Dur-A-Flex Inc Reviews (1)
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Dur-A-Flex Inc Rating
Description: Floor Treatment Compounds, Tile & Marble, Marble & Granite Installation, Stonework Fabrication
Address: 95 Goodwin St, Hartford, Connecticut, United States, 06108
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Review: After receiving the product and it being the wrong color.I was promised a refund which never happened.This company will give you the run around over and over again without resolving any customer service issues.Very bad business practice.Desired Settlement: I would like the refund they keep promising me and never deliver.I am a contractor with a very unhappy client.Keep getting the run around and no resolution.
Business
Response:
The
customer was fully refunded for the purchase price, tax and shipping of the
product in a reasonable time frame after receipt of the complaint.
Dur-A-Flex requires that authorized installers perform the application of our
product consistent with our instructions. This customer chose to apply
the product on their own and in an environment that our professional partners
would advise against. On the issue of color choice, we recommend the
approval of a sample to make sure that the color choice from literature or
website pictures is acceptable as a finished design choice. In this case
the customer also refused the opportunity to see a physical sample, and elected
to purchase based on a website color.
Consumer
Response:
Review: [redacted]
I am rejecting this response because: Refund was not received.
Sincerely,