The 2011 used vehicle was sold in June 2013 with over 2 years usage and over 19,000 miles on it. The Car fax report did not indicate any damage history. There were no obvious signs of damage. The vehicle does have a full manufacturers warranty in effect. We can only disclose whatever information we...
have at the time of sale, but in no case does Car fax or our dealership guarantee that a used car did not have an accident repair. Since the complaint was filed we offered the complainant a 50% reduction toward the repair cost. He agreed and paid 50% towards the repair. The owner has since decided to a full refund to the complainant as a goodwill gesture. We will have the refund check available when he returns next week for another appointment. We look forward to a long term relationship with the customer.
The 2011 used vehicle was sold in June 2013 with over 2 years usage and over 19,000 miles on it. The Car fax report did not indicate any damage history. There were no obvious signs of damage. The vehicle does have a full manufacturers warranty in effect. We can only disclose whatever information we...
have at the time of sale, but in no case does Car fax or our dealership guarantee that a used car did not have an accident repair. Since the complaint was filed we offered the complainant a 50% reduction toward the repair cost. He agreed and paid 50% towards the repair. The owner has since decided to a full refund to the complainant as a goodwill gesture. We will have the refund check available when he returns next week for another appointment. We look forward to a long term relationship with the customer.