Dresssale.com

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They claim they did nothing wrongThey say they made the dress to the measurements I gave them but they used the wrong measurementThey made the dress floor length by the floor length measurement but the dress was supposed to be calf lengthIt was also too tight everywhere so they didn't make it to the measurements In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They are not willing to resolve the issue! This was my weddding dress that now I cant use! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: 10pt;">I want to make sure that my complaint gets logged with the Revdex.com so other consumers don't have to go through what I'm going through with Dresssale.comDresssale.com did contact me and their response was at first to offer a 15% discount and they would pay for the dress alterationsHowever, at this point it doesn't make sense to go through the hassle of fixing a dress that should have not had a problem to begin withSo, I contacted my credit card company, I filled a dispute with them and they credited my account temporary until they investigatemy resolution at this point is to return the dressDresssale.com provided me with a return address and I'll be shipping the dress on Monday January ***Another note I would like to add to this complaintI read from other people that bought dresses from Dresssale.com that the nightmare of dealing with Dresssale.com doesn't end even when the dress is returned because they contest that they never receive the return itemI'll have copies of the tracking number and receipt for the shipped item.This is the reason I decided to choose the option that my complaint is not resolvedThis complaint will only be resolved when they write me that they received the dressAlso, they are not very business savvy or have basic knowledge in costumer service, because they called my wife pretty much everyday at 5:AM for the past daysTheir email responses from the complaint so far have poor business and grammatical meaning In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Dresssale.com regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">They are saying that they made the dress to the measurements I gave them but they used the measurements for the wrong thingThe one measurement was to the floor and they made the dress that length but they were supposed to make it calf-length as in the picture-not to the floorI have a picture of the dress as they portrayed it and a picture of the one they made and it is nothing like the pictureIt was also supposed to be made of stretch satin and it was not stretchy at allIt was made of taffetaAlso the whole dress was too tight and short waisted so they didn't make the dress correctly according to those measurments eitherThe whole point of ordering a dress to your measurements is that it will fitThis dress was completely unwearable as they made it and they refuse to correct it or refundThey say they did nothing wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Dresssale.com regarding complaint ID ***
Sincerely,
*** ***

At this time, I have been contacted directly by Dresssale.com regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
They sent me a email stating that they have put too much time and labor into making my dress and because of the cost of wages it wouldn't be profitable to give me a refund or exchange, they said the best that they can do, is put a 10% credit towards any future purchaseThis is not a acceptable outcome to this purchase on my part and I am completely dissatisfied with this company and believe that they should be removed from the web.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">They are not willing to resolve the issue! This was my weddding dress that now I cant use!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They claim they did nothing wrong. They say they made the dress to the measurements I gave them but they used the wrong measurement. They made the dress floor length by the floor length measurement but the dress was supposed to be calf length. It was also too tight everywhere so they didn't make it to the measurements.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Dresssale.com regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
10pt;" class="MsoNormal">I want to make sure that my complaint gets logged with the Revdex.com so other consumers don't have to go through what I'm going through with Dresssale.com. Dresssale.com did contact me and their response was at first to offer a 15% discount and they would pay for the dress alterations. However, at this point it doesn't make sense to go through the hassle of fixing a dress that should have not had a problem to begin with. So, I contacted my credit card company, I filled a dispute with them and they credited my account temporary until they investigate. my resolution at this point is to return the dress. Dresssale.com provided me with a return address and I'll be shipping the dress on Monday January [redacted]. Another note I would like to add to this complaint. I read from other people that bought dresses from Dresssale.com that the nightmare of dealing with Dresssale.com doesn't end even when the dress is returned because they contest that they never receive the return item. I'll have copies of the tracking number and receipt for the shipped item.This is the reason I decided to choose the option that my complaint is not resolved. This complaint will only be resolved when they write me that they received the dress. Also, they are not very business savvy or have basic knowledge in costumer service, because they called my wife pretty much everyday at 5:30 AM for the past 3 days. Their email responses from the complaint so far have poor business and grammatical meaning. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Dresssale.com regarding complaint ID [redacted].  I filed a dispute with my credit card company still waiting on the outcome.
Sincerely,
[redacted]...

[redacted]

Review: I purchased a dress from this company and when I received my dress it was clearly too small. I notified the company that the dress was not made correctly and that I wanted the return address and information to return the dress, they refused to help me and told me to take it to a tailor to fix it, it is impossible to alter a dress that is too small to begin with and I don't want to add spend any additional money on a dress that is completely unsatisfactory.Desired Settlement: I want this company to honor their satisfaction guaranteed statement on their website or admit that all sales are final even if the dress was made incorrectly.

