July 27, VIA Revdex.com ON-LINE PORTAL [redacted] Revdex.com, Inc Bryant Woods South Amherst, NY Re: [redacted] Complaint ID [redacted] Dear Ms [redacted] : In our response letter dated July 17, Eastpoint Recovery Group, Inc (Eastpoint) made stated that it would not be contacting or attempting to contact Ms [redacted] again regarding this matterEastpoint will not be contacting her even to provide the verification she requested Eastpoint considers her request through the Revdex.com to be a dispute of the debt per section of the federal Fair Debt Collection Practices Act codified at U.S.C1692g(b)As required by this law, the debt collector (Eastpoint) shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector(emphasis added) Eastpoint has exercised its option to cease and desist from any and all attempts to collect this debt, will not be mailing verification or anything else to the consumer (Ms [redacted] ), and therefore is prohibited by law from communicating further with her regarding this matterEastpoint will be returning the account to Ms [redacted] ’s current creditor To be clear, Eastpoint is not Ms [redacted] ’s creditor and did not purchase this account from the original creditor Sincerely, Paul FL [redacted] Chief Compliance Officer
Eastpoint Recovery Group (Eastpoint) is in receipt of the complaint referenced aboveIn her complaint Ms [redacted] alleges that, “I have received several phone calls a day for several weeks from this collection agency looking for a relative of mineAccording to Eastpoint’s records, between October 5, and October 18, Eastpoint placed four calls to the telephone number listed on Ms [redacted] ’s complaintThere was never a day on which more than one call was placed to this number by EastpointEastpoint speculates that perhaps other collection agencies may have also called the number in question and that the allegations made may be based in fact while Ms [redacted] conflates such calls with those from EastpointNone of the first three of these calls resulted in any Eastpoint representative speaking with either Ms [redacted] , or anyone elseOne call resulted in the call being “answered” with the phone then immediately being hung up with no communication from either the calling or answering partyOn October 18, as an Eastpoint representative was leaving a message on the voicemail, a woman answered the phone, aggressively asking the caller if this was the same company that had “been bugging the crap out of me.” This was the first call that resulted in any actual conversation between an Eastpoint representative and anyone at Ms [redacted] ’s numberThe Eastpoint representative did not disclose the reason for her call beyond stating that she was attempting to contact [redacted] , and that she hoped she could reach him at what Eastpoint records suggested was his parent’s Eastpoint Recovery Group, IncMississippi St#Buffalo, NY [redacted] Fax [redacted] Hours of Operation: Monday - Thursday 9:am – 7:pm, Friday 9:am – 5:pm, Eastern Time telephone numberShe conveyed no information beyond the name of the companyMs [redacted] correctly alleges that she told the Eastpoint representative that she does not owe Eastpoint any moneyThe Eastpoint representative did not mention money or accounts, did not seek payment from Ms [redacted] and did not disclose that she was calling regarding debt collectionAny such conclusion is one that Ms [redacted] reached upon her own speculation, based upon, we would guess, information known to her to which Eastpoint is not privyMs [redacted] stated that she would tell her son about the call if she happened to speak to himIt was clear she wanted no further contact and Eastpoint has not again attempted contact either Ms [redacted] or her son, [redacted] Eastpoint has put Ms [redacted] ’s telephone number in a “do not call” status and will not dial her number again regarding this matterMs [redacted] also alleges that Eastpoint’s representative was “rude” when speaking to herThis is a very subjective term and Ms [redacted] provides no suggestion of what was rude in the way in which the representative spoke to herNevertheless, Eastpoint understands that Ms [redacted] found the fact that her telephone rang to be an unwelcome intrusion and that therefore she considers the call itself to be “rude.” In a spirit of compassion, we apologize for having apparently bothered her which was not Eastpoint’s intentionWe hope Ms [redacted] will be satisfied to know that Eastpoint will not be attempting to contact her again regarding this matter
In response to the complaint referenced above, Eastpoint Recovery Group, Inc(Eastpoint) has forwarded the information requested by Mr [redacted] The information was sent to him via email and to [redacted] in [redacted] To be clear here, Mr [redacted] is not a consumer We have been advised that Mr [redacted] is the new President of the [redacted] in Hills condo association Eastpoint was contracted to collect on this COMMERCIAL account which has been paid regularly since July of until Mr [redacted] took on the responsibilities of President of the associationWe have been led to believe that there was some confusion surrounding the correct person and email address to which the materials Mr [redacted] requested should have been sent We have rectified the matter and Mr [redacted] should have already received the documentation at his email address listed on the complaint and should shortly receive the hard copies in the postWe hope that this resolves Mr [redacted] ’s issues with Eastpoint and that he is satisfied to have received the documentation he requested We apologize for the mistake and thank the Revdex.com for assisting in bringing about this result Sincerely, [redacted] Chief Compliance Officer
