Dorsey Gardens

I am in receipt of your letter dated November 10, My response is as follows:Mrs*** attempted to call the Dorsey Gardens office on November 9,When no one answered,the phone went to voicemail, but Mrs, *** did not leave a messageMrs*** then attempted to callthe Rochester main
officeWhen no one answered, the phone went to voicemail, but again Mrs***did not leave a message.Mrs*** then called and spoke to Jessica K***, Receptionist at our corporate officeJessicaimmediately contacted me, and I immediately called Mrs***.I did explain to Mrs*** that just because someone did not answer her phone call immediately did notnecessarily indicate that the office was closedI further explained that If the person at the office (whereshe was calling} was already on another call, that her call would be directed to the voicemail systemIencouraged her to always leave a detailed voicemail message, and assured freturn her call.er that someone wouldMargaret P***Regional Manager