Good morning I had already responded to this complaint, please let me know you received this I had earlier stated we had offered for the customer to come in at no cost to them and if the light was on due to the repair we had done we would take care of the repair Customer did not bring vehicle back for us to look at To my knowledge has still not brought vehicle back to us Respectfully, [redacted] ***
I was un aware of this issue and complaint in the service department I feel the customer has a valid point and will be refunding him for the price of the part.He is aware that he was intentionally mislead this was a communication problem on our end Respectfully, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/17) */ This consumer came to pick up her vehicle after The shop closes at 4:She was told we would keep her vehicle overnightWe had her vehicle detailed and it had to be sent out to a shopWe had it painted for her and had it done 110% rightThere is no way to get all of that work done in one dayWe put her in a rental
I thought I had already sent an answer over, we spoke with customer we covered all the repairs at our cost he was satisfied he did come in and buy and extended warranty.He met with our finance manager *** and was happy when he left thanks***
Dear Revdex.com:I have attached the credit report with bot signature authorizing to run credit to obtain them a loan to finance a vehicle that they choice to purchase.I have also attached a copy of the agreement to purchase Kia As far as sales tax is concerned that is the responsibility of the purchaser to pay their own sales tax.Additionally, when the consumer has an existing loan a pay off is requested and sometime the pay off quotes are short the consumer is responsible for their loan it is there debt and we are only as goon as the information and amount that is given over the phone The consumer is also told that if there is an overage with the pay off that amount will be refunded to them as it is there money
Initial Business Response / [redacted] (1000, 6, 2015/08/17) */ I have tried to contact this customer multiple times but they will not talk to me or return my phone callsI cannot resolve the issue if they do not talk to meThey did come in and purchase a vehicle, there is absolutely nothing wrong with the vehicleI do not know what is going on here because the consumer will not return a phone callI am willing to listen to the consumer to find out the real issue
Good afternoon I have checked with our finance director and Mr [redacted] 's wife is not on the loan therefore we could not add her to the title application as a co-owner the only designation we could put would be TOD.Yes it would be up to the lien holder to approve adding his wife to the title his credit union sent the check to us in his name only.If they chose to add her that is between the credit union and their customer which is [redacted] .We title properly according to loan if they did add her it would not be Don Brown Chevrolet's responsibility to pay for there banking and title fee's.We will not be reimbursing for title or travel time perhaps there credit union might reimburse them Respectfully, [redacted] ***
In regards to the statement she is referring to repair order dated 03/15/in which we found her Battery cables to be corroded and battery leaking acid near positive cableThere was no charge to customer and yes I did wave her diagnostic fee because of her history with us a battery inspection on cables is a visual inspection not complicated I waved it again because it was a visual inspection, we did not accept another companies diagnosis we never do and never willI would like to explain why, in order to get anything covered under a Gm warranty or an extended warranty we have to have one of our certified GM mechanics diagnose the vehicle in order to have the repair approved[redacted] called with a check engine light, on when she was told upfront that there was a diagnostic fee she said no you always accept another company diagnosis she had again gone to Valvoline or somewhere like that it may have been [redacted] we explained to her we cant accept another companies diagnosis additionally explained the only reason we waived it before was a good will gesture because we valued her as a customer and that a battery corrision problem was a visual inspectionThe check engine is not a visual inspection and will require a diagnosis from one of our GM certified mechanics in order to get anything covered for her, if in fact it is covered we don't know what is wrong with vehicle so please bring in so we can found out why check engine light is on.A check engine light can be on for so many different reasons.Ms [redacted] would not accept this answer , everyone explained to her very politely how the process works.Yes we do record the calls and she was irate because we would not look at vehicle for free we actually discounted her to $instead of our $diagnostic fee.No one at this dealership was rude to her we just don't treat people that way period.Our general manager spoke to her was very polite as well answered all her questions and she hung up on him.Respectfully, [redacted] ***Please feel free to call with any questions you may have [redacted]
