Lynnhaven parkway , 10:45 am … dominion Employee driving truck 910446 is so engulfed in his conversation on his phone he damn near ran me over on my motorcycle…. Then acted like I was the one making the mistake ….. smh … stay off your damn phone ! While
Driving
Very poor way of dealing with an issue of getting a replacement check
In January 22, Dominion Energy issued a check for energy charges prior to 2019 to person who was deceased in April 2019. We replied back with explanation and we were replied back and returned the check in march 22 as we were advised. after than there is no response from Dominion. I have spoken to staff couple of times (after waiting for over 45 minutes from the UK), but no result. Various emails have been sent to Accounts Support with a ref (#917606)
Revdex.com, Thank you for bringing this customer’s concerns to our attention We appreciate the opportunity to research and investigate further Dominion Energy was in the process of scheduling access to the customer’s location to complete their requested service order at the time of this inquiryDue to the complexity of the existing customer owned metering equipment at this location additional steps are required to complete the customer’s requestI have verified that Dominion Energy has successfully contacted this customer and completed their requested service orderIf you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800- [redacted] Sincerely, Daniel Garrett Dominion Energy Virginia Customer Relations & Policy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was NO mention of any additional security deposit by both Dominion Virginia Power Customer Service people, they can pull the tapes and listen to the callI would have remembered that and not questioned it now if that was the case, but it was NOT Regards, [redacted]
October 6, Better Business Bureau, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion made telephone contact to the customer and discussed high bill concerns Additionally, the Company exchanged the customer’s meter with a new meterThe Company forwarded the customer’s old meter to our Meter Shop, located in Richmond, [redacted] for a time-run meter testOur tariff, filed with the [redacted] State Corporation Commission, states the meter should record at plus or minus *% of 100% to be considered accurate When the time-run meter test is complete, the Company will notify the customer regarding the meter test results In regard to learning more about Energy Conservation, the customer may visit our website a [redacted] and enter Energy Saving Tips in the search field or feel free to contact our Customer Service Center at [redacted] Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] Dominion [redacted] Power Customer Relations & Policy
June 20, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion's Customer Relations and Policy department made two attempts to contact the customer by telephone on June 15, and June 20, Although voice messages were left each time; unfortunately, we have not received a return call from the customer Based on our investigation, the customer’s electric service is still on in the customer’s name and there is no evidence of a service turn-off request orderIf the customer wishes to have the electric service turned off, please contact our Customer Account Management Center at 1-866-***- [redacted] to handle this request If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800-***-*** Sincerely, Greg W [redacted] Dominion Energy Virginia Customer Relations & Policy
Thank you for bringing our customer's concerns to our attention Dominion has reached out to the customer The tree in question located in the customer's yard is well below the level of the electric conductor and poses no threat A communication wire does run through the tree We do apologize for our delayed response which resulted in the customer having to make multiple calls to our Forester concerning the tree trimming inquiry None of the bills at this location have been estimated Certainly if an estimated bill were necessary for some reason, we would base the estimate solely on historical usage at this one address, not based off average usage from neighbors in the area The device that transmits readings is providing data on a regular basis We do have a metering supervisor scheduled to to meet the customer at the location on Monday Feb 20, for the purpose of performing an accuracy test on the meter and associated transmitter
October 28, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion made telephone contact to the customer and discussed the occurrence on October 13, as mentioned in the customer’s report to the Revdex.com Dominion made a sincere apology to the customer and contacted the employee’s managerial department Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] Dominion Virginia Power Customer Relations & Policy
Customer: [redacted] The shareholder complaint is unfounded Her mail and sale checks have been returned by the post office as undeliverable We have asked for a better address numerous times to no availThis shareholder is currently under investigation by Dominion’s Security Team regarding the many emails she has sent to our office and phone calls containing hate speak and racist comments Dominion will not allow a shareholder to speak to our representatives in this mannerUntil she provides an address other than the one on our records, [redacted] , we cannot mail a replacement sale checkWe look forward to getting this issue resolvedSincerely, [redacted] ***
