Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Clearly, you are not paying close attention to this complaint, or you would have noticed that there are two attachments: one scanning the dates of [redacted] to [redacted] as well as one scanning the dates of [redacted] to [redacted] I have "reattached" the statements for you to review, againAs you can tell from both statements, the credit was never receivedI have requested an additional form from our card company proving the fact that you have not credited us back, which I anticipate will take a weekI will continue to keep this complaint open until you: 1.) Mail us a check to our home crediting us back for that amount, and 2.) send a written apology letter to my [redacted] apologizing for how she was treated, as you paying patient and customer Regards, ** [redacted]
Please supply a written letter from your bank stating this deposit was not received for account ending in [redacted] as well as any paperwork you haveThank you
***[redacted] was issued a refund of $on [redacted] and mailed a copy of the receipt (see attached) showing that this amount was returned to the credit card she providedOn [redacted] , the receptionist received several calls regarding this refundA message was given to myself the office manager so that her records could be reviewedReceived several calls from ***[redacted] on [redacted] regarding this refund which she was explained that we were waiting for the Doctor/President of the office to get in so he can review the bank statements as he is the only one with access to that information***[redacted] then came into the office express the same concern and was told that we were waiting for the doctor to look into it and have it researched by the bankShortly after ***[redacted] left the office **[redacted] also contacted the office and was once again explained that it is a process we must go through in order to have our bank research this credit On [redacted] we spoke to [redacted] w/ [redacted] bank who stated it does show ***[redacted] was credited $on [redacted] It typically takes 5-business days to process but can take up to business days depending on the customer's bank
The statements you have provided do not reflect the dates of the refundRefund was issued *** and these statements reflect from *** to ***Also as previously stated I will need a letter from the bank stating the account number as the statements you are providing do not have an account number I need to be able to match the account number that our bank states it was credited to to your statementsThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
This IS the bankThis is a letter from my *** account listing the last four digits of the card numberThey are RESTRICTED BY FEDERAL PRIVACY LAW from mailing a document that shows all of the numbers (look it up yourself - seach HIPAA)Please stop stalling and cross reference the account number you creditedDoes it match the last digits that the attached letter shows? IF IT DOES NOT, YOU ARE NOT CREDITING THE RIGHT ACCOUNT AND YOU ARE RESPONSIBLE FOR RECOVERING YOUR OWN FUNDSYou still owe me my refund back, mailed to the address of record, along with an apology letter to my *** before I will close this complaint
Regards,
***
We contacted our bank and according to *** they refunded the amountPlease see the attached receiptWe can't do anything else except to furnish a proof of the receipt that the amount $has been credited back to the customerThanks
Please advise as to where the account number for the credit card is located on the form you providedThe credit card that was issued the refund was the card number given by **.***A refund was issued on our part & we have provided proper documentationYou will need to take that information to your bank and have them look in the issue as to why it did not show up on your accountThere is nothing further on our part that we are able to doThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Despite your attached receipt, we nor our card has received a creditYou can resolve this issue by mailing a check to our address of recordIn addition, I would like a letter apologizing for the rude way my *** was treated when she came in personAfter speaking with the employee about the issue and receiving no assistance, she was rudely instructed to leave the premises.
Regards,
Again this document is not sufficient. I need a letter from the bank stating refund was not processed and it must state the card/account number. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Clearly, you are not paying close attention to this complaint, or you would have noticed that there are two attachments: one scanning the dates of [redacted] to [redacted] as well as one scanning the dates of [redacted] to [redacted]. I have "reattached" the statements for you to review, again. As you can tell from both statements, the credit was never received. I have requested an additional form from our card company proving the fact that you have not credited us back, which I anticipate will take a week. I will continue to keep this complaint open until you: 1.) Mail us a check to our home crediting us back for that amount, and 2.) send a written apology letter to my [redacted] apologizing for how she was treated, as you paying patient and customer.
Regards,
**. [redacted]
As previously stated I will need a letter from the bank stating the account number as the statements you are providing do not have an account number. I need to be able to match the account number that our bank states it was credited to to your statements. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Attached are the two statements from our [redacted] covering the time period in question ([redacted] to present). As you can see, there is a transaction dated [redacted] for $110.99. When you look at the other statement (from [redacted] to present), there are no transactions crediting that amount. Once again, I will repeat my request from Kingwood Psychiatry: I would like a check in the amount of $110.99 mailed to my house, the address of record. In addition, I would like a written apology for the way that my [redacted] was treated when she came in person to inquire about the missing credit, which as you can tell, is still missing.
