[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: He is requesting the *** ground tracking number it is [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Pertaining to the agreement the customer was refunded $We sent an email confirmation to [redacted] This email confirmation included the proof of refundI have also copied and pasted on this response the refund proof so both the Revdex.com and Sharon Long can in fact see proofI hope this completes this dispute process and once again the refund has been processedI would like to thank the Revdex.com for there assistance in this matterThank youRefund (Unique Transaction ID [redacted] See related [redacted] Original Transaction Date Sep 16, 2014Payment From Sharon Long Partially RefundedYou issued a partial refund for this payment.Details = $( Refund ) ( Processed ) ( Completed )
Complaint: ***
I am rejecting this response because: I checked the list I sent themThis suit is not on the list, their attitude and behavior was very
unbusiness like and why should I pay to send back another suit that was there mistake
Regards,Reject
Business Response
*** ***
Customer was issued a refund for The customer called to check on her refund and we advised her she was refundedWhile try to have a conversation with the customer she hung upWe did attempt to call her back but she did not pick upOnce again customer was refunded Thank you
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Donnies Dresses customer service is terrible, especially the Dad, we have our store side business & had decided to do their website business due to our daughter going to Nursing School, so I placed an order with them to make sure their customer service was up to part to handle our loyal customers, I ask for Shawn because he was assigned as our company Rep, but in the mist if being too busy he shuffled me over to his father to take my order, Big, Huge mistake, I order a lady suit @$& a matching men suit for $109.00, he ask me for my credit card, & I asked him for the total before giving him my card number that's when he got an attitude & said $380.00, so I ask him what did he charge me for, he said you to cheap to pay do you want to cancel the order, I ask to speak to his son Shawn which got on the phone & his father was still over talking me while his son was trying to figure out the problem, in which he said that his father made a mistake that it should of been $280.00, but his father would not back down or apologize, so we have dropped the website & they have lost a loyal customer
The customer ordered a size and size is what we shippedOur return policy can be found on our website ( All Sales Are Final )This is not and 8w it is a regular size The style is 100% not miss-sized. We attempted to compromise with the customer as the Revdex.com can see in her complaint
but she is unwilling to compromise.We will extend the offer one againIf the customer wants to get the item altered to fit her we will cover half the alterations in the form of a store creditWe are under obligation to do this or take a return back however we will put our " Best Foot Forward " to compromise again.We would like to thank the Revdex.com for there help in resolving these unfortunate set of circumstances.Thank you, ***
The item the customer ordered was the exact item we shipped( Never Mislead )The color the customer order was the exact the color we shipped( Never Mislead )This particular style is an open stock item that we have had zero complaints on quality/color or workmanshipWe have sold 1000's of
them.In the mens suit industry what ever size you order in the jacket it is a 6inch drop from the waistThis is standard procedure and also not misleading at allWe have 10,000's satisfied male customers across the word, ranging from preachers, pastors, celebrities and regular church folk who are extremely satisfied with our mens suits.We sell primarily wholesale that is why we have a final sale policyThis policy is clearly listed on out homepage under the link retuurn policy.As I read the notes on the situation it is clear to me that we were going to make an exception for ** *** and we told him via phone that we would in fact do an exchange for him ( We have Prioof ) This offer was then reversed as a female called bashing the company and our merchandise after we just made an exceptionWe are under no obligation to take an item back when we have a no return policy ( CLEARLY STATED ONLINE ).Also we do have an A rating with the Revdex.com and have not given any sort of confidenceMost companys are willing to make exceptions and compomises but after reviewing the comments and abuse brought upon us via the phone after we in fact said we would take the item back seems rather unreasonable and unfair.I would like to thank the Revdex.com for there help in this matter, furthermore our history will show that we makes exceptions 99% of the time pertaining to the return policy however these abusive phone circumstances are uncalled for after a resolution was actaully made between our company and ** *** ***
I would like to let you know that we have resolved our dispute on the above complaint, thank you for your help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is
satisfactory to me
Regards, *** ***