am writing to reply to the follfrom Ms [redacted] Ms [redacted] again complains that she is receiving calls from Eastpoint Recovery Group, Inc(Eastpoint) for a [redacted] Ms [redacted] alleges that the calls are originating from the following telephone number: [redacted] This is a telephone number registered to [redacted] and had Ms [redacted] availed herself of the simple and reasonable step of actually dialing the number or searching it on Google she would have discovered that to be the caseThe calls of which she is complaining are not coming from EastpointThere is nothing that I, nor anyone else at Eastpoint, can do to assist her in having these calls stoppedEastpoint has made no attempt to contact Ms [redacted] since the one call placed to each of her two telephone numbers as detailed below in a copy of our response to her initial complaint dated August 28,which is included below for your easy referenceWe at Eastpoint have tried to assist Ms [redacted] in as swift and efficient a manner as possible and have complied with her expressed desire to cease attempts to contact herWe did this immediately upon receiving her complaint in AugustWe find it both offensive and lazy for a consumer such as Ms [redacted] to take offense and make allegations against Eastpoint in such circumstancesHer complaint is UNFOUNDED and demonstrates a laziness and assumption to which she and other consumers are not entitledShe obviously made no effort to determine the offending party and decided to unleash her ire on Eastpoint without provocationWe would appreciate an apology in writing on your website from Ms [redacted] so that the scales of justice are properly balancedWill she, as an offending consumer, be as quick to make amends as Eastpoint was with her? Eastpoint had done nothing wrong regarding its contacts with Ms [redacted] whereas she has done Eastpoint a disservice by her offensive and meritless complaintWe wait hopefully for her response This letter is in response to the complaint filed with your office by [redacted] regarding Eastpoint Recovery Group, Inc(Eastpoint)Ms [redacted] appears to be complaining about location information calls made by Eastpoint to try to obtain location information regarding a Mr [redacted] , per her complaint.Our records reflect that Eastpoint made two calls to Ms [redacted] , one at each of the telephone numbers she lists in her complaintA voicemail message was left at the first number called and an agent spoke briefly with Ms [redacted] at the secondNo further contact with Ms [redacted] was attempted by Eastpoint and her telephone numbers have been removed from Eastpoint’s active calling records.Such calls by Eastpoint representatives were made in accord with federal law which specifically sanctions and regulates such calls by debt collectors under U.S.C1692b which is also known as Section of the Fair Debt Collection Practices ActAll calls of this nature made by Eastpoint are made strictly for legitimate business purposes and we are sorry that Ms [redacted] found that the best response for her was to file the complaint with your office It is a statement for Ms [redacted] to include in her complaint that Eastpoint “will not cease and desist from contacting me.” Further, her suggestion that Eastpoint’s contact constitutes “harassment” is under every definition of the word, both common and legalRather than calling her a liar, Eastpoint will simply disagree with her and suggest that she is prone to hyperbole rather than approaching this matter factually or objectivelyWe hope that MsPopp is satisfied to know that she will not be receiving any further contact from Eastpoint.Sincerely,Paul FL***, Esq.Director of Compliance
Re: [redacted] Complaint ID [redacted] Dear Ms [redacted] : Eastpoint Recovery Group, Inc(Eastpoint) has received the complaint referenced aboveWe have designated Ms [redacted] ’s telephone number as a “Do Not Call” and have taken steps to isolate it so that Eastpoint does not call it againEastpoint will not attempt to contact Ms [redacted] again regarding this matter Eastpoint was servicing a defaulted account that, according to our records, Ms [redacted] opened with Synchrony Financial – Care Credit in May of In her complaint and “desired resolution” Ms [redacted] scolds Eastpoint with a patently wrong statement regarding the law regulating third party collections, and further demonstrates an unreasonable, impatient, and judgmental attitude, quickly condemning Eastpoint for telling her that it had mailed her correspondence which she alleges “was not the case.” Eastpoint denies these allegations The calls Eastpoint placed “looking for” Ms [redacted] were made for the purpose of obtaining location information and all such calls were placed in accord with the federal Fair Debt Collection Practices Act (FDCPA), codified at U.S.Cet alMs [redacted] ’s statement: If you are not sure of contact information you are not permitted to call relatives, jobs etc is simply wrong and uninformed