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I understand. I have already begun the process of getting the form you are requesting, which I have been told will take 5-7 business days. Once I have the document, I will attach it to the complaint.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
We can provide all of the following:The calls were made after calling our card and verifying with them that they did not receive reimbursement. Their receipt means nothing if our company never received it.[redacted] had also tried to contact them more than just the day they are claiming. We can provide phone records that shows that we called them more times than what they are claimingWe can also provide records from the card company when I called to confirm that they never received a refund.Our balance still to this day was never updated. We can provide a screen shot of the proof that it was never credited only where it was charged. The account reflects NO refund given and NEVER at any point in time did.What documentation can we provide for you. Phone records, Online Transactions, Is there a way you can contact our card or can we get them to send out a letter stating that a refund was never granted.Please advise.[redacted] & [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am reattaching the emailed document from [redacted], which is the bank that represents our [redacted] card. In the letter, there is the last 4 digits listed. If you recall, according to HIPPA, which is a federal law, the company can only provide the last 4 digits of the account number when putting this information in print. For your convenience, I will also copy/paste it here.
NAME ON THE CARD: [redacted] Last 4 digits of card #: [redacted]Date of Transaction: [redacted] Amount of Transaction: $110.99Name of Merchant: KINGWOOD PSYCHIATRYEntry Mode \ Notes: SWIPED
According to [redacted], you need to be crediting back the card number listed above. The attached letter also lists ALL transaction details with the card, such as date/time, transaction number and clearing information, so it should be easy to locate and credit the card. IF YOU ARE NOT CREDITING AN ACCOUNT WITH THE LAST 4 DIGITS OF [redacted], YOU ARE NOT CREDITING THE CORRECT ACCOUNT. Once again, I would like a check mailed to our address of record for $110.99, in addition to an apology letter addressed to my [redacted] for the way she was treated.
Regards,**. [redacted]
[redacted].[redacted] was issued a refund of $104.27 on [redacted] and mailed a copy of the receipt (see attached) showing that this amount was returned to the credit card she provided. On [redacted], the receptionist received several calls regarding this refund. A message was given to myself the office manager...
so that her records could be reviewed. Received several calls from [redacted].[redacted] on [redacted] regarding this refund which she was explained that we were waiting for the Doctor/President of the office to get in so he can review the bank statements as he is the only one with access to that information. [redacted].[redacted] then came into the office express the same concern and was told that we were waiting for the doctor to look into it and have it researched by the bank. Shortly after [redacted].[redacted] left the office **.[redacted] also contacted the office and was once again explained that it is a process we must go through in order to have our bank research this credit. On [redacted] we spoke to [redacted] w/ [redacted] bank who stated it does show [redacted].[redacted] was credited $104.27 on [redacted]. It typically takes 5-7 business days to process but can take up to 10 business days depending on the customer's bank.
Please supply a written letter from your bank stating this deposit was not received for account ending in [redacted] as well as any paperwork you have. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Clearly, you are not paying close attention to this complaint, or you would have noticed that there are two attachments: one scanning the dates of [redacted] to [redacted] as well as one scanning the dates of [redacted] to [redacted] I have "reattached" the statements for you to review, againAs you can tell from both statements, the credit was never receivedI have requested an additional form from our card company proving the fact that you have not credited us back, which I anticipate will take a weekI will continue to keep this complaint open until you: 1.) Mail us a check to our home crediting us back for that amount, and 2.) send a written apology letter to my [redacted] apologizing for how she was treated, as you paying patient and customer Regards, ** [redacted]
Again this document is not sufficientI need a letter from the bank stating refund was not processed and it must state the card/account numberThank you
Please supply a written letter from your bank stating this deposit was not received for account ending in [redacted] as well as any paperwork you haveThank you
***[redacted] was issued a refund of $on [redacted] and mailed a copy of the receipt (see attached) showing that this amount was returned to the credit card she providedOn [redacted] , the receptionist received several calls regarding this refundA message was given to myself the office manager so that her records could be reviewedReceived several calls from ***[redacted] on [redacted] regarding this refund which she was explained that we were waiting for the Doctor/President of the office to get in so he can review the bank statements as he is the only one with access to that information***[redacted] then came into the office express the same concern and was told that we were waiting for the doctor to look into it and have it researched by the bankShortly after ***[redacted] left the office **[redacted] also contacted the office and was once again explained that it is a process we must go through in order to have our bank research this credit On [redacted] we spoke to [redacted] w/ [redacted] bank who stated it does show ***[redacted] was credited $on [redacted] It typically takes 5-business days to process but can take up to business days depending on the customer's bank
The statements you have provided do not reflect the dates of the refundRefund was issued *** and these statements reflect from *** to ***Also as previously stated I will need a letter from the bank stating the account number as the statements you are providing do not have an account number I need to be able to match the account number that our bank states it was credited to to your statementsThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
This IS the bankThis is a letter from my *** account listing the last four digits of the card numberThey are RESTRICTED BY FEDERAL PRIVACY LAW from mailing a document that shows all of the numbers (look it up yourself - seach HIPAA)Please stop stalling and cross reference the account number you creditedDoes it match the last digits that the attached letter shows? IF IT DOES NOT, YOU ARE NOT CREDITING THE RIGHT ACCOUNT AND YOU ARE RESPONSIBLE FOR RECOVERING YOUR OWN FUNDSYou still owe me my refund back, mailed to the address of record, along with an apology letter to my *** before I will close this complaint
Regards,
***
We contacted our bank and according to *** they refunded the amountPlease see the attached receiptWe can't do anything else except to furnish a proof of the receipt that the amount $has been credited back to the customerThanks
Please advise as to where the account number for the credit card is located on the form you providedThe credit card that was issued the refund was the card number given by **.***A refund was issued on our part & we have provided proper documentationYou will need to take that information to your bank and have them look in the issue as to why it did not show up on your accountThere is nothing further on our part that we are able to doThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Despite your attached receipt, we nor our card has received a creditYou can resolve this issue by mailing a check to our address of recordIn addition, I would like a letter apologizing for the rude way my *** was treated when she came in personAfter speaking with the employee about the issue and receiving no assistance, she was rudely instructed to leave the premises.