Complaint: [redacted] I am rejecting this response because: March 24, Revdex.com Attn: Dispute Resolution Department RE: Complaint NO [redacted] I am well aware that this response will not be enough to continue my personal dispute with Don Brown Auto, but I ask of you to keep the account open for further investigation purposesI cannot comment on the business that was conducted between Don Brown Auto and [redacted] Bank, however I can dispute some of the business practices and customer care My husband and I originally started working with Don Brown at the end of January We were approved to purchase a vehicle; however, specific guidelines had to be met, such as mileage, year and cost We were hesitant to have a car loan because of a recent change in our financial situationThe vehicle that Don Brown Auto had that met the requirements of the lender was a Chevy Spark(Cute car, but no.) While my husband and I were at Don Brown, we asked our salesperson ( [redacted] ) if Don Brown had any other vehicle(s) for us to view and [redacted] stated not at this timeI contacted Don Brown on Monday, February 6, 2017, and spoke with [redacted] and said we would accept the loan but not the vehicle [redacted] said at this time we don’t have anything that meets the requirements but as soon as Don Brown has a vehicle that meets the requirements we would be contactedLess than hour later I received a call from [redacted] at Don Brown Auto; he said he had a vehicleI thought it was a little odd but okThe vehicle was a Chevy MalibuMy husband and I liked the vehicle and decided to purchasePart of the agreement with the lender was a $down payment which Don Brown agreed to accept in installmentsThe first installment was made on February 17, 2017, with the second installment to be made on March 7, On February 23, 2017, my husband contacted [redacted] at Don Brown to let him know that we would be paying the second installment of the down payment money that day and pick up the title for the vehicleUpon arrival it was discovered that the title was not available; we should have it in a few business daysOn March 8, 2017, I received a call from [redacted] at Don Brown Auto to let me know that the title was ready for pickupOn March 10, 2017, my husband took the remaining $ installment and got the titleOn March 11, 2017, I went to the licensing office in Florissant and discovered the title I had was wrong because there was another titleThat same day my husband contacted Don Brown Auto with very little success; he was told by [redacted] at Don Brown Auto there was nothing he could do and don’t be a hard ***On Monday, March 13, 2017, my husband and I contacted our attorney; we wanted to know if the purchase of the vehicle was legal and we were informed from by our attorney that every vehicle on a car lot is required to have a title before it is sold, and while our business with the lender for the vehicle is legal, the activity of Don Brown was questionable and we should contact the Revdex.com According to the letter of explanation and the supporting documents, Don Brown Auto accepts no responsibility, but that is wrongFirst of all, a vehicle was sold without making sure all of the I’s and T’s were properly dotted and crossed According to the paperwork, Don Brown Auto sent [redacted] Bank a check on January 31, 2017; we signed the lender paperwork on February 6, I (***) had to return the car to Don Brown Auto on February 8, 2017, for a car inspection and to fix recall issuesAt the time we purchased this vehicle it was not ready to be soldMy husband and I paid Don Brown Auto $(not an easy task when your financial situation has changed) in good faith with the expectation that we were dealing with an honest car dealership; to our disappointment, we weren’tTo be insulted worse, [redacted] offered us a $gift card to a restaurant of our choice As I said at the beginning, this is not enough to keep my dispute open but there has got to be some red flags somewhereOur attorney also said that perhaps Don Brown Auto was being a little dishonest in not wanting to count this vehicle with their inventory for the bankThis office provides a voice for the consumerPlease hear our voiceDon Brown Auto recently made contact on March or 23, not several times as stated Sincerely, [redacted] and [redacted]
yes he did send letters which I have called him multiple times and left messages the letter is not clear as to what his concern is I would like to have a conversation with him before I make a decision if this is something we are at fault for I would happy to do as he has requested.however I need to be able to understand the problem first then make a decisionso if you can get him to call me at the dealership that would be great [redacted] ask for ***