Consumer

Response:

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They sent me a email stating that they have put too much time and labor into making my dress and because of the cost of wages it wouldn't be profitable to give me a refund or exchange, they said the best that they can do, is put a 10% credit towards any future purchase. This is not a acceptable outcome to this purchase on my part and I am completely dissatisfied with this company and believe that they should be removed from the web.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a dress that was promised to be made to my measurements to look like the picture. It was a calf-length dress in the picture. When I received the dress it was at least a foot too long-it puddled on the floor! And it was too tight to be wearable. They will not return it. Their policy is no returns on custom measurements but it is assumed by the customer that it will look like the picture and fit reasonably well! They can't give you a dress that is not like the picture, over a foot too long and is unwearable and not make that right! They asked for a lot of measurements-one of which was the hollow to floor which I gave them-52". But they did not ask for the measurement from hollow to hem! They made it floor length and they say because they confirmed that measurement that they did nothing wrong but that was not the hem measurement! It is their job to know how to make a calf length dress and that you don't use the floor measurement to make a calf length dress!Desired Settlement: Refund for this unwearable dress.

Consumer

Response:

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They are saying that they made the dress to the measurements I gave them but they used the measurements for the wrong thing. The one measurement was to the floor and they made the dress that length but they were supposed to make it calf-length as in the picture-not to the floor. I have a picture of the dress as they portrayed it and a picture of the one they made and it is nothing like the picture. It was also supposed to be made of stretch satin and it was not stretchy at all. It was made of taffeta. Also the whole dress was too tight and short waisted so they didn't make the dress correctly according to those measurments either. The whole point of ordering a dress to your measurements is that it will fit. This dress was completely unwearable as they made it and they refuse to correct it or refund. They say they did nothing wrong.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They claim they did nothing wrong. They say they made the dress to the measurements I gave them but they used the wrong measurement. They made the dress floor length by the floor length measurement but the dress was supposed to be calf length. It was also too tight everywhere so they didn't make it to the measurements.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted]

ORDER NUMBER: [redacted]

ORDER DATE: Monday ** October, 2015

STATUS: Shipped

SHIPPED TO: [redacted] ([redacted] United States)

Phone:[redacted]

SHIPPING METHOD: Standard Shipping (to US)

BILLED TO: [redacted] ([redacted] United States)

Phone:[redacted]

PAYMENT METHOD: paypal

Submit a Ticket

Order Received Payment Received All Shipped

Pending

Processing

Order status

DATE TIME STATUS COMMENTS

October **,2015 01:24 PM Pending

October **,2015 01:26 PM Processing Payment Received

October **,2015 01:26 PM Processing Payment Received, PAYPAL Transaction ID:[redacted]

November **,2015 10:07 PM Shipped Parcel is shipped, and tracking number is :[redacted] tracking website [redacted]

Order Tickets

LAST UPDATED TICKET ID TITLE STATUS

November **,2015 [redacted] Order status Open View Details

CART SUMMARY

Due to our shipping policy, we may ship items separately to guarantee your items arrive quickly.

ITEM Qty. PRICE

Resplendent Ivory Sheath Wedding Gown with Detachable Delicate Lace Overlay Details Color - White Bust - 34 inch Waist - 29.5 inch Hips - 32 inch Hollow to Floor - 49 inch Height - 60 inch Custom Measurements - Choosed 1 USD 222.98

Sub-Total: USD 222.98

Standard Shipping (to US): USD 25.98

Shipping Insurance USD 5.99

Total: USD 254.95

they charge me for 2 dresses. plus I am only 5 foot. I got just the dress to today it 2 big for some who over 6 tall. plus I didn't know that I got charge for 40.00 buck ups. the company from China, Peoples Republic. . I wanted a full refund. they didn't do that.

PayPal logo Oct **, 2015 12:26:11 PDT

Transaction ID: [redacted]

Hello [redacted],

You sent a payment of $254.95 USD to DRESSALE. ([redacted])

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DRESSALE

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Shipping address - confirmed

[redacted] United States

Shipping details

The seller hasn’t provided any shipping details yet.

It

Description Unit price Qty Amount

Dressale Purchase

Item# Receipt-[redacted] $254.95 USD 1 $254.95 USD

Subtotal $254.95 USD

Total $254.95 USD

Payment $254.95 USD

Charge will appear on your credit card statement as "PAYPAL *DRESSALE"

Payment sent to [redacted]

Invoice ID: 1-[redacted]

Issues with this transaction?

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Questions? Go to the Help Center at [redacted].

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They have the worst customer service on there. I charge me on my credit card.Desired Settlement: I wanted a full refund for this dress I got. They charge me more plus I want a full refund this how they are treat. Let me show you.