July 27, VIA Revdex.com ON-LINE PORTAL [redacted] Revdex.com, Inc Bryant Woods South Amherst, NY Re: [redacted] Complaint ID [redacted] Dear Ms [redacted] : In our response letter dated July 17, Eastpoint Recovery Group, Inc (Eastpoint) made stated that it would not be contacting or attempting to contact Ms [redacted] again regarding this matterEastpoint will not be contacting her even to provide the verification she requested Eastpoint considers her request through the Revdex.com to be a dispute of the debt per section of the federal Fair Debt Collection Practices Act codified at U.S.C1692g(b)As required by this law, the debt collector (Eastpoint) shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector(emphasis added) Eastpoint has exercised its option to cease and desist from any and all attempts to collect this debt, will not be mailing verification or anything else to the consumer (Ms [redacted] ), and therefore is prohibited by law from communicating further with her regarding this matterEastpoint will be returning the account to Ms [redacted] ’s current creditor To be clear, Eastpoint is not Ms [redacted] ’s creditor and did not purchase this account from the original creditor Sincerely, Paul FL [redacted] Chief Compliance Officer
Eastpoint Recovery Group (Eastpoint) is in receipt of the complaint referenced aboveIn her complaint Ms [redacted] alleges that, “I have received several phone calls a day for several weeks from this collection agency looking for a relative of mineAccording to Eastpoint’s records, between October 5, and October 18, Eastpoint placed four calls to the telephone number listed on Ms [redacted] ’s complaintThere was never a day on which more than one call was placed to this number by EastpointEastpoint speculates that perhaps other collection agencies may have also called the number in question and that the allegations made may be based in fact while Ms [redacted] conflates such calls with those from EastpointNone of the first three of these calls resulted in any Eastpoint representative speaking with either Ms [redacted] , or anyone elseOne call resulted in the call being “answered” with the phone then immediately being hung up with no communication from either the calling or answering partyOn October 18, as an Eastpoint representative was leaving a message on the voicemail, a woman answered the phone, aggressively asking the caller if this was the same company that had “been bugging the crap out of me.” This was the first call that resulted in any actual conversation between an Eastpoint representative and anyone at Ms [redacted] ’s numberThe Eastpoint representative did not disclose the reason for her call beyond stating that she was attempting to contact [redacted] , and that she hoped she could reach him at what Eastpoint records suggested was his parent’s Eastpoint Recovery Group, IncMississippi St#Buffalo, NY [redacted] Fax [redacted] Hours of Operation: Monday - Thursday 9:am – 7:pm, Friday 9:am – 5:pm, Eastern Time telephone numberShe conveyed no information beyond the name of the companyMs [redacted] correctly alleges that she told the Eastpoint representative that she does not owe Eastpoint any moneyThe Eastpoint representative did not mention money or accounts, did not seek payment from Ms [redacted] and did not disclose that she was calling regarding debt collectionAny such conclusion is one that Ms [redacted] reached upon her own speculation, based upon, we would guess, information known to her to which Eastpoint is not privyMs [redacted] stated that she would tell her son about the call if she happened to speak to himIt was clear she wanted no further contact and Eastpoint has not again attempted contact either Ms [redacted] or her son, [redacted] Eastpoint has put Ms [redacted] ’s telephone number in a “do not call” status and will not dial her number again regarding this matterMs [redacted] also alleges that Eastpoint’s representative was “rude” when speaking to herThis is a very subjective term and Ms [redacted] provides no suggestion of what was rude in the way in which the representative spoke to herNevertheless, Eastpoint understands that Ms [redacted] found the fact that her telephone rang to be an unwelcome intrusion and that therefore she considers the call itself to be “rude.” In a spirit of compassion, we apologize for having apparently bothered her which was not Eastpoint’s intentionWe hope Ms [redacted] will be satisfied to know that Eastpoint will not be attempting to contact her again regarding this matter
In response to the complaint referenced above, Eastpoint Recovery Group, Inc(Eastpoint) has forwarded the information requested by Mr [redacted] The information was sent to him via email and to [redacted] in [redacted] To be clear here, Mr [redacted] is not a consumer We have been advised that Mr [redacted] is the new President of the [redacted] in Hills condo association Eastpoint was contracted to collect on this COMMERCIAL account which has been paid regularly since July of until Mr [redacted] took on the responsibilities of President of the associationWe have been led to believe that there was some confusion surrounding the correct person and email address to which the materials Mr [redacted] requested should have been sent We have rectified the matter and Mr [redacted] should have already received the documentation at his email address listed on the complaint and should shortly receive the hard copies in the postWe hope that this resolves Mr [redacted] ’s issues with Eastpoint and that he is satisfied to have received the documentation he requested We apologize for the mistake and thank the Revdex.com for assisting in bringing about this result Sincerely, [redacted] Chief Compliance Officer