In regards to this complaint we have a record of a [redacted] not [redacted] so Im not sure what the confusion is there.He did not purchase vehicle he told us he purchased vehicle at [redacted] .He did call to complain we invited him to correct the problem he told us he did not want us to touch his car he wanted us to write a letter stating we over filled and that our employee smoked in his car.We said sir if we over filled please bring vehicle in and we will correct the problem and we would give him a copy of the repair order with the correction we made if needed to be done.So he finally chose to come in he was belligerent in the surface drive yelling and [redacted] the service manager was checking his oil and sir let me get it in the shop and we will correct if we over filledWhen his oil in the service drive it showed right at the full line, he stated that too the customer and the customer then told him too [redacted] ***.At that point I asked him to leave he refused to do so and kept making a scene causing a stressful environment for all of our other customers we had to call the police to get him to leave the property .His anger unnecessary because we were happy to make things right if anything was wrong.We also took care of that oil change so he will still have free maintenance oil changes still to use at any Chevrolet DealershipRespectfully, [redacted]
Complaint: [redacted] I am rejecting this response because: I have included the letter sent to Don Brown ChevroletI did receive a call from the dealer shortly after sending the letter the first timeWhen I answered the call, the line was all static and the voice kept cutting in and outI informed the caller about the bad receptionShe said her phone was bad but wanted me to explain the problem even though I thought the letter explained everythingMy first thought was that the phone call was just a formality on their part and not a real attempt to correct the problem considering she was calling from a phone she already knew was badWhen I finished explaining the problem to her, the only thing I could hear was static and no response from the person on the other end of the phoneI then ended the callI do not recall any further calls or messages from the dealerI will call dealer today in attempt to correct problemThanks for your assistance Sincerely, [redacted]
Dear Revdex.comMiss [redacted] ***, did purchase a vehicle from Don Brown Chevrolet our Finance manager did go back to the Lender and ask for the taxes to be approved and included in her loan, the Bank declined to include her taxes in her loanIt is not Don brown Chevrolets decision as to what is included in her loan we did offer her coverages as we offer to everyone it is the customers choice to decide what to purchase or what not to purchase.I had a conversation with Miss [redacted] and told her I would look it the matter and that Mr [redacted] was off for the day and I would call her the following day, meanwhile she filed a complaint with your entityI did have an opportunity to speak with our Finance Manager [redacted] and here is the information I received .As a goodwill gesture ,because she bought the vehicle from us and she was upset the bank would not include the taxes, Don Brown Chevrolet offered to give her $towards her sales taxIt was offered because we value our customers and did not want her upset and are sympathetic to our customers concernsMiss [redacted] declined that offer , in the state of Missouri you are required to pay sales tax on all purchases that is the responsibility of the purchaser not the DealershipOur offer still stands of $if she chooses to accept we did nothing wrong it was an offer to her , simply because we value Miss [redacted] as a customer and we appreciated her purchasing her vehicle at our Dealership
Complaint: [redacted] I am rejecting this response because: I have provided additional info to dealer and they have reviewedDealer called to say they will honor my requestif they will notify through Revdex.com when check is mailed out, I will accept response and close complaint Sincerely, [redacted]
On March 16th this vehicle was seen in our service department for an oil change and a tire rotation upon entering our service drive as a courtesy to our customer we have porters check the windshield wiper fluid if it is low we fill it at no cost to customer.Ms [redacted] vehicle needed to have some added, the porter did spill a little , he right then wiped it off( Please note it was not antifreeze it was windshield wiper fluid.) On March 23rd the Ms [redacted] phoned in a complaint to Chevrolet stating, when she received her vehicle the seat was pushed all the way back and when she adjusted it, she heard clicking noisesShe stated it never made the clicking noises beforeAdditionally she stated to Chevrolet that [redacted] had already offered her to bring vehicle in so we could look at seat for herOur response to Chevrolet was , our porter did pull vehicle around, we offered to look at it that day for her, she stated she did not have time to waitWe offered an appointment for the following week she said she had jury duty , so we made her an appointment for March 30th at 10:to look at seat.At no point in her complaint to Chevrolet did she mention anything about feeling she threatened.The Employee she is speaking of is a long term employee of years and not once have we ever had a complaint of this nature.Don Brown Chevrolet, intends on checking out Ms [redacted] seat and additionally doing the repair for her at no charge to her, we are doing that because she is a long term customer.If any further information is needed feel free to contact me[redacted] ***Customer Service Manager [redacted]
We reached out to this customer again and set them an appointment for Tuesday the 31st of may at 8:in the morning