Chat Information[redacted]

Chat Information[redacted]

[redacted]: sandy your company sent me a dress with 2 codes 1 being [redacted] chargesn for it

[redacted]: I also told you im as as a hobbit . Im 5'0 how can you help me please send me a refund of both purchases I have the purchase numbers for you [redacted] and [redacted] . I can tell you if your company is sham you will be hearing from my lawyer who happens to be my son in law thanks you.

sandy: [redacted].

sandy: [redacted]

[redacted]: excuse me sandy, I am a very unsatsfied customer. saying yull be with me in a second means nothing I need a response asap or my son with file charges , because this is not a B.B.B company. so please get back to me .

sandy: [redacted]u

[redacted]: that is not satisfactory, my wedding is december [redacted] I will need a full refund of both purchases, and a package and label fully paid so I can send the dress back to you thanks.

sandy: [redacted]

sandy: have u got it?

[redacted]: yes I have recieved it. which is why I responded to you. so far have not gotten one solid answer. its been rep after rep. so please let me know asap. thank you

[redacted]: I told you I have the dress already

sandy: [redacted]

[redacted]: I am with report with Revdex.com

this how they treat me when I been try get my refund. I am tried of there company they treat people would you please take care of them.

Review: I ordered a formal dress from dresssale.com. The dress was the wrong size and also wasn't completed. It was missing the clasps to keep the dress on. The company has refused to give me a refund. They asked for pictures of the problems which I happily sent them. I've emailed them countless times, all with the outcome of the denial of a refund.Desired Settlement: I would like my money returned. I would also like to see no one else go through this problem. This company should not be in business.

Review: First of all not sure which location this came from. the website is dressale.com, the only address I could find is this oneUNIT [redacted], they wont give me a number to call them either. I ordered my wedding dress of dressale.com, when I finally got it there were pin holes all in the top of the dress, loose strings and loose sequins. I contacted them by email , the only way you can and sent pictures as they requested and they told me to get it fixed locally! First of all, now I have paid for a dress that I cant wear and then they want me to spend more money trying to fix pin holes, you cant fix pin holes.Desired Settlement: I want a refund ASAP because I need to get a wedding dress

Consumer

Response:

At this time, I have been contacted directly by Dresssale.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They are not willing to resolve the issue! This was my weddding dress that now I cant use!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Dresssale.com regarding complaint ID [redacted].

Sincerely,

Review: I purchased 2 dresses from this company. First they charged me $42.00 for 3-5 day shipping which did not happen it took 17 day to get them. Then they were both defective. Both had parts that had not been sewn properly so the stitching came apart. One dress was different from what I ordered and the chest on both were too close together. I sent serveral emails requesting an address so I could return these dresses for a refund and they refused. Told me that the dresses were 90% correct and at first offered $10 then $15 to settle my complaint. They also keep telling me that it is very expensive to send a product to China and thats where these dresses would have to go. I have 15 emails requesting a refund and them giving me the run around. I emailed them and sent pictures the same day I received the dresses and they have continually made excuses.Desired Settlement: I would like to return these defective dresses for a full refund

Consumer

Response:

At this time, I have not been contacted by Dresssale.com regarding complaint ID [redacted].

No I have not heard from them since I originally contacted them at which time they told me to take it to a local tailor.

Sincerely,

Review: I order a dress from the company received my order and it is extremely poor quality and they refuse to refund my money. Tons of visible defects.Desired Settlement: I am requesting a full refund this is for my daughters birthday and there is no way she will you that dress I do not have $200 to give a way to a company that provides poor quality.

Consumer

Response:

At this time, I have not been contacted by Dresssale.com regarding complaint ID [redacted]. I filed a dispute with my credit card company still waiting on the outcome.

Sincerely,

Review: I ordered a wedding dress from them and when it came in, the under pinning was cut incorrectly which caused it to bunch up all the way up the zipper as well as made the dress snug on one side and it hangs way down on the other side. I took it to several other seamstresses but the only way to fix it is to have the entire skirt remade because the material has been cut "biased" and too short as well as it will cost $500. This company refuses to fix their mistake or refund my money. I have multiple photos and email exchanges to show my concern. Now my wedding is next week and I don't have the money to even rent a dress because this company refuses to take care of their mistake.Desired Settlement: The cost of the dress which is $105.00 and I will return the dress to the company

Review: I have been trying to get my money back on a dress and shoes with no luck.Desired Settlement: I ordered a dress for my daughters wedding and when I got it it looked nothing like the on line picture. It was 3 sizes to big and it looked like a child did the beading. It was one of the worse dresses I have ever seen. Dressales don't have a direct contact number just an email. I've emailed them with no reply at all. I paid 214.00 for dress and canceled shoe before they shipped for 45.00 I have not received anything from them. I paid this through [redacted] and got very up-set with them. They said they were not going to give me my money back because dressales said I got what I ordered. I sent picture of the dress to [redacted]. Very poor business. Please help me to get my refund.