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DriveTime Reviews (3011)

December 7, 2015[redacted]Revdex.comPh. (602) 212-2232Fax (602) 263-0997  Re: Complaint # 1[redacted]Dear Ms. [redacted] Thank you for bringing this matter to our attention. We appreciate
the opportunity to address our customer’s concerns.On August 12, 2015, our customer entered into a...

Simple Interest
Retail Installment Contract with DriveTime when he purchased a 2013 Ford Focus.
Attached you will find the Simple Interest Retail Installment Contract for your
reference. On November 12, 2015, our customer contacted DriveTime to advise
that the title and registration paperwork that was sent to his local Department
of Motor Vehicles for the vehicle had been rejected. DriveTime advised our
customer that we would research the matter as to why the paperwork had been
rejected. On November 13, 2015, DriveTime informed our customer that the
title for the vehicle could not be notarized because of a new Power of Attorney
form in the state of Colorado that needed to be signed by our customer to
finish the registration process. On that day, our customer returned to a
DriveTime dealership to sign the new Power of Attorney. DriveTime sent this
updated documentation to our third party vendor to complete the registration
process. In that state of Colorado, DriveTime utilizes a third party vendor
to complete the tiling and registration for our vehicles after sale. DriveTime
provides all the proper documentation to the third party vendor, whom in
return, are able to work with the Colorado Department of Motor Vehicles to
complete the registration process. On November 18, 2015, our customer contacted DriveTime to advise
that he had not yet received the permanent registration tags for the vehicle.
DriveTime apologized for the delay and advised the documentation had been sent
to the third party vendor and is being processed currently. As a good will
gesture, DriveTime sent a $25.00 American Express Gift Card to our customer for
the delay. On December 3, 2015, our customer contacted DriveTime to advise he
had received the plates and registration for his vehicle. As a result, our
customer’s concern had been resolved. As an additional good-will gesture, DriveTime has applied a $25
credit towards our customer’s principal balance. We
apologize for any inconvenience and confusion this matter may have caused. Should
you have any questions or concerns, please contact us by calling us at
[redacted] Sincerely, Justin M. DriveTime Customer Relations Department

Revdex.com: What do I have to do with this. I know what my info said that has nothing to do with what my problem. I have been back and forth with them and still nothing is getting done. I will be taking legal action with them. [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 4, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a 2006 Chevrolet Impala. The vehicle also came...

with a Life of Lease Warranty, administered through [redacted]. The Cancel Anytime Lease Contract and the Life of Lease Warranty Agreement are attached for your review. When our customer visited the DriveTime dealership to discuss terms prior to leasing, the vehicle was thought to be part of our “Group 1” lease vehicles. Upon leasing the vehicle, it was determined it was actually a “Group 2” lease vehicle, indicating a higher quality of vehicle. Because of this difference in worth, an extra $100 was due towards the down payment. However, our customer was not held responsible for the extra $100 up front; instead, it was distributed through four “side notes” she would pay along with her first four payments. On April 6, 2015, our customer returned the vehicle to the dealership where she leased due to mechanical issues. No claim had been filed with [redacted]. Since our customer was still within the first 24 business hours of her lease, she was able to return the vehicle under the terms of the Vehicle Return Program. At the time of lease, our customer signed a Driver’s Seat Vehicle Return Agreement; this document has been included for your review. Under “Vehicle Return Program,” it is stated: “We will give you the ability to return the Vehicle to DriveTime and terminate thisLease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the first calendar day…Having driven it no more than 70 miles…With a restocking fee of $200.00; andIf the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles.” Because our customer had driven 174 miles when she returned the vehicle, she was responsible for $104 in over-mileage fees, as outlined above. However, DriveTime made an exception to waive our customer’s $200 restocking fee as a customer service gesture, leaving her responsible only for the $104 she owed in over-mileage fees. Also on April 6, 2015, our customer entered into a second Cancel Anytime Lease Contract with DriveTime when she leased a 2008 Chevrolet Impala. The Cancel Anytime Lease Contract is attached for your review. This vehicle was also a “Group 2” vehicle, so the same terms from the previous lease were maintained. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 13, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform her of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has credited $50 towards our customer’s payments.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

