Staff accidentally put a sticker for a cheaper item on another product. It just so happens that the packaging was damaged so I assumed that was the reason for the reduced price ($1.25 down from $3.00). The cashiers refused the price override and called up the store manager to answer my questions. I asked if they honoured the bc scanning code of practice? No. Do they price override for customer satisfaction since they had incorrectly labeled the wrong item? No. Really? No. The managers name was[redacted] and this store does not care about making customers happy. I would rather spend more money elsewhere than interact with this locations staff. Clearly they thought I was taking them for a ride, trying to get $1.75 off for their mistake!!! I am in upper management at a retail company with 100 employees and if I had witnessed this from one of my own they would receive some training on customer service and retaining a customer base.
Staff accidentally put a sticker for a cheaper item on another product. It just so happens that the packaging was damaged so I assumed that was the reason for the reduced price ($1.25 down from $3.00). The cashiers refused the price override and called up the store manager to answer my questions. I asked if they honoured the bc scanning code of practice? No. Do they price override for customer satisfaction since they had incorrectly labeled the wrong item? No. Really? No. The managers name was[redacted] and this store does not care about making customers happy. I would rather spend more money elsewhere than interact with this locations staff. Clearly they thought I was taking them for a ride, trying to get $1.75 off for their mistake!!! I am in upper management at a retail company with 100 employees and if I had witnessed this from one of my own they would receive some training on customer service and retaining a customer base.