Drs of Smiles Reviews (1)
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Drs of Smiles Rating
Description: Dentists, Dentistry - Children, Dentist - Orthodontist, Dentistry - Cosmetic, Dentist - Dental Surgery, Dentist - Dental Implants, Dentist - Sedation, Dental Hygienists
Address: 1056 S Val Vista Dr Ste 1 Bldg 1, Mesa, Arizona, United States, 85204-5625
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Review: I went to this dentist because he said he could help me w/ my TMJ disorder. They quoted me $5,000.00 for everything! The orthotic appliance (night guard), the tensing treatment, & recheck appointments to adjust the device as needed. They said I was responsible for my $500.00 deductible, & they would bill the rest to the insurance. I paid the $500.00 on 5/16/13 & still have all of the receipts to proof everything! They kept my $500.00 & never had it applied to my deductible accordingly; Not only that, they billed for $5,300.00 (w/out subtracting my deductible) & the insurance paid them on all of it! So, they were over paid, yet they refuse to refund me my money, even though United Health Care is in complete agreement w/ me. UHC stated that Doctors of Smiles owes me that money & they have made multiple attempts to straighten out this issue, but have been unsuccessful. I have contacted the doctors office several times & each time I talk w/ them, they have a different excuse, another story, another lie, inaccurate records etc. This is so wrong! Very unethical & dishonest. To make matters worse, the whole 'treatment' never even helped me at all. I recently went to see a TMJ specialists & she said the orthotic splint (night guard) was useless & obviously not helping at all. So, she had to make me a new one! A patient shouldn't have to worry if their healthcare provider is going to steal from them or not!!! A patient should be able to trust their doctor & staff.Desired Settlement: I would like for the right thing to be done here. They owe me that money & it's totally unethical for them to keep it. I would also like others to know of this incident, so that the same thing doesn't happen to anyone else.