This item is a pre-orderThere is a delay on this styleWe made it clear to the customer it was a fall pre-orderWe have over pcs sold with a % 90% waiting for itIf you do not want to wait we will cancel/refund the order in fullAs of today - Oct 8TH you have been refunded in full
Please allow a 2-business days for it to postThank youIf you have any further question feel free to call *** in the refund dept - *** ***Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I did receive an email about the refundHowever, the refund does not appear on my accountI reserve the right to wait until Wednesday or Thursday of this week ( Which is October 22,23, 2014) to see if refund has been posted.Thank you,*** ***
This company has my refund of $The manager keep saying that, "check in days" it has been like that since the 1st of June when I ordered clothes on lineThis $was a double charge of a lady's suitIt's now a headache to get my refund back
Ok we agree and we will refund minus 25%Please allow app 2-business days for it to post to you acct from the day of refundThank you.We would also like to thank the Revdex.com for there assistance in these unfortunate set of circumstances
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
He is requesting the *** ground tracking number it is ***
Regards, *** ***
Pertaining to the agreement the customer was refunded $We sent an email confirmation to *** This email confirmation included the proof of refundI have also copied and pasted on this response the refund proof so both the Revdex.com and Sharon Long can in fact see proofI hope this completes this dispute process and once again the refund has been processedI would like to thank the Revdex.com for there assistance in this matterThank youRefund (Unique Transaction ID * ***See related ***Original Transaction Date Sep 16, 2014Payment From Sharon Long Partially RefundedYou issued a partial refund for this payment.Details = $( Refund ) ( Processed ) ( Completed )
I will try to contact them about a returnThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
Our return policy can be found on our siteYou can send the item back for a refund however we have a 25% re-stocking fee
If you want to do an exchange we can do that for you however we do not re-ship it back for freeThat is why you were instructed to include the payment in the box
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Thank you, customer service
Im sorry you were put on hold but here are some options for you, you can return it for an exchange you will just have to pay for the shipping going back out to youThe second option is you can return it and we can refund you minus the 25% restocking feePlease advise by calling us or emailing us,
thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: He is requesting the *** ground tracking number it is [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Pertaining to the agreement the customer was refunded $We sent an email confirmation to [redacted] This email confirmation included the proof of refundI have also copied and pasted on this response the refund proof so both the Revdex.com and Sharon Long can in fact see proofI hope this completes this dispute process and once again the refund has been processedI would like to thank the Revdex.com for there assistance in this matterThank youRefund (Unique Transaction ID [redacted] See related [redacted] Original Transaction Date Sep 16, 2014Payment From Sharon Long Partially RefundedYou issued a partial refund for this payment.Details = $( Refund ) ( Processed ) ( Completed )
Complaint: ***
I am rejecting this response because: I checked the list I sent themThis suit is not on the list, their attitude and behavior was very
unbusiness like and why should I pay to send back another suit that was there mistake
Regards,Reject
Business Response
*** ***
Customer was issued a refund for The customer called to check on her refund and we advised her she was refundedWhile try to have a conversation with the customer she hung upWe did attempt to call her back but she did not pick upOnce again customer was refunded Thank you
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Donnies Dresses customer service is terrible, especially the Dad, we have our store side business & had decided to do their website business due to our daughter going to Nursing School, so I placed an order with them to make sure their customer service was up to part to handle our loyal customers, I ask for Shawn because he was assigned as our company Rep, but in the mist if being too busy he shuffled me over to his father to take my order, Big, Huge mistake, I order a lady suit @$& a matching men suit for $109.00, he ask me for my credit card, & I asked him for the total before giving him my card number that's when he got an attitude & said $380.00, so I ask him what did he charge me for, he said you to cheap to pay do you want to cancel the order, I ask to speak to his son Shawn which got on the phone & his father was still over talking me while his son was trying to figure out the problem, in which he said that his father made a mistake that it should of been $280.00, but his father would not back down or apologize, so we have dropped the website & they have lost a loyal customer
The customer ordered a size and size is what we shippedOur return policy can be found on our website ( All Sales Are Final )This is not and 8w it is a regular size The style is 100% not miss-sized. We attempted to compromise with the customer as the Revdex.com can see in her complaint