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion is in the process of scheduling a Service Investigator to visit this customer’s residence to help assist in ascertaining the cause for increased consumptionDominion has performed a meter test at this location months agoThe results of that test indicate that the meter here is recording accuratelyDepending on the results of the Service Investigator’s visit, another meter test may be necessary to validate the accuracy of the readings Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely, [redacted] Customer Relations & Policy Specialist Dominion Virginia Power
March 16, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion made telephone contact to the customer and discussed high bill concernsAfter listening carefully to the customer, the Company suggested to use our recommended thermostat settings for the winter ( degrees) and summer (degrees) to conserve energy useAdditionally, the Company ordered an on-site meter test for the customer to ensure the meter used to bill the customer is functioning properlyAfter the onsite meter test is scheduled, performed, and completed, Dominion will mail the official meter test results to the customer Again, thank you for allowing us the opportunity to address this customer’s concern If Customer Relations may be of further assistance to you or the customer, please call us at 1-800-938- Sincerely, Greg W [redacted] Dominion Virginia Power Customer Relations & Policy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this response MrW [redacted] has contacted me twice and left voicemails twice I work at 7AM and typically work overtime When I get off which is generally after 6pm, the office is closed He left a voicemail stating he wanted to go over there policies The policies of Bill Matrix which is the website they use to make card payments When the payment link is clicked on through the Virginia Dominon Power website, their system sends you to Bill Matrix to make the payment Virginia Dominion Power should have on their site to say you can only make three payments in one day My wife normally handles the billing and payments that's why she was an authorized user She removed herself the day of the call after speaking to a supervisor Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This complaint has not been resolved in my opinion I believe that an apology is warranted at the very least Dominion had every opportunity to send someone to my house (for what ultimately took min) to assess the complex issue I hadThanks ***
Revdex.com, Dominion offers multiple options to make payment for electric servicesThere are options available to pay without fee In the instance a check is returned, it is standard policy to restrict check payments for monthsFor further information, out customer can contact Customer Relations & Policy at 1-800-938-Sincerely, Customer Relations & Policy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject the response because when the two technicians came by on August 4th, I watched them while they perform their dutiesI was never called to look at the meter which was found to be recording 99.64% on the Light Load and 99.71% on the Full Load I was not shown the reading they proclaimThey tech only wrote it down on the paper and showed it to me, whilst the other tech was chatting with meThere were three readings he wrote on the paper and showed it to me 99%, 99% and 98% rangesI am still convinced that there is something wrong with such a an exponential bill compared to all the residents in the community and so far the difference in the highest bill I have seen so far compare to my bill is more than 100% which is absolutely not right.A third technician came by and suggested someone was going to come to my house and do some more diagnostics and when I spoke to Ms [redacted] , she informed me she was going to get back to me on that Unfortunately, she replied to Revdex.com instead which I am very surpriseI am not happy with Dominion Energy and if there was a competitor in my jurisdiction I would have switched over to that company in a heartbeatIn conclusion all they did was take out the analog meter reader and replaced it with a digital oneI don’t think the actual test was done because besides writing some figures on paper to show me, I didn’t see any work done and this issue will continue.I am humbly grateful to Revdex.com for all the effort and taking my situation very serious as well as assisting and continue to assist people like me who have no voice in matters like theseI appreciate so much and I pray that this problem is resolved once and for all, thank you again Revdex.com Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I haven't done anything to them They have been harassing me and theyneed to have a top level manager for shareholders intervene Theseppl are Lying They have Not gotten back to my messages, and theyMaliciously did this to cost me money Something wrong with thosepeople.I sent them a Fax in January to sell shares and with a specificaddress and they sent it to the wrong address I have a copy of thefax and so do they They are Incompetent They also sent my Taxforms to the wrong address I have reported their Incompetence andAbuse to other agencies and will Continue to They are Keeping theChecks without my permission The shares they were told to send thisyear they need to put back in as they have DELIBERATELY ANDMALICIOUSLY AND REPEATEDLY REFUSED to address my concerns in a timelyfashion I have the Evidence to prove this The fact that theyfalsely accuse me of supposedly using racism or hate speech gives memore information about THEM and why they are Harassing me and notgetting back to my messages and deliberately handling thingsimproperly Now I know why they are motivated to do this, they aretelling you more about THEM, not me They're crazy!!! I haven't doneanything to them And they've just explained to me why they'vedeliberately, repeatedly and maliciously NOT responded