Good morning I had already responded to this complaint, please let me know you received this I had earlier stated we had offered for the customer to come in at no cost to them and if the light was on due to the repair we had done we would take care of the repair Customer did not bring vehicle back for us to look at To my knowledge has still not brought vehicle back to us Respectfully, [redacted] ***
I was un aware of this issue and complaint in the service department I feel the customer has a valid point and will be refunding him for the price of the part.He is aware that he was intentionally mislead this was a communication problem on our end Respectfully, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/17) */ This consumer came to pick up her vehicle after The shop closes at 4:She was told we would keep her vehicle overnightWe had her vehicle detailed and it had to be sent out to a shopWe had it painted for her and had it done 110% rightThere is no way to get all of that work done in one dayWe put her in a rental
I thought I had already sent an answer over, we spoke with customer we covered all the repairs at our cost he was satisfied he did come in and buy and extended warranty.He met with our finance manager *** and was happy when he left thanks***
Dear Revdex.com:I have attached the credit report with bot signature authorizing to run credit to obtain them a loan to finance a vehicle that they choice to purchase.I have also attached a copy of the agreement to purchase Kia As far as sales tax is concerned that is the responsibility of the purchaser to pay their own sales tax.Additionally, when the consumer has an existing loan a pay off is requested and sometime the pay off quotes are short the consumer is responsible for their loan it is there debt and we are only as goon as the information and amount that is given over the phone The consumer is also told that if there is an overage with the pay off that amount will be refunded to them as it is there money
Initial Business Response / [redacted] (1000, 6, 2015/08/17) */ I have tried to contact this customer multiple times but they will not talk to me or return my phone callsI cannot resolve the issue if they do not talk to meThey did come in and purchase a vehicle, there is absolutely nothing wrong with the vehicleI do not know what is going on here because the consumer will not return a phone callI am willing to listen to the consumer to find out the real issue
Good afternoon I have checked with our finance director and Mr [redacted] 's wife is not on the loan therefore we could not add her to the title application as a co-owner the only designation we could put would be TOD.Yes it would be up to the lien holder to approve adding his wife to the title his credit union sent the check to us in his name only.If they chose to add her that is between the credit union and their customer which is [redacted] .We title properly according to loan if they did add her it would not be Don Brown Chevrolet's responsibility to pay for there banking and title fee's.We will not be reimbursing for title or travel time perhaps there credit union might reimburse them Respectfully, [redacted] ***
In regards to the statement she is referring to repair order dated 03/15/in which we found her Battery cables to be corroded and battery leaking acid near positive cableThere was no charge to customer and yes I did wave her diagnostic fee because of her history with us a battery inspection on cables is a visual inspection not complicated I waved it again because it was a visual inspection, we did not accept another companies diagnosis we never do and never willI would like to explain why, in order to get anything covered under a Gm warranty or an extended warranty we have to have one of our certified GM mechanics diagnose the vehicle in order to have the repair approved[redacted] called with a check engine light, on when she was told upfront that there was a diagnostic fee she said no you always accept another company diagnosis she had again gone to Valvoline or somewhere like that it may have been [redacted] we explained to her we cant accept another companies diagnosis additionally explained the only reason we waived it before was a good will gesture because we valued her as a customer and that a battery corrision problem was a visual inspectionThe check engine is not a visual inspection and will require a diagnosis from one of our GM certified mechanics in order to get anything covered for her, if in fact it is covered we don't know what is wrong with vehicle so please bring in so we can found out why check engine light is on.A check engine light can be on for so many different reasons.Ms [redacted] would not accept this answer , everyone explained to her very politely how the process works.Yes we do record the calls and she was irate because we would not look at vehicle for free we actually discounted her to $instead of our $diagnostic fee.No one at this dealership was rude to her we just don't treat people that way period.Our general manager spoke to her was very polite as well answered all her questions and she hung up on him.Respectfully, [redacted] ***Please feel free to call with any questions you may have [redacted]
