Dove Studios

[redacted] This is concerning the case # [redacted] I've talked with the client and we've agreed to have this done within weeks.Also, she has received a preview magazine with all of the plus images in it , plus digital files of all the images, and DVDs of all the imagesWe're In the process of finishing her albums.Thankyou,Sincerely,Roger-Dove Studios

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This is concerning the case #***I've talked with the client and we've agreed to have this done
within weeks.Also, she has received a preview magazine with all of the plus images in it , plus digital files of all the images, and DVDs of all the imagesWe're In the process of finishing her albums.Thankyou,Sincerely,Roger-Dove Studios

Complaint: ***
There was nothing done except Roger saying he would get my pictures doneYes I had already received my preview itemsThat was how I was able to pick the picture that came with my packageMy problem is its been over a year since the pictures were taken I still have no picture for my wall
I am rejecting this response because:
Regards,
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I've emailed the client with sample layout pages of their album design, and told them that we will create a larger paged album with more images than they've contracted forThe three albums should be delivered next weekThe preview magazine album with all the images, the music DVD of all images, the DVD of all jpeg images, the wall portrait, and the gift prints have all been delivered previouslyThank you,
Roger C***

June I hired them to do my daughter's wedding photos it is now December and we are still waiting on the photos that came with our package I've contacted him I've emailed him I wrote letters to him he keeps telling me that he's working on them they would be completed last time was October and I still don't have themHe will email me back saying he is working on them very hatefulI feel that this is gone on long enough and something needs to be done about it either want my money back or I want some of my money back and the pictures.A refund of some of the money I paid out back with the picturesIt's been almost years

I've emailed the client with sample layout pages of their album design, and told them that we will create a larger paged album with more images than they've contracted for.The three albums should be delivered next week.The preview magazine album with all the images, the music DVD of all images, the DVD of all jpeg images,  the wall portrait, and the gift prints have all been delivered previously.Thank you,Roger C[redacted]

June 2015 I hired them to do my daughter's wedding photos it is now December 2016 and we are still waiting on the photos that came with our package I've contacted him I've emailed him I wrote letters to him he keeps telling me that he's working on them they would be completed last time was October and I still don't have them. He will email me back saying he is working on them very hateful. I feel that this is gone on long enough and something needs to be done about it either want my money back or I want some of my money back and the pictures.
A refund of some of the money I paid out back with the pictures. It's been almost 2 years.

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This is concerning the case #[redacted]I've talked with the client and we've agreed to...

have this done within 3 weeks.Also, she has received a preview magazine with all of the 700 plus images in it , plus digital files of all the images, and DVDs of all the images. We're In the process of finishing her albums.Thankyou,Sincerely,Roger-Dove Studios