I apologize for overlooking this complaint Yes we did have an agreement to refund the balance; however, this was also contingent on Gallagher Construction Group receiving back the cancellation of contract which we sent via mail with a return envelope endorced We have not received it back as of yet In order for Gallagher to cancel the contract and process the refund, we have to provide a Notice of Cancellation to our insurance providers to release the bond and cancel the warranty coverage Being 100% honest, I did believe we had received it back when speaking to Ms [redacted] and am truly not trying to cause this customer further grief but the offer to cancel the contract was a gesture of good faith and not required by Illinois Law In speaking to Ms[redacted] she keeps referencing the "agency" so I am wondering if she forwarded the Cancellation to the Revdex.com Regardless, we will send another copy for execution and get the matter resolved in short order I truly do apologize that I overlooked this complaint as I always respond to the Revdex.com and am extremely proud of our A rating I assure all copied on this response that Gallagher will get the matter resolved It may not be as quickly as the Customer wishes as we have to follow proper procedure but we will get it resolved Thanks
Mr***'s recollection of events is grossly innacurate Mr [redacted] signed a contract wherein his roof replacement was being funded by an insurance claim We were not made aware of this fact upon accepting the project We were aked, and originally agreed to a down payment less than that required in the contract as Mr [redacted] expressed the need for financial flexibility We obliged Some time later, when it was discovered that the project was in fact an insurance claim, we offered, and Mr [redacted] agreed to allow Gallagher to act as his agent and negotiate with the insurance company Upon receiving the signed insurance authorization from Mr***, we spoke to his insurance agent wheeein we learned that Mr [redacted] accepted a lump sum cash settlement and had already been paid in full by his insurance company This raised red flags for the obvious reasons as we were asked for leniency on his down payment and now learned that he had already been paid in full by the insurance company Having been in business for years, I have the experience to know when my company may be at risk and as such requested Mr [redacted] pay the balance of his deposit, which he did We then ordered the materials which were specified as "***" we ordered "***" shingles As it turns out, Mr [redacted] didn't like the "***" shingles, he wanted a designer colored shingle (I don't recall the exact name) so we had to return the "***" shingles and replace them with the designer shingles We then asked Mr [redacted] for an additional payment as the designer colored shingles required payment in full by Gallagher Mr [redacted] obliged Gallagher is now ready willing and able to complete the job upon receipt of proof of funds for final payment I have been doing contruction a very [redacted] time and will not apologize for protecting my company financially Nonetheless, we are completing Mr***'s project in short orderLastly, what was also left out by Mr [redacted] is that when he felt we could secure him additional monies from his insurance company, he had no issue with the project being delayed In addition, Mr [redacted] went on vacation for two weeks wherein he desired us to wait until his return Once it was discovered that Mr [redacted] took a lump sum cash payment and closed his insurance claim, he then began demanding his roof be completed instantly but unfortunately, with Mr [redacted] being the 248th residential job completed by my company so far this year, we had to place him in the schedule accordingly as my company has a substantial backlog due to the quality of our work, the warranty provided, and the lengthy history in the Chicagoland areaAgain, I am unable to apologize for protecting the financial integrity of my company and assure everyone that our 248th job of the year will be completed with as much quality as the first one and the last one of the season Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
My company has admittingly had issues with this customer We have tried earnestly to meet her demands and have fallen short in her eyes each step of the way When we speak on the phone, it is nice as pie and we agree to everything and then within hours sometimes an email is received berating my company and my men Sometimes we receive three or four emails a day My company was decimated with the flu and we are substantially back logged There is nothing I can do about my men being out, as well as my staff, and no matter what Ms [redacted] wants results, which I completely understand and we are driving as hard as possible to reach them We expect to be onsite next week to finish the project and provide the quality we have provided to all of our customers The bottom line is my company is back logged, short on manpower due to illness, and are working to recover There is nothing more to say than that except that when we are finished the customer will be pleased In regard to the threat to call the entire world and smear my company name online, that is a matter best left unaddressed for the obvious reasons; however, I can say that with all of my customers, I simply am not provided one inch of relief with this customer which is the case sometimes when working with customers in their home We simply ask that we be given some time to right the ship and work through our back log, and we will Ms [redacted] is a dearly valued customer and we are excited to get the project completed to her satisfactionAs an aside, I have asked for the medical records and receipt from her son's doctor visit and have offered to pay all expenses As of today's date, I haven't received anything but remain willing to cover the doctor visit It's the least I can do
