On 5/12/2016 Mr. [redacted]'s vehicle was towed into Don & Wally's Service Center with the rear passengers tire flat. Upon inspection the passenger rear tire pressure sensor stem was physically broken causing the air to rush out of the tire. While trying to remove the locked lugs nuts they broke....
Note: the vehicle has oversized tires and the locked lug nuts were over tightened or not properly toqured. The woman at the desk's name is [redacted] and she had called the customer before replacing with regular lug nuts and gave him an estimate of parts and labor. While on the road test the tire light was still on revealing that there was another issue. When the vehicle returned to the shop we tested all four tires and found the Drivers Front sensor was also not reading [redacted] left a message for Mr. [redacted] which was never returned so we did not replace that sensor due to not having his consent.
On 5/12/2016 Mr. [redacted]'s vehicle was towed into Don & Wally's Service Center with the rear passengers tire flat. Upon inspection the passenger rear tire pressure sensor stem was physically broken causing the air to rush out of the tire. While trying to remove the locked lugs nuts they broke....
Note: the vehicle has oversized tires and the locked lug nuts were over tightened or not properly toqured. The woman at the desk's name is [redacted] and she had called the customer before replacing with regular lug nuts and gave him an estimate of parts and labor. While on the road test the tire light was still on revealing that there was another issue. When the vehicle returned to the shop we tested all four tires and found the Drivers Front sensor was also not reading [redacted] left a message for Mr. [redacted] which was never returned so we did not replace that sensor due to not having his consent.