that it takes to fix the problem or even if I have to come twice (which I did - in order to get the part.) I did not charge any extra for the second trip. Our service call and labour has been $60.00 for the longest time. I had explained you that the website developer had made a mistake on the website since you brought it to my attention. From that point, I have already rectified the website and even offered to pay back all your money and take my part back - you refused. Unfortunately, I do work to make a living and this is not a charity organization and so I am not able to do it for free. Now, as it is already past the return time for the parts, I cannot even take the part out and refund the part back. So I consider the case is closed. If I have caused you any inconvenience, I sincerely apologize and hope to gain your confidence for the next job you may have.
With best regards.
Initial Consumer Rebuttal /* (3000, 14, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfotunately, that is not a truthful account of what transpired. The Service Call fee, nor Labour fee for that matter, was unequivocally NOT mentioned or included in the quote I was given over the phone. I would not care to pursue this if that were the case. [redacted] I gave you the serial number of my refrigerator on our initial call to which you acknowledged that you didn't have the required piece in stock but wanted to come by anyway since we reside in the same neighbourhood, only a few blocks away! Again, there was absolutely NO mention or discussion of an applicable Service Call fee. Regardless, I believe that you should be accountable for [redacted] advertising. [redacted] To be clear, of the entire $330.90 bill (which included the Labour Fee), I was only requesting a refund of the $60 Service Fee which your website stated did not apply to any repair preformed. I was in no way expecting to have the job completed for free, only to have your advertising claims honoured and the $60 refunded. Needless to say, starting back at square one with a non functioning refrigerator was not a desirable option, nor was having you return to my home to additionally 'work' and remove parts from my refrigerator. [redacted]