For full response, please see attached.  The actions described in our consumer’s correspondence are clearly not in keeping with DriveTime's set standards of service and support.  DriveTime strives to make each consumer’s experience both rewarding and pleasant while ensuring that...

everyone is treated with the utmost respect. We take situations like this very seriously and have thoroughly investigated our consumer’s specific concerns. This complaint has resulted in a training opportunity for our dealership personnel regarding our processes, policies and procedures.Upon further investigation of the matter, we have determined the complainant had authorization to speak on behalf of our accountholder. The complainant was assisting his girlfriend, our accountholder, with re-contracting the Retail Installment Contract. Fortunately,  a different sales manager was able to accommodate their concerns and successfully complete the re-contracting. We have since contacted our customer and apologized for her experience.  We apologize for any frustration this situation may have caused the complainant. At this time, we have made four (4) unsuccessful attempts to contact the complainant to discuss his concerns. We will continue our attempts to contact him to ensure an amicable resolution is reached. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations department at [redacted].   Thank you,   Danielle C.  Customer Relations

On April 18, 2016, our customer contacted DriveTime in regard to mechanical concerns. We encouraged her to contact Aeverex for further assistance and to file a claim. That same day, our customer contacted Aeverex with concerns about the vehicle overheating, engine light on in the vehicle, brake...

noise, and a window concern. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed. Soon after, an in-network repair facility filed a claim with Aeverex for the engine diagnosis; however, the aforementioned repair facility was unable to determine a failing component, and therefore no repairs were documented.   On May 2, 2016, our customer contacted Aeverex in regard to the vehicle jerking and engine noise. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed. The next day, our customer contacted DriveTime concerning the repair facility Aeverex referred her to. She stated that repair facility previously was unable to diagnose the vehicle, and had filed a claim that no mechanical issues were found. She expressed concern in regard to returning to that location, and wished to have the vehicle diagnosed at an alternative repair facility. We accommodated her request to change locations and referred her to another in-network repair facility.   On May 9, 2016, an in-network repair facility filed a claim with Aeverex for the water pump, coolant, timing cover, valve cover gasket, intake gasket, oil change, cooling system diagnosis. Aeverex approved these repairs in full under the terms of the Driver’s Seat Limited Warranty.   On May 20, 2016, our customer contacted Aeverex regarding the cooling system, and a fuel & ignition noise. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed. Please see the attached PDF for the full response.

January 22, 2016 Revdex.comPh. (602) 264-5299Fax (602) 263-0997   Re: Complaint # [redacted] To Whom It May Concern,  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.All DriveTime vehicles are...

thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.Regarding recalls, at the time of sale DriveTime provides our customers with a printed copy of a recall report from the federal government website www.safercar.gov. Our customer signed an Acknowledgement which states:“I/we know that DriveTime did not create this report and there may be mistakes or missing information. DriveTime said we should contact a new auto dealer to ask them if there are any safety recalls related to the vehicle. After looking at the recall report and having time to ask questions, I/we chose to sign the purchase or lease agreement and I/we understand that I/we do not have any claims against DriveTime related to any safety recalls.”The recall report provided to our customer listed an open recall on the steering torque sensor. Attached you will find the Recall Report and the Safercar.gov Recall Report Acknowledgement for your review.On November 27, 2015, our customer entered into a Conditional Sale Contract and Security Agreement with DriveTime when she purchased a 2008 Ford Escape. Our customer purchased a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Conditional Sale Contract and Security Agreement and Vehicle Service Contract for your reference. (CONTINUED…FULL RESPONSE SUBMITTED TO Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 26, 2014, our customer entered into a Simple Interest Retail Installment contract with DriveTime when he purchased a 2007 Toyota Avalon. Our customer elected to...