am writing to reply to the follfrom Ms [redacted] Ms [redacted] again complains that she is receiving calls from Eastpoint Recovery Group, Inc(Eastpoint) for a [redacted] Ms [redacted] alleges that the calls are originating from the following telephone number: [redacted] This is a telephone number registered to [redacted] and had Ms [redacted] availed herself of the simple and reasonable step of actually dialing the number or searching it on Google she would have discovered that to be the caseThe calls of which she is complaining are not coming from EastpointThere is nothing that I, nor anyone else at Eastpoint, can do to assist her in having these calls stoppedEastpoint has made no attempt to contact Ms [redacted] since the one call placed to each of her two telephone numbers as detailed below in a copy of our response to her initial complaint dated August 28,which is included below for your easy referenceWe at Eastpoint have tried to assist Ms [redacted] in as swift and efficient a manner as possible and have complied with her expressed desire to cease attempts to contact herWe did this immediately upon receiving her complaint in AugustWe find it both offensive and lazy for a consumer such as Ms [redacted] to take offense and make allegations against Eastpoint in such circumstancesHer complaint is UNFOUNDED and demonstrates a laziness and assumption to which she and other consumers are not entitledShe obviously made no effort to determine the offending party and decided to unleash her ire on Eastpoint without provocationWe would appreciate an apology in writing on your website from Ms [redacted] so that the scales of justice are properly balancedWill she, as an offending consumer, be as quick to make amends as Eastpoint was with her? Eastpoint had done nothing wrong regarding its contacts with Ms [redacted] whereas she has done Eastpoint a disservice by her offensive and meritless complaintWe wait hopefully for her response This letter is in response to the complaint filed with your office by [redacted] regarding Eastpoint Recovery Group, Inc(Eastpoint)Ms [redacted] appears to be complaining about location information calls made by Eastpoint to try to obtain location information regarding a Mr [redacted] , per her complaint.Our records reflect that Eastpoint made two calls to Ms [redacted] , one at each of the telephone numbers she lists in her complaintA voicemail message was left at the first number called and an agent spoke briefly with Ms [redacted] at the secondNo further contact with Ms [redacted] was attempted by Eastpoint and her telephone numbers have been removed from Eastpoint’s active calling records.Such calls by Eastpoint representatives were made in accord with federal law which specifically sanctions and regulates such calls by debt collectors under U.S.C1692b which is also known as Section of the Fair Debt Collection Practices ActAll calls of this nature made by Eastpoint are made strictly for legitimate business purposes and we are sorry that Ms [redacted] found that the best response for her was to file the complaint with your office It is a statement for Ms [redacted] to include in her complaint that Eastpoint “will not cease and desist from contacting me.” Further, her suggestion that Eastpoint’s contact constitutes “harassment” is under every definition of the word, both common and legalRather than calling her a liar, Eastpoint will simply disagree with her and suggest that she is prone to hyperbole rather than approaching this matter factually or objectivelyWe hope that MsPopp is satisfied to know that she will not be receiving any further contact from Eastpoint.Sincerely,Paul FL***, Esq.Director of Compliance
Re: [redacted] Complaint ID [redacted] Dear Ms [redacted] : Eastpoint Recovery Group, Inc(Eastpoint) has received the complaint referenced aboveWe have designated Ms [redacted] ’s telephone number as a “Do Not Call” and have taken steps to isolate it so that Eastpoint does not call it againEastpoint will not attempt to contact Ms [redacted] again regarding this matter Eastpoint was servicing a defaulted account that, according to our records, Ms [redacted] opened with Synchrony Financial – Care Credit in May of In her complaint and “desired resolution” Ms [redacted] scolds Eastpoint with a patently wrong statement regarding the law regulating third party collections, and further demonstrates an unreasonable, impatient, and judgmental attitude, quickly condemning Eastpoint for telling her that it had mailed her correspondence which she alleges “was not the case.” Eastpoint denies these allegations The calls Eastpoint placed “looking for” Ms [redacted] were made for the purpose of obtaining location information and all such calls were placed in accord with the federal Fair Debt Collection Practices Act (FDCPA), codified at U.S.Cet alMs [redacted] ’s statement: If you are not sure of contact information you are not permitted to call relatives, jobs etc is simply wrong and uninformed
We have received your complaint and have removed it from production while we investigate the claims