Regards,
Again this document is not sufficient. I need a letter from the bank stating refund was not processed and it must state the card/account number. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Clearly, you are not paying close attention to this complaint, or you would have noticed that there are two attachments: one scanning the dates of [redacted] to [redacted] as well as one scanning the dates of [redacted] to [redacted]. I have "reattached" the statements for you to review, again. As you can tell from both statements, the credit was never received. I have requested an additional form from our card company proving the fact that you have not credited us back, which I anticipate will take a week. I will continue to keep this complaint open until you: 1.) Mail us a check to our home crediting us back for that amount, and 2.) send a written apology letter to my [redacted] apologizing for how she was treated, as you paying patient and customer.
Regards,
**. [redacted]
As previously stated I will need a letter from the bank stating the account number as the statements you are providing do not have an account number. I need to be able to match the account number that our bank states it was credited to to your statements. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Attached are the two statements from our [redacted] covering the time period in question ([redacted] to present). As you can see, there is a transaction dated [redacted] for $110.99. When you look at the other statement (from [redacted] to present), there are no transactions crediting that amount. Once again, I will repeat my request from Kingwood Psychiatry: I would like a check in the amount of $110.99 mailed to my house, the address of record. In addition, I would like a written apology for the way that my [redacted] was treated when she came in person to inquire about the missing credit, which as you can tell, is still missing.
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I understand. I have already begun the process of getting the form you are requesting, which I have been told will take 5-7 business days. Once I have the document, I will attach it to the complaint.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
We can provide all of the following:The calls were made after calling our card and verifying with them that they did not receive reimbursement. Their receipt means nothing if our company never received it.[redacted] had also tried to contact them more than just the day they are claiming. We can provide phone records that shows that we called them more times than what they are claimingWe can also provide records from the card company when I called to confirm that they never received a refund.Our balance still to this day was never updated. We can provide a screen shot of the proof that it was never credited only where it was charged. The account reflects NO refund given and NEVER at any point in time did.What documentation can we provide for you. Phone records, Online Transactions, Is there a way you can contact our card or can we get them to send out a letter stating that a refund was never granted.Please advise.[redacted] & [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am reattaching the emailed document from [redacted], which is the bank that represents our [redacted] card. In the letter, there is the last 4 digits listed. If you recall, according to HIPPA, which is a federal law, the company can only provide the last 4 digits of the account number when putting this information in print. For your convenience, I will also copy/paste it here.
NAME ON THE CARD: [redacted] Last 4 digits of card #: [redacted]Date of Transaction: [redacted] Amount of Transaction: $110.99Name of Merchant: KINGWOOD PSYCHIATRYEntry Mode \ Notes: SWIPED
According to [redacted], you need to be crediting back the card number listed above. The attached letter also lists ALL transaction details with the card, such as date/time, transaction number and clearing information, so it should be easy to locate and credit the card. IF YOU ARE NOT CREDITING AN ACCOUNT WITH THE LAST 4 DIGITS OF [redacted], YOU ARE NOT CREDITING THE CORRECT ACCOUNT. Once again, I would like a check mailed to our address of record for $110.99, in addition to an apology letter addressed to my [redacted] for the way she was treated.
Regards,**. [redacted]
[redacted].[redacted] was issued a refund of $104.27 on [redacted] and mailed a copy of the receipt (see attached) showing that this amount was returned to the credit card she provided. On [redacted], the receptionist received several calls regarding this refund. A message was given to myself the office manager...
so that her records could be reviewed. Received several calls from [redacted].[redacted] on [redacted] regarding this refund which she was explained that we were waiting for the Doctor/President of the office to get in so he can review the bank statements as he is the only one with access to that information. [redacted].[redacted] then came into the office express the same concern and was told that we were waiting for the doctor to look into it and have it researched by the bank. Shortly after [redacted].[redacted] left the office **.[redacted] also contacted the office and was once again explained that it is a process we must go through in order to have our bank research this credit. On [redacted] we spoke to [redacted] w/ [redacted] bank who stated it does show [redacted].[redacted] was credited $104.27 on [redacted]. It typically takes 5-7 business days to process but can take up to 10 business days depending on the customer's bank.
Please supply a written letter from your bank stating this deposit was not received for account ending in [redacted] as well as any paperwork you have. Thank you