purchase a 3 year/36,000 miles vehicle service contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. On November 17, 2014, we contacted our customer and explained his 30 day/1,500 mile limited warranty has expired. We informed our customer that vehicle diagnosis is not covered under the vehicle service contract. We made a one-time exception to cover the vehicle diagnosis. We encouraged our customer to submit his tow receipt to Aeverex for possible reimbursement per the vehicle service contract. On November 21, 2014, the repair facility recommended an engine replacement. Aeverex approved a third party inspection to verify the failures. At this time, we encourage our customer to contact Aeverex regarding rental reimbursement. Once failures are verified, we can review for assistance. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Drivetime is able to put the remaining balance in the back of the loan , and that is what we want done . They have done that before. I am on a fixed income of SSI and I cannot come up with 2,000 . I could of kept up the payments from here on out. I have had difficulty in my SSI this past month which caused me to be later on paying any amount but I now have that all fixed. Who ever I spoke with before, told me I could have the past due amount put in the back of my loan.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns.On April 2, 2014, our customers entered into a Cancel Anytime Lease Contract when they leased a 2004 Jeep Grand Cherokee. Included you will find the Cancel Anytime Lease contract for...

your reference. We have tried to reach out to our customer multiple times and have been unsuccessful. At this time, we are unable to assist with the cost of repairs. However, we are able to offer the following option to our customer: ? Our customer pay $215.39 in over mileage fees. In exchange, DriveTime agrees to: ? Exchange our customers into a different lease vehicle free of exchange fees. The vehicle would be in the same lease group to be able to transfer over their down payment. Our customer also wanted a new lease to start where the previous lease would end. However, that is not an option in our system and the payments would stay with the vehicle for usage. If our customers would like to take the above offer, we encourage them to contact us at the number below. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 27, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract when she leased a 2006 Ford Taurus. Included you will find the Closed...

End Motor Vehicle Lease Contract for your reference. On November 18, 2014, our customer’s vehicle was recovered and her lease contract was terminated due to non-payment. Our Closed End Motor Vehicle Lease customers are not responsible for paying any title or registration fees at the time of leasing the vehicle. Please refer to page 2 of the "Closed End Motor Vehicle Lease Contract" under section 4 "Itemization of Gross Capitalized Cost." We have made several unsuccessful attempts to contact our customer to discuss her concerns. On March 11, 2015, we sent a letter via certified mail to our customer’s address. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

On October 3, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Nissan Altima. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached will be the Simple...

Interest Retail Installment Contract for your reference. At the beginning of each new month, DriveTime updates credit reports for all of our customers. If our customers reach 30 or more days past due by this time, then we report this update to the three major credit bureaus. On February 4, 2016, our customer informed DriveTime that he had traded in the vehicle with another dealership and we should be receiving a payoff check from them. On February 19, 2016, we advised our customer that we had not received a payoff check from the other dealership. He informed us he will contact them and provide an update. On March 2, 2016, we received a payoff check from the other dealership. At that time, our customer’s account was 48 days past due. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity. On June 27, 2016, we found that we were inaccurately reporting to the credit bureaus and immediately submitted a correction to them. On July 26, 2016, we informed our customer that we would not be able to accommodate his request to have the negative mark removed from his credit. Our customer was not satisfied with our response and disconnected the call. At this time, we are unable to accommodate our customer’s request to remove the 30-day delinquency. DriveTime is required to abide by the Fair Credit Reporting Act (FCRA) for all reporting activity. Adjusting our customer’s credit to remove the 30 days plus reporting would be against FCRA §623 [15 U.S.C. § 1681s-2](to be continued)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns.
On March 23, 2012, our customers entered into a Simple Interest Retail Installment Contract when they purchased a 2008 Dodge Charger. The vehicle came with a 3 year/36,000 mile...

limited warranty. Included you will find the Simple Interest Retail Installment Contract and the limited warranty for your reference.
We have attempted to contact our customers to discuss their concerns, but have been unsuccessful. On September 19, 2014, we sent a letter via certified mail to our customers’ address on file. The purpose of this letter is to inform our customers of our attempts to reach out to them. We encourage our customers to contact our Customer Relations department at [redacted], to discuss their concerns.
At this time, we are unable to accommodate our customers’ request to return the vehicle without any negative effects to their credit and refund their down payment. However, we are able to review the current issues with the vehicle for assistance.
As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].
Sincerely,
[redacted]
DriveTime
Customer Relations

On January 24, 2017, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2007 Chrysler Aspen from DriveTime. The Contract was subsequently assigned to DT Acceptance Corporation, now known as [redacted] Acceptance Corporation ([redacted]). The vehicle came...