but she is unwilling to compromise.We will extend the offer one againIf the customer wants to get the item altered to fit her we will cover half the alterations in the form of a store creditWe are under obligation to do this or take a return back however we will put our " Best Foot Forward " to compromise again.We would like to thank the Revdex.com for there help in resolving these unfortunate set of circumstances.Thank you, ***
The item the customer ordered was the exact item we shipped( Never Mislead )The color the customer order was the exact the color we shipped( Never Mislead )This particular style is an open stock item that we have had zero complaints on quality/color or workmanshipWe have sold 1000's of
them.In the mens suit industry what ever size you order in the jacket it is a 6inch drop from the waistThis is standard procedure and also not misleading at allWe have 10,000's satisfied male customers across the word, ranging from preachers, pastors, celebrities and regular church folk who are extremely satisfied with our mens suits.We sell primarily wholesale that is why we have a final sale policyThis policy is clearly listed on out homepage under the link retuurn policy.As I read the notes on the situation it is clear to me that we were going to make an exception for ** *** and we told him via phone that we would in fact do an exchange for him ( We have Prioof ) This offer was then reversed as a female called bashing the company and our merchandise after we just made an exceptionWe are under no obligation to take an item back when we have a no return policy ( CLEARLY STATED ONLINE ).Also we do have an A rating with the Revdex.com and have not given any sort of confidenceMost companys are willing to make exceptions and compomises but after reviewing the comments and abuse brought upon us via the phone after we in fact said we would take the item back seems rather unreasonable and unfair.I would like to thank the Revdex.com for there help in this matter, furthermore our history will show that we makes exceptions 99% of the time pertaining to the return policy however these abusive phone circumstances are uncalled for after a resolution was actaully made between our company and ** *** ***
I would like to let you know that we have resolved our dispute on the above complaint, thank you for your help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is
satisfactory to me
Regards, *** ***
This item is a pre-orderThere is a delay on this styleWe made it clear to the customer it was a fall pre-orderWe have over pcs sold with a % 90% waiting for itIf you do not want to wait we will cancel/refund the order in fullAs of today - Oct 8TH you have been refunded in full
Please allow a 2-business days for it to postThank youIf you have any further question feel free to call *** in the refund dept - *** ***Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I did receive an email about the refundHowever, the refund does not appear on my accountI reserve the right to wait until Wednesday or Thursday of this week ( Which is October 22,23, 2014) to see if refund has been posted.Thank you,*** ***
This company has my refund of $The manager keep saying that, "check in days" it has been like that since the 1st of June when I ordered clothes on lineThis $was a double charge of a lady's suitIt's now a headache to get my refund back
Ok we agree and we will refund minus 25%Please allow app 2-business days for it to post to you acct from the day of refundThank you.We would also like to thank the Revdex.com for there assistance in these unfortunate set of circumstances
Sorry to hear about thisCan I have the tracking # on the return please as I do not see it.Thank you, ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
He is requesting the *** ground tracking number it is ***
Regards, *** ***
Pertaining to the agreement the customer was refunded $We sent an email confirmation to *** This email confirmation included the proof of refundI have also copied and pasted on this response the refund proof so both the Revdex.com and Sharon Long can in fact see proofI hope this completes this dispute process and once again the refund has been processedI would like to thank the Revdex.com for there assistance in this matterThank youRefund (Unique Transaction ID * ***See related ***Original Transaction Date Sep 16, 2014Payment From Sharon Long Partially RefundedYou issued a partial refund for this payment.Details = $( Refund ) ( Processed ) ( Completed )
I will try to contact them about a returnThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
Our return policy can be found on our siteYou can send the item back for a refund however we have a 25% re-stocking fee
If you want to do an exchange we can do that for you however we do not re-ship it back for freeThat is why you were instructed to include the payment in the box
/>
Thank you, customer service
Im sorry you were put on hold but here are some options for you, you can return it for an exchange you will just have to pay for the shipping going back out to youThe second option is you can return it and we can refund you minus the 25% restocking feePlease advise by calling us or emailing us,
thank you