to my messages,why they are unable to perform the basic functions of their job, andwhy they have targeted me for accusationsThey are telling youmore about themselves They are targeting me becausea) I have raised Legitimate concernsb) they are falsely accusing me of doing what THEY'RE doing, whichshows what their Intent and Motivation is for Abusing me.There you have itThey just admitted they've deliberately mishandled my money becausethey're racists.WowLike I said other agencies are investigating them.What theyre doing is Illegal.I will also Continue to alert media outlets to their bizarre behavior.Why can't they just stick to the business side of things.Why are they putting all these cards into the equation that don't exist.All they do is perform the basic functions of their job.Their mistakes have cost me time and money.They need to be accountable for their Abuse and Incompetence
March 23, Revdex.com, Thank you for bringing this customer’s concern to our attentionWe appreciate the opportunity to research and investigate further Dominion Energy regrets the number of attempts the customer had to make to cancel a certain services with Home-Serve Products and ServicesPlease accept our sincere apology for the inconvenience and frustration this issue may have caused As, of March 21, the customer’s request to cancel coverage has been confirmed It is Dominion Energy’s understanding that a refund for $**[redacted] has been processed and the customer can expect this refund very soon If you have questions, or if Customer Relations may be of further assistance to you or the customer, please call us at 1-800- [redacted] Sincerely, Greg W [redacted] Dominion Energy Virginia Customer Relations & Policy
September 7, Better Business Bureau, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further The Company made telephone contact to the customer and discussed the deposit issue The customer was charged a security deposit after the Company’s billing and payment assessmentBased on our records, the previous security deposit was applied to the customer’s account on March 31, Additionally, the Company shared ways to conserve energy by using the Company’s recommended thermostat settings for the winter and summer (for heating and for cooling) and to ensure home appliances, such as their heat pump, are functioning properlyTo learn more about energy conservation, the customer may contact our Customer Service Center at [redacted] or visit our website at www.dom.com and enter “Energy Saving” in the search field Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] *
January 21, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further On January 20, 2016, Dominion made telephone contact to the customer and together we discussed high bill concerns Going forward, the Company and the customer intend to work together to help resolve the high bill issue The Company has already placed a work order to schedule an on-site meter test for the customer Subsequently, the Company will provide the customer with the results of our meter test by official correspondence Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800-938- Sincerely, Greg [redacted] Dominion Virginia Power Customer Relations & Policy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Driving
Revdex.com, Thank you for bringing this customer’s concerns to our attention We appreciate the opportunity to research and investigate further Dominion Energy was in the process of scheduling access to the customer’s location to complete their requested service order at the time of this inquiryDue to the complexity of the existing customer owned metering equipment at this location additional steps are required to complete the customer’s requestI have verified that Dominion Energy has successfully contacted this customer and completed their requested service orderIf you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800- [redacted] Sincerely, Daniel Garrett Dominion Energy Virginia Customer Relations & Policy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was NO mention of any additional security deposit by both Dominion Virginia Power Customer Service people, they can pull the tapes and listen to the callI would have remembered that and not questioned it now if that was the case, but it was NOT Regards, [redacted]
October 6, Better Business Bureau, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion made telephone contact to the customer and discussed high bill concerns Additionally, the Company exchanged the customer’s meter with a new meterThe Company forwarded the customer’s old meter to our Meter Shop, located in Richmond, [redacted] for a time-run meter testOur tariff, filed with the [redacted] State Corporation Commission, states the meter should record at plus or minus *% of 100% to be considered accurate When the time-run meter test is complete, the Company will notify the customer regarding the meter test results In regard to learning more about Energy Conservation, the customer may visit our website a [redacted] and enter Energy Saving Tips in the search field or feel free to contact our Customer Service Center at [redacted] Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] Dominion [redacted] Power Customer Relations & Policy
June 20, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion's Customer Relations and Policy department made two attempts to contact the customer by telephone on June 15, and June 20, Although voice messages were left each time; unfortunately, we have not received a return call from the customer Based on our investigation, the customer’s electric service is still on in the customer’s name and there is no evidence of a service turn-off request orderIf the customer wishes to have the electric service turned off, please contact our Customer Account Management Center at 1-866-***- [redacted] to handle this request If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800-***-*** Sincerely, Greg W [redacted] Dominion Energy Virginia Customer Relations & Policy
