Dry Clean King Reviews (1)
Dry Clean King Rating
Description: Dry Cleaners
Address: 914 Gateway Commons Cir, Wake Forest, North Carolina, United States, 27587-5992
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dry cleaning was not ready as promised and at wrong location. Then was told there was an accident and a pen exploded on clothing. Then no refund. Dry cleaning was dropped off for 1 day turnaround service on 3 weeks ago. There were 8 pieces in total all had been worn only once, all from [redacted] total price approx $800 worth of clothing. we arrived on XX to pick it up and had pre-paid. they stated that the clothing was at a different location and we could go there to get it. Unfortunately we were on our way out of town so could not. The following week after returning we went to the location at Gateway commons where we had dropped off the clothing and were told that the clothing was not available as there had been an issue with someones ink pen exploding and they were working to get the ink out of all effected clothing some of which they stated was ours. We voiced our dissatisfaction and were told that they would contact us when the clothing was read for pick up. We went back today as we have not heard from them and obtained the clothing and asked for a refund. They refused to provide a refund and stated they would give us credit for the next 8 pieces we brought in. This does not work for us as we are not interested in using their services any longer. We have been customers there for over 5 years and have had issues with lack of ability to provide full cleaning some clothes not ready but never complained and did not think it was a big deal but this was very different and we feel as though they are an untrustworthy service provider for dry cleaning. When the items were returned there were 1 item missingDesired Settlementfull refund in the amount of $21.00. And reimbursement in the amount of $85 for the missing item or return of the missing item. (white shirt with white stripes in overlay).