Complaint: [redacted] I am rejecting this response because: March 24, Revdex.com Attn: Dispute Resolution Department RE: Complaint NO [redacted] I am well aware that this response will not be enough to continue my personal dispute with Don Brown Auto, but I ask of you to keep the account open for further investigation purposesI cannot comment on the business that was conducted between Don Brown Auto and [redacted] Bank, however I can dispute some of the business practices and customer care My husband and I originally started working with Don Brown at the end of January We were approved to purchase a vehicle; however, specific guidelines had to be met, such as mileage, year and cost We were hesitant to have a car loan because of a recent change in our financial situationThe vehicle that Don Brown Auto had that met the requirements of the lender was a Chevy Spark(Cute car, but no.) While my husband and I were at Don Brown, we asked our salesperson ( [redacted] ) if Don Brown had any other vehicle(s) for us to view and [redacted] stated not at this timeI contacted Don Brown on Monday, February 6, 2017, and spoke with [redacted] and said we would accept the loan but not the vehicle [redacted] said at this time we don’t have anything that meets the requirements but as soon as Don Brown has a vehicle that meets the requirements we would be contactedLess than hour later I received a call from [redacted] at Don Brown Auto; he said he had a vehicleI thought it was a little odd but okThe vehicle was a Chevy MalibuMy husband and I liked the vehicle and decided to purchasePart of the agreement with the lender was a $down payment which Don Brown agreed to accept in installmentsThe first installment was made on February 17, 2017, with the second installment to be made on March 7, On February 23, 2017, my husband contacted [redacted] at Don Brown to let him know that we would be paying the second installment of the down payment money that day and pick up the title for the vehicleUpon arrival it was discovered that the title was not available; we should have it in a few business daysOn March 8, 2017, I received a call from [redacted] at Don Brown Auto to let me know that the title was ready for pickupOn March 10, 2017, my husband took the remaining $ installment and got the titleOn March 11, 2017, I went to the licensing office in Florissant and discovered the title I had was wrong because there was another titleThat same day my husband contacted Don Brown Auto with very little success; he was told by [redacted] at Don Brown Auto there was nothing he could do and don’t be a hard ***On Monday, March 13, 2017, my husband and I contacted our attorney; we wanted to know if the purchase of the vehicle was legal and we were informed from by our attorney that every vehicle on a car lot is required to have a title before it is sold, and while our business with the lender for the vehicle is legal, the activity of Don Brown was questionable and we should contact the Revdex.com According to the letter of explanation and the supporting documents, Don Brown Auto accepts no responsibility, but that is wrongFirst of all, a vehicle was sold without making sure all of the I’s and T’s were properly dotted and crossed According to the paperwork, Don Brown Auto sent [redacted] Bank a check on January 31, 2017; we signed the lender paperwork on February 6, I (***) had to return the car to Don Brown Auto on February 8, 2017, for a car inspection and to fix recall issuesAt the time we purchased this vehicle it was not ready to be soldMy husband and I paid Don Brown Auto $(not an easy task when your financial situation has changed) in good faith with the expectation that we were dealing with an honest car dealership; to our disappointment, we weren’tTo be insulted worse, [redacted] offered us a $gift card to a restaurant of our choice As I said at the beginning, this is not enough to keep my dispute open but there has got to be some red flags somewhereOur attorney also said that perhaps Don Brown Auto was being a little dishonest in not wanting to count this vehicle with their inventory for the bankThis office provides a voice for the consumerPlease hear our voiceDon Brown Auto recently made contact on March or 23, not several times as stated Sincerely, [redacted] and [redacted]
I have never spoke with Mr [redacted]
I have spoken with the business and they have resolved my complaint
yes he did send letters which I have called him multiple times and left messages the letter is not clear as to what his concern is I would like to have a conversation with him before I make a decision if this is something we are at fault for I would happy to do as he has requested.however I need to be able to understand the problem first then make a decisionso if you can get him to call me at the dealership that would be great [redacted] ask for ***