Thank you for bringing our customer's concerns to our attention Dominion has reached out to the customer The tree in question located in the customer's yard is well below the level of the electric conductor and poses no threat A communication wire does run through the tree We do apologize for our delayed response which resulted in the customer having to make multiple calls to our Forester concerning the tree trimming inquiry None of the bills at this location have been estimated Certainly if an estimated bill were necessary for some reason, we would base the estimate solely on historical usage at this one address, not based off average usage from neighbors in the area The device that transmits readings is providing data on a regular basis We do have a metering supervisor scheduled to to meet the customer at the location on Monday Feb 20, for the purpose of performing an accuracy test on the meter and associated transmitter
October 28, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion made telephone contact to the customer and discussed the occurrence on October 13, as mentioned in the customer’s report to the Revdex.com Dominion made a sincere apology to the customer and contacted the employee’s managerial department Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] Dominion Virginia Power Customer Relations & Policy
Customer: [redacted] The shareholder complaint is unfounded Her mail and sale checks have been returned by the post office as undeliverable We have asked for a better address numerous times to no availThis shareholder is currently under investigation by Dominion’s Security Team regarding the many emails she has sent to our office and phone calls containing hate speak and racist comments Dominion will not allow a shareholder to speak to our representatives in this mannerUntil she provides an address other than the one on our records, [redacted] , we cannot mail a replacement sale checkWe look forward to getting this issue resolvedSincerely, [redacted] ***
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion is in the process of scheduling a Service Investigator to visit this customer’s residence to help assist in ascertaining the cause for increased consumptionDominion has performed a meter test at this location months agoThe results of that test indicate that the meter here is recording accuratelyDepending on the results of the Service Investigator’s visit, another meter test may be necessary to validate the accuracy of the readings Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely, [redacted] Customer Relations & Policy Specialist Dominion Virginia Power
March 16, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion made telephone contact to the customer and discussed high bill concernsAfter listening carefully to the customer, the Company suggested to use our recommended thermostat settings for the winter ( degrees) and summer (degrees) to conserve energy useAdditionally, the Company ordered an on-site meter test for the customer to ensure the meter used to bill the customer is functioning properlyAfter the onsite meter test is scheduled, performed, and completed, Dominion will mail the official meter test results to the customer Again, thank you for allowing us the opportunity to address this customer’s concern If Customer Relations may be of further assistance to you or the customer, please call us at 1-800-938- Sincerely, Greg W [redacted] Dominion Virginia Power Customer Relations & Policy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this response MrW [redacted] has contacted me twice and left voicemails twice I work at 7AM and typically work overtime When I get off which is generally after 6pm, the office is closed He left a voicemail stating he wanted to go over there policies The policies of Bill Matrix which is the website they use to make card payments When the payment link is clicked on through the Virginia Dominon Power website, their system sends you to Bill Matrix to make the payment Virginia Dominion Power should have on their site to say you can only make three payments in one day My wife normally handles the billing and payments that's why she was an authorized user She removed herself the day of the call after speaking to a supervisor Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This complaint has not been resolved in my opinion I believe that an apology is warranted at the very least Dominion had every opportunity to send someone to my house (for what ultimately took min) to assess the complex issue I hadThanks ***
Revdex.com, Dominion offers multiple options to make payment for electric servicesThere are options available to pay without fee In the instance a check is returned, it is standard policy to restrict check payments for monthsFor further information, out customer can contact Customer Relations & Policy at 1-800-938-Sincerely, Customer Relations & Policy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject the response because when the two technicians came by on August 4th, I watched them while they perform their dutiesI was never called to look at the meter which was found to be recording 99.64% on the Light Load and 99.71% on the Full Load I was not shown the reading they proclaimThey tech only wrote it down on the paper and showed it to me, whilst the other tech was chatting with meThere were three readings he wrote on the paper and showed it to me 99%, 99% and 98% rangesI am still convinced that there is something wrong with such