Consumer update:
I'm happy to report that *** *** and his partner came by today and they were able to correct the misaligned cabinet without any additional cost to usWe discussed the complaint, our attempts to reach them, and how frustrated and
confused we were with their lack of responseThey expressed similar feelings in that when they finished the job, we appeared to be satisfied with their work and could not understand why we registered a complaint against them We looked at the copies of the emails I sent them and think the second one may have not reached them, despite it showing up as "sent" on my endThey stated the phone messages I left weren't returned due to their busy schedules and one partner being on vacationWe concluded that the problem was due to miscommunication and not because they refused to stand behind their work.
We are satisfied with the resolution of this situation would like to retract our complaint at this timeThank you for your help
*** & *** ***
Consumer update:
I'm happy to report that *** *** and his partner came by today and they were able to correct the misaligned cabinet without any additional cost to usWe discussed the complaint, our attempts to reach them, and how frustrated and
confused we were with their lack of responseThey expressed similar feelings in that when they finished the job, we appeared to be satisfied with their work and could not understand why we registered a complaint against them We looked at the copies of the emails I sent them and think the second one may have not reached them, despite it showing up as "sent" on my endThey stated the phone messages I left weren't returned due to their busy schedules and one partner being on vacationWe concluded that the problem was due to miscommunication and not because they refused to stand behind their work.
We are satisfied with the resolution of this situation would like to retract our complaint at this timeThank you for your help
*** & *** ***