I apologize for overlooking this complaint Yes we did have an agreement to refund the balance; however, this was also contingent on Gallagher Construction Group receiving back the cancellation of contract which we sent via mail with a return envelope endorced We have not received it back as of yet In order for Gallagher to cancel the contract and process the refund, we have to provide a Notice of Cancellation to our insurance providers to release the bond and cancel the warranty coverage Being 100% honest, I did believe we had received it back when speaking to Ms [redacted] and am truly not trying to cause this customer further grief but the offer to cancel the contract was a gesture of good faith and not required by Illinois Law In speaking to Ms[redacted] she keeps referencing the "agency" so I am wondering if she forwarded the Cancellation to the Revdex.com Regardless, we will send another copy for execution and get the matter resolved in short order I truly do apologize that I overlooked this complaint as I always respond to the Revdex.com and am extremely proud of our A rating I assure all copied on this response that Gallagher will get the matter resolved It may not be as quickly as the Customer wishes as we have to follow proper procedure but we will get it resolved Thanks
Mr***'s recollection of events is grossly innacurate Mr [redacted] signed a contract wherein his roof replacement was being funded by an insurance claim We were not made aware of this fact upon accepting the project We were aked, and originally agreed to a down payment less than that required in the contract as Mr [redacted] expressed the need for financial flexibility We obliged Some time later, when it was discovered that the project was in fact an insurance claim, we offered, and Mr [redacted] agreed to allow Gallagher to act as his agent and negotiate with the insurance company Upon receiving the signed insurance authorization from Mr***, we spoke to his insurance agent wheeein we learned that Mr [redacted] accepted a lump sum cash settlement and had already been paid in full by his insurance company This raised red flags for the obvious reasons as we were asked for leniency on his down payment and now learned that he had already been paid in full by the insurance company Having been in business for years, I have the experience to know when my company may be at risk and as such requested Mr [redacted] pay the balance of his deposit, which he did We then ordered the materials which were specified as "***" we ordered "***" shingles As it turns out, Mr [redacted] didn't like the "***" shingles, he wanted a designer colored shingle (I don't recall the exact name) so we had to return the "***" shingles and replace them with the designer shingles We then asked Mr [redacted] for an additional payment as the designer colored shingles required payment in full by Gallagher Mr [redacted] obliged Gallagher is now ready willing and able to complete the job upon receipt of proof of funds for final payment I have been doing contruction a very [redacted] time and will not apologize for protecting my company financially Nonetheless, we are completing Mr***'s project in short orderLastly, what was also left out by Mr [redacted] is that when he felt we could secure him additional monies from his insurance company, he had no issue with the project being delayed In addition, Mr [redacted] went on vacation for two weeks wherein he desired us to wait until his return Once it was discovered that Mr [redacted] took a lump sum cash payment and closed his insurance claim, he then began demanding his roof be completed instantly but unfortunately, with Mr [redacted] being the 248th residential job completed by my company so far this year, we had to place him in the schedule accordingly as my company has a substantial backlog due to the quality of our work, the warranty provided, and the lengthy history in the Chicagoland areaAgain, I am unable to apologize for protecting the financial integrity of my company and assure everyone that our 248th job of the year will be completed with as much quality as the first one and the last one of the season Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
My company has admittingly had issues with this customer We have tried earnestly to meet her demands and have fallen short in her eyes each step of the way When we speak on the phone, it is nice as pie and we agree to everything and then within hours sometimes an email is received berating my company and my men Sometimes we receive three or four emails a day My company was decimated with the flu and we are substantially back logged There is nothing I can do about my men being out, as well as my staff, and no matter what Ms [redacted] wants results, which I completely understand and we are driving as hard as possible to reach them We expect to be onsite next week to finish the project and provide the quality we have provided to all of our customers The bottom line is my company is back logged, short on manpower due to illness, and are working to recover There is nothing more to say than that except that when we are finished the customer will be pleased In regard to the threat to call the entire world and smear my company name online, that is a matter best left unaddressed for the obvious reasons; however, I can say that with all of my customers, I simply am not provided one inch of relief with this customer which is the case sometimes when working with customers in their home We simply ask that we be given some time to right the ship and work through our back log, and we will Ms [redacted] is a dearly valued customer and we are excited to get the project completed to her satisfactionAs an aside, I have asked for the medical records and receipt from her son's doctor visit and have offered to pay all expenses As of today's date, I haven't received anything but remain willing to cover the doctor visit It's the least I can do