a an exponential bill compared to all the residents in the community and so far the difference in the highest bill I have seen so far compare to my bill is more than 100% which is absolutely not right.A third technician came by and suggested someone was going to come to my house and do some more diagnostics and when I spoke to Ms [redacted] , she informed me she was going to get back to me on that Unfortunately, she replied to Revdex.com instead which I am very surpriseI am not happy with Dominion Energy and if there was a competitor in my jurisdiction I would have switched over to that company in a heartbeatIn conclusion all they did was take out the analog meter reader and replaced it with a digital oneI don’t think the actual test was done because besides writing some figures on paper to show me, I didn’t see any work done and this issue will continue.I am humbly grateful to Revdex.com for all the effort and taking my situation very serious as well as assisting and continue to assist people like me who have no voice in matters like theseI appreciate so much and I pray that this problem is resolved once and for all, thank you again Revdex.com Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I haven't done anything to them They have been harassing me and theyneed to have a top level manager for shareholders intervene Theseppl are Lying They have Not gotten back to my messages, and theyMaliciously did this to cost me money Something wrong with thosepeople.I sent them a Fax in January to sell shares and with a specificaddress and they sent it to the wrong address I have a copy of thefax and so do they They are Incompetent They also sent my Taxforms to the wrong address I have reported their Incompetence andAbuse to other agencies and will Continue to They are Keeping theChecks without my permission The shares they were told to send thisyear they need to put back in as they have DELIBERATELY ANDMALICIOUSLY AND REPEATEDLY REFUSED to address my concerns in a timelyfashion I have the Evidence to prove this The fact that theyfalsely accuse me of supposedly using racism or hate speech gives memore information about THEM and why they are Harassing me and notgetting back to my messages and deliberately handling thingsimproperly Now I know why they are motivated to do this, they aretelling you more about THEM, not me They're crazy!!! I haven't doneanything to them And they've just explained to me why they'vedeliberately, repeatedly and maliciously NOT responded to my messages,why they are unable to perform the basic functions of their job, andwhy they have targeted me for accusationsThey are telling youmore about themselves They are targeting me becausea) I have raised Legitimate concernsb) they are falsely accusing me of doing what THEY'RE doing, whichshows what their Intent and Motivation is for Abusing me.There you have itThey just admitted they've deliberately mishandled my money becausethey're racists.WowLike I said other agencies are investigating them.What theyre doing is Illegal.I will also Continue to alert media outlets to their bizarre behavior.Why can't they just stick to the business side of things.Why are they putting all these cards into the equation that don't exist.All they do is perform the basic functions of their job.Their mistakes have cost me time and money.They need to be accountable for their Abuse and Incompetence
March 23, Revdex.com, Thank you for bringing this customer’s concern to our attentionWe appreciate the opportunity to research and investigate further Dominion Energy regrets the number of attempts the customer had to make to cancel a certain services with Home-Serve Products and ServicesPlease accept our sincere apology for the inconvenience and frustration this issue may have caused As, of March 21, the customer’s request to cancel coverage has been confirmed It is Dominion Energy’s understanding that a refund for $**[redacted] has been processed and the customer can expect this refund very soon If you have questions, or if Customer Relations may be of further assistance to you or the customer, please call us at 1-800- [redacted] Sincerely, Greg W [redacted] Dominion Energy Virginia Customer Relations & Policy
September 7, Better Business Bureau, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further The Company made telephone contact to the customer and discussed the deposit issue The customer was charged a security deposit after the Company’s billing and payment assessmentBased on our records, the previous security deposit was applied to the customer’s account on March 31, Additionally, the Company shared ways to conserve energy by using the Company’s recommended thermostat settings for the winter and summer (for heating and for cooling) and to ensure home appliances, such as their heat pump, are functioning properlyTo learn more about energy conservation, the customer may contact our Customer Service Center at [redacted] or visit our website at www.dom.com and enter “Energy Saving” in the search field Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] *
January 21, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further On January 20, 2016, Dominion made telephone contact to the customer and together we discussed high bill concerns Going forward, the Company and the customer intend to work together to help resolve the high bill issue The Company has already placed a work order to schedule an on-site meter test for the customer Subsequently, the Company will provide the customer with the results of our meter test by official correspondence Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800-938- Sincerely, Greg [redacted] Dominion Virginia Power Customer Relations & Policy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]