Done Right Landscapes

Initial Business Response / [redacted] (1000, 12, 2015/12/07) */ We apologize for not calling backYes we have been out twice to correct the problemI being the owner had gone out the 3rd time to take a look at what needed to be done to fix the problem permanentlyI did come up with a solution after talking with [redacted] about the situation, however [redacted] mentioned flooding on the side of his house which I did not see how this could happen since the side of his house is on a hillAl had told me that the swale does work but not all of the run off water is going into the swaleI had laid out the fix that is going to take placeI believe that we should have this issue resolved once we make the change

Initial Business Response / [redacted] (1000, 10, 2014/11/14) */ The address the Revdex.com has down for us is in incorrectI had just received this complaint today and I am respondingI do need to apologize for the length of time it has taken to do the fixYes we do need to fix a block on [redacted] wall and replace her treeThis was brought up in the meeting today to be scheduledHowever no one in my office would speak to a customer how you are stating in this complaint [redacted] answers the phone and would not tell you something is warrantied or notThe block and tree will be fixedThank you again for the business [redacted] President

Initial Business Response /* (1000, 12, 2015/12/07) */
We apologize for not calling backYes we have been out twice to correct the problemI being the owner had gone out the 3rd time to take a look at what needed to be done to fix the problem permanentlyI did come up with a solution
after talking with ** about the situation, however ** mentioned flooding on the side of his house which I did not see how this could happen since the side of his house is on a hillAl had told me that the swale does work but not all of the run off water is going into the swaleI had laid out the fix that is going to take placeI believe that we should have this issue resolved once we make the change

Initial Business Response /* (1000, 12, 2015/12/07) */
We apologize for not calling back. Yes we have been out twice to correct the problem. I being the owner had gone out the 3rd time to take a look at what needed to be done to fix the problem permanently. I did come up with a solution after...

talking with ** about the situation, however ** mentioned flooding on the side of his house which I did not see how this could happen since the side of his house is on a hill. Al had told me that the swale does work but not all of the run off water is going into the swale. I had laid out the fix that is going to take place. I believe that we should have this issue resolved once we make the change.

Initial Business Response /* (1000, 10, 2015/06/04) */
To address the concrete issue. We did contract out the concrete work to [redacted] Brothers concrete. They were paid in full from us. The owner of the concrete company become ill and was not returning our phone calls. We talked to other...

concrete companies about what to do about the crack. We proposed what we were going to do about the situation. Also on top of attempting to fix this situation, we were to come back and finish our grading and seed and straw, also we contracted more money to do sod, tree removal and add a small garden wall. We started on the work and saved the crack situation for the last. During the project I was informed that we would not be paid for the additional work besides the tree removal because the customer wanted the entire patio torn and re-poured. This was a shock to me, because we had agreed on something totally different. This to me is no way to handle business. We stand behind our work, things happen and we try to resolve them as best as possible. In this case it sounds like the customer kept the money that she owed us for the additional work to compensate for the patio.

Initial Business Response /* (1000, 10, 2014/11/14) */
The address the Revdex.com has down for us is in incorrect. I had just received this complaint today and I am responding. I do need to apologize for the length of time it has taken to do the fix. Yes we do need to fix a block on [redacted] wall...

and replace her tree. This was brought up in the meeting today to be scheduled. However no one in my office would speak to a customer how you are stating in this complaint ** answers the phone and would not tell you something is warrantied or not. The block and tree will be fixed. Thank you again for the business.
[redacted]
President