with a 30 day/1,500-mile DriveCare Limited Warranty, administered by SilverRock. Attached is a copy of the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference. All DriveTime vehicles are inspected prior to purchase at our DriveTime inspection centers. Parts that fail are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Prior to sale, if a vehicle displays a mechanical failure or is below DriveTime’s specifications, the vehicle is not sold. If a potential DriveTime customer wishes to purchase the vehicle, the vehicle must no longer display any signs of mechanical failure and meet DriveTime standards and specifications.On January 30, 2017, DriveTime reached out to our customer to discuss his concerns. Our customer confirmed the brakes and rotors had been fully replaced and did resolve his concerns, however, he decided to return the vehicle regardless. We apologized for his experience and the call was ended on amicable terms.

The problem is that I had to use my first 30 plus days in and out of the repair shop for this non-reliable car. I called Drive Time to let them know that I was making a payment of 850.00 on Dec 31st due to having medical issues/bills.  A couple days later the car check light engine turned on and the car shut off the following day on December 24nd 2015. I called Drive Time and let them know that car shut off that week. They told me that due to me having an outstanding balance that there is nothing they can do. So I asked to speak with a supervisor in the escalation department. They told me if I can get it to the shop and pay the deductible then I should be good and that I need to make a payment as soon as possible. I’ve done everything they told me to do regarding getting the car to a repair shop. I’ve been stranded for 2 weeks and now my daughter is missing school and I’ve spent my holidays stress to the max. I’ve been in and out of the repair shop and on the phone for hours calling back to back to Drive Time’s escalation department. The car is still at the repair shop parking lot and I will be renting a car one way to get home with my daughter and puppy on 1/8/16. Please help me, I wouldn’t mind paying for a working car but since the car couldn’t make it back home to [redacted] due to car issues.  Due to having to take the car back and forth over 3 times and being stuck in traffic due to the car failing on me, I’m exhausted and just want my money back so I can purchase a reliable car. I can afford to make the payment but the car was a lemon. I have attached the 4 times that I had to take to the repair shop. I don't think the owner of Drive Time would like to live in and out of the repair shop and stranded on the streets waiting for tow trucks in the cold [redacted] weather. I had to pay for a one way home back to [redacted] and the car is still stranded back in [redacted]

November 9, 2015Revdex.comPh. (602) 212-2232Fax (602) 263-0997  Re: Complaint # [redacted]To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate
the opportunity to address our customer’s concerns.On April 26, 2006, before purchasing a vehicle with...

DriveTime, our
customer filed for Chapter 13 bankruptcy. This bankruptcy was discharged on July
20, 2011. On July 23, 2011, our customer entered into a Simple Interest
Retail Installment Contract with DriveTime when he purchased a 2005 Dodge
Durango. Attached you will find the Simple Interest Retail Installment Contract
for your reference. On March 23, 2013, our customer entered into another Simple
Interest Retail Installment Contract with DriveTime when he purchased a 2011 Nissan
Sentra. Attached you will find the Simple Interest Retail Installment Contract
for your reference.In October 2014, DriveTime temporarily ceased credit reporting to
all three major credit bureau agencies. This cease was due to required system
enhancements taking place in the manner DriveTime reports to the credit
bureaus. We have completed the necessary updates with Experian and Equifax, and
they have uploaded our customers’ account information for public viewing. TransUnion
has recently completed these updates, as well. We understand the importance of building and maintaining a credit
score. We also understand the importance of accurately reporting credit
activity, and that is why DriveTime has made the effort to complete these
system enhancements. After a recent extensive review, we determined that there were
serious questions about the ability to report bankruptcy accounts accurately.
As a result, we were temporarily unable to report accounts with previously
filed bankruptcies, in order to ensure no inaccurate reporting occurred. This
change was also required to ensure DriveTime was in compliance with the Fair
Credit Reporting Act. At this time, DriveTime has found a resolution to report
accurately for accounts that have had a previously dismissed bankruptcy. This
update should reflect on our customer’s credit reporting within 30-60 days for
both accounts. We will be reinstating these trade lines with Experian, Equifax
and TransUnion. On November 5, 2015, we contacted our customer and came to an
amicable resolution. We discussed the above information and advised our
customer to contact us at 800-965-8043 with any further questions or concerns.As an additional good-will gesture, DriveTime has sent a $25.00
[redacted] gift card to our customer’s address on file.  Should
you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, Justin M. DriveTime Customer Relations Department