In regards to this complaint we have a record of a [redacted] not [redacted] so Im not sure what the confusion is there.He did not purchase vehicle he told us he purchased vehicle at [redacted] .He did call to complain we invited him to correct the problem he told us he did not want us to touch his car he wanted us to write a letter stating we over filled and that our employee smoked in his car.We said sir if we over filled please bring vehicle in and we will correct the problem and we would give him a copy of the repair order with the correction we made if needed to be done.So he finally chose to come in he was belligerent in the surface drive yelling and [redacted] the service manager was checking his oil and sir let me get it in the shop and we will correct if we over filledWhen his oil in the service drive it showed right at the full line, he stated that too the customer and the customer then told him too [redacted] ***.At that point I asked him to leave he refused to do so and kept making a scene causing a stressful environment for all of our other customers we had to call the police to get him to leave the property .His anger unnecessary because we were happy to make things right if anything was wrong.We also took care of that oil change so he will still have free maintenance oil changes still to use at any Chevrolet DealershipRespectfully, [redacted]
Complaint: [redacted] I am rejecting this response because: I have included the letter sent to Don Brown ChevroletI did receive a call from the dealer shortly after sending the letter the first timeWhen I answered the call, the line was all static and the voice kept cutting in and outI informed the caller about the bad receptionShe said her phone was bad but wanted me to explain the problem even though I thought the letter explained everythingMy first thought was that the phone call was just a formality on their part and not a real attempt to correct the problem considering she was calling from a phone she already knew was badWhen I finished explaining the problem to her, the only thing I could hear was static and no response from the person on the other end of the phoneI then ended the callI do not recall any further calls or messages from the dealerI will call dealer today in attempt to correct problemThanks for your assistance Sincerely, [redacted]
Please see attached file with correspondence to customer regarding their permission to run credit
Dear Revdex.comMiss [redacted] ***, did purchase a vehicle from Don Brown Chevrolet our Finance manager did go back to the Lender and ask for the taxes to be approved and included in her loan, the Bank declined to include her taxes in her loanIt is not Don brown Chevrolets decision as to what is included in her loan we did offer her coverages as we offer to everyone it is the customers choice to decide what to purchase or what not to purchase.I had a conversation with Miss [redacted] and told her I would look it the matter and that Mr [redacted] was off for the day and I would call her the following day, meanwhile she filed a complaint with your entityI did have an opportunity to speak with our Finance Manager [redacted] and here is the information I received .As a goodwill gesture ,because she bought the vehicle from us and she was upset the bank would not include the taxes, Don Brown Chevrolet offered to give her $towards her sales taxIt was offered because we value our customers and did not want her upset and are sympathetic to our customers concernsMiss [redacted] declined that offer , in the state of Missouri you are required to pay sales tax on all purchases that is the responsibility of the purchaser not the DealershipOur offer still stands of $if she chooses to accept we did nothing wrong it was an offer to her , simply because we value Miss [redacted] as a customer and we appreciated her purchasing her vehicle at our Dealership
Complaint: [redacted] I am rejecting this response because: I have provided additional info to dealer and they have reviewedDealer called to say they will honor my requestif they will notify through Revdex.com when check is mailed out, I will accept response and close complaint Sincerely, [redacted]
On March 16th this vehicle was seen in our service department for an oil change and a tire rotation upon entering our service drive as a courtesy to our customer we have porters check the windshield wiper fluid if it is low we fill it at no cost to customer.Ms [redacted] vehicle needed to have some added, the porter did spill a little , he right then wiped it off( Please note it was not antifreeze it was windshield wiper fluid.) On March 23rd the Ms [redacted] phoned in a complaint to Chevrolet stating, when she received her vehicle the seat was pushed all the way back and when she adjusted it, she heard clicking noisesShe stated it never made the clicking noises beforeAdditionally she stated to Chevrolet that [redacted] had already offered her to bring vehicle in so we could look at seat for herOur response to Chevrolet was , our porter did pull vehicle around, we offered to look at it that day for her, she stated she did not have time to waitWe offered an appointment for the following week she said she had jury duty , so we made her an appointment for March 30th at 10:to look at seat.At no point in her complaint to Chevrolet did she mention anything about feeling she threatened.The Employee she is speaking of is a long term employee of years and not once have we ever had a complaint of this nature.Don Brown Chevrolet, intends on checking out Ms [redacted] seat and additionally doing the repair for her at no charge to her, we are doing that because she is a long term customer.If any further information is needed feel free to contact me[redacted] ***Customer Service Manager [redacted]
Please see attached records and response to complaint