Dynamic Pet Products LLC

Initial Business Response / [redacted] (1000, 10, 2015/12/09) */ Per Phone call and email: Dynamic Pet has requested documentation from the customer and has not received the information back

Initial Business Response / [redacted] (1000, 12, 2015/10/26) */ The company has reached a satisfactory resolution with the consumer

Initial Business Response / [redacted] (1000, 16, 2016/02/29) */ We have reached a satisfactory resolution with the consumer

At Dynamic Pet Products, we take seriously every concern raised by our customersWhenever a customer raises a complaint we work individually with them and look into the details and that's what we've done in this instance

Initial Business Response / [redacted] (1000, 11, 2015/10/26) */ We are actively working with the customer

Initial Business Response / [redacted] (1000, 10, 2015/06/25) */ At Dynamic Pet Products, we take seriously any concerns raised by our customersWhenever a customer raises a complaint we work individually with them and look into the details and that's what we've done in this instance Per Phone call and email: Dynamic Pet has requested documentation from the customer and has not received the information back Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/06/25) */ 06/26/15: I spoke with someone from the company and I did not take the dog to the vet and did not have the receiptHe was supervised with the boneI want the product taken off the shelfThe representative expressed they are FDA approvedI was not out to make money off this company, but I want dogs to be safe Final Business Response / [redacted] (1000, 17, 2015/06/25) */ 07/01/15: Per our Attorney, with litigation pending, I cannot speak to the cases in mediationI will update you next week once the attorney gives me an update 07/08/15: Mediator called business and left voice mail message 07/14/15: [redacted] is out of the office but I spoke with her and we don't know yetStill waiting for the Attorney to direct us as to what we can and can't do

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Contact Name and Title: [redacted] Consumer Affairs Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dynamicpet.net At Dynamic Pet Products, we take seriously any concerns raised by our customersWhenever a customer raises a complaint we work individually with them and look into the details and that's what we've done in this instance Dynamic Pet has requested documentation from the customer and has not received information back

Initial Business Response / [redacted] (1000, 7, 2015/06/26) */ At Dynamic Pet Products, we take seriously any concerns raised by our customersWhenever a customer raises a complaint we work individually with them and look into the details and that's what we've done in this instance Per email: Dynamic Pet has requested documentation from the customer and has not received the information back Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/26) */ 06/29/15: Mediator called consumer and left voice mail message 07/01/15: Mediator called consumer and left voice mail messageSent introductory email 07/02/15: I will give you a call in the morning my hours and position has changed at work so when I get off you are closed and when I go in you're not open yet Final Business Response / [redacted] (1000, 14, 2015/06/26) */ 07/01/15: Per our Attorney, with litigation pending, I cannot speak to the cases in mediationI will update you next week once the attorney gives me an update 07/08/15: Mediator called business and left voice mail message 07/14/15: [redacted] is out of the office but I spoke with her and we don't know yetStill waiting for the Attorney to direct us as to what we can and can't do

Initial Business Response / [redacted] (1000, 10, 2015/12/11) */ Per email: Dynamic Pet has requested documentation from the customer and has not received the information back

Initial Business Response / [redacted] (1000, 10, 2015/06/25) */ At Dynamic Pet Products, we take seriously any concerns raised by our customersWhenever a customer raises a complaint we work individually with them and look into the details and that's what we've done in this instance Per Phone call and email: Dynamic Pet has requested documentation from the customer and has not received the information back

Initial Business Response / [redacted] (1000, 7, 2015/06/26) */ At Dynamic Pet Products, we take seriously any concerns raised by our customers. Whenever a customer raises a complaint we work individually with them and look into the details and that's what we've done in this instance. Per email: Dynamic... Pet has requested documentation from the customer and has not received the information back. Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/26) */ 06/29/15: I am in the process of moving and have not had the opportunity to mail the receipt and vet bills to the business. 07/16/15: Here are the documents you requested! I'll have one more email following immediately after this one. Final Business Response / [redacted] (1000, 14, 2015/06/26) */ 07/01/15: Per our Attorney, with litigation pending, I cannot speak to the cases in mediation. I will update you next week once the attorney gives me an update. 07/08/15: Mediator called business and left voice mail message. 07/14/15: [redacted] is out of the office but I spoke with her and we don't know yet. Still waiting for the Attorney to direct us as to what we can and can't do.

Initial Business Response / [redacted] (1000, 10, 2015/12/07) */ Per Phone call and email: Dynamic Pet has requested documentation from the customer and has not received the information back

Initial Business Response / [redacted] (1000, 7, 2015/06/26) */ At Dynamic Pet Products, we take seriously any concerns raised by our customersWhenever a customer raises a complaint we work individually with them and look into the details and that's what we've done in this instance Per email: Dynamic Pet has requested documentation from the customer and has not received the information back Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/26) */ 06/29/15: They sent me an email and they requested the vet bill and proof of purchase and evidence it was their boneI don't have a receipt to send them because they were a gift from my sisterI want the bones pulled from store shelvesI will try to find the documentation they are requesting Final Business Response / [redacted] (1000, 14, 2015/06/26) */ 07/01/15: Per our Attorney, with litigation pending, I cannot speak to the cases in mediationI will update you next week once the attorney gives me an update 07/08/15: Mediator called business and left voice mail message 07/14/15: [redacted] is out of the office but I spoke with her and we don't know yetStill waiting for the Attorney to direct us as to what we can and can't do

Initial Business Response /* (1000, 11, 2016/02/01) */
The result is of pending current litigation and we cannot speak about it at this time

Initial Business Response /* (1000, 10, 2015/10/28) */
Dynamic Pet has contacted the customer and has not been contacted back
Initial Consumer Rebuttal /* (3000, 12, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never been contacted by
them

Initial Business Response /* (1000, 6, 2015/09/15) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@consumeraffairs.com
Thank you for sharing the following concerns with usWe have been in contact with Mrsand are waiting for a responseFrom there, we
will work with her regarding next steps involving her claimPlease ask her to call XXX-XXX-XXXX with additional questions

Initial Business Response /* (1000, 7, 2015/08/21) */
Thank you very much for sharing the following report with usA member of our team has been in touch with MsThank you again

07/01/15: Per our Attorney, with litigation pending, I cannot speak to the cases in mediationI will update you next week once the attorney gives me an update
07/08/15: Mediator called business and left voice mail message
07/14/15: *** is out of the office but I spoke with her and we
don't know yetStill waiting for the Attorney to direct us as to what we can and can't do

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for sharing the following concerns with usWe have contacted MrWe will work with him regarding the next steps involving his claim

Initial Business Response /* (1000, 16, 2015/06/30) */
At Dynamic Pet Products, we take seriously every concern raised by our customersWhenever a customer raises a complaint we work individually with them and look into the details and that's what we've done in this instance
Per email:
Dynamic Pet has requested documentation from the customer and has not received the information back
Initial Consumer Rebuttal /* (3000, 22, 2015/07/01) */
07/01/15: Mediator called consumer and left voice mail message
07/02/15: He has recovered but I was hoping for the product to be removed from the market
Final Business Response /* (1000, 23, 2015/07/01) */
07/01/15: Per our Attorney, with litigation pending, I cannot speak to the cases in mediationI will update you next week once the attorney gives me an update
07/08/15: Mediator called business and left voice mail message
07/14/15: *** is out of the office but I spoke with her and we don't know yetStill waiting for the Attorney to direct us as to what we can and can't do