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn January 6, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a [redacted]. Our...

customers purchase included a * year/*6,000 mile DriveCare Limited Warranty. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part isfunctioning at the time of inspection, there is no need to replace it. On May 29, 2012, an in-network repair facility filed a claim for repairs needed on the vehicle. DriveTime covered the repairs for the air compressor for a total of $827.97. On December *, 201*, an in-network repair facility filed a claim for the air compressor and an engine replacement. DriveTime approved the repairs for a total of $*,140.52.On July 16, 2015, we were notified of our customer’s new mechanical concerns regarding his air compressor. We made multiple attempts to contact our customer to inform him that the repair would not be covered due to exceeding his * year/*6,000 mile DriveCare Limited Warranty. However, we informed our customer that we would review any out of pocket repair expenses for payment extensions. On July 25, 2015, our customer voluntarily returned his vehicle to DriveTime. When our customer’s vehicle was returned, the odometer documented a total of 1*0,219 miles. Our customer’s DriveCare Limited Warranty expired once the vehicle had reached 120,*62 miles. On August 5, 2015, Drivetime’s Customer Relations Department reached out to our customer to address his concerns. We notified our customer that we were unable to accommodate his request for a refund and to delete the reporting of his account to the credit bureaus. We advised him we would look into other possibleresolutions regarding his concerns.  After further review, DriveTime is offering the following resolution:DriveTime agrees to Waive deficiency balance of $7,940.45Submit an update to all three (*) major Credit Bureau reporting agencies to report DriveTime trade line paid with no delinquenciesIn exchange, Customer agrees to:Remit payment to DriveTime via certified funds in the amount of $*,970.22.Our customer will be required to sign a Full Settlement and Release of Claims if he chooses to take advantage of this offer. This settlement offer is good until August 25, 2015. We have made several unsuccessful attempts to contact our customer to discuss our offer to assist. We encourage our customer to contact our Customer Relations Department at [redacted] in order to accept this resolution.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has mailed $25.00 American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].  Sincerely, DriveTime Customer Relations

I had my eye on a car from drive time. I sat down gave all my information and was to get a call back shortly. I waited two days than no phone call.[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 11, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2012 Nissan Altima. We have attached the Simple Interest Retail...

Installment Contract for your reference. DriveTime has temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements taking place in the way DriveTime has been reporting to the credit bureaus. We anticipate these enhancements will be completed no later than the first week of March. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements. On January 18, 2015, we contacted our customer and offered the following resolution: DriveTime agrees to: ? Send a letter to our customer reflecting her past payment history ? Update her account’s credit reporting manually once credit reporting resumes As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance. We apologize for any confusion or inconvenience this may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations Department

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn May 3, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Chevrolet...

Cobalt. Attached you will find the Simple Interest Retail Installment Contract for your reference.In October of 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. The cease was due to required system enhancements as well as to comply with the Fair Credit Reporting Act. We have completed the necessary updates with all three major credit bureaus at this time, and they have begun uploading our customers’ account information for public viewing.We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements.After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed or discharged bankruptcy. On July 29, 2015, we submitted for reinstatement of our customer’s trade line with the three major credit bureaus. This reinstatement should reflect on our customer’s credit reporting within 30-60 days.We have made several unsuccessful attempts to contact our customer to discuss her concerns. We encourage our customer to contact our Customer Relations Department at [redacted], should she have any further questions regarding this matter.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,[redacted]DriveTime Customer Relations

I disagree with drivetime this is not the first time that drivetime went in our bank account. We discuss this they say ok that it want happen again but they keep doing it.And  as for the extendedwarranty I call and they told me that it was covered up under the warranty and now they don't wanted to fix my car I am paying for something I will never be able use they don't honor nothing they say I disagree with everythi

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Description: AUTO DEALERS-USED CARS

Address: 7211 Mcknight Rd, Pittsburgh, Pennsylvania, United States, 15237-3509

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