Ditch Witch of New Mexico, Inc.

Initial Business Response /* (1000, 5, 2016/07/19) */
Our customer is noted under a *** *** with the same addressThe parts needed are under warranty and would be sent at no chargeHowever the shipping and handling fee of *** is not part of the warranty, see attached documentation
I have noted this account to waive the shipping and handling feeThe customer is welcome to contact customer service to have the necessary parts shipped free of charge without paying a shipping and handling feeThe phone number is XXX-XXX-XXXX or via email at ***@pegperego.comWe will do what is necessary to get their toy back up and running again
All refunds are done on the store level where the product was purchasedThe product wasn't sold directly from Peg Perego so we would refer the customer back to the retailer to inquire about any refundsWe will support the purchase by providing parts and service
Initial Consumer Rebuttal /* (3000, 7, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responseI will explain whyI dont fully believe that the product they are willing to ship me for free is the only thing wrong with this toyIf I accept the free parts and it doesnt fix the problem, im back at square oneSince im not the only one with a defective product, I feel its a manufacture problem that needs to be resolved before selling anymoreI personally feel its the weight of the kids riding in it thats causing it to work improperlyTherefore the weight/age limit should be adjusted for new customersI asked a manager where I purchased this product if I would be able to return it, and I was told that usually after days they refuse returnsi would REALLY like a refund so I can purchase something my kids can actually rideThank you
Final Consumer Response /* (4200, 11, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Okay this is the dealThe "terrain and the weight" is not a factorMy kids weigh less than the max weight (130lbs) and my "terrain" (my yard) is flatIm sick and tired of large companies taking advantage of consumers!! Im a combat disabled vet and deserve a whole lot better than this junk that yall manufactured!! Im going to be blunt and straight forward about thisYou either give me a refund for this piece of junk or I go to the Wounded Warriors Program or the Iraq and Afghanistan Veterans of America (which I am a member of both) and we turn this into a bigger problemI have no problem what so ever bashing your company on every social media on how you took advantage of a disabled vetNow, im going to ask you again one more timeWould you please be ever so kind to give me a refund?
Thank you
*** ***
Final Business Response /* (4000, 14, 2016/08/15) */
Refunds are done at the store level where the product was purchased and the money was exchangedThe manufacture supports the product with parts and serviceThe account is noted that we will send any and all parts out at no charge to make the toy fully operable again

Initial Business Response /* (1000, 5, 2016/07/26) */
As the manager of the call center I spoke with Mrs. [redacted] on 7/22/2016. She was fine with me sending her via email troubleshooting instructions. And advised her to contact us for assistance and to have the parts needed sent at no charge...

with no shipping and handling fees. As to date no response has been received from them.

Initial Business Response /* (1000, 5, 2016/11/11) */
In order to better assist the customer and understand the complaint with the toy we provided troubleshooting steps. That way we can determine what parts are necessary to be send out to the customer. Without understanding completely we are...

unable to know what to accurately ship. The customer can continue via email or reach out to customer service to assist via phone at XXX-XXX-XXXX. If the customer wishes to do an exchange and/or return that would be done at the store level where the product was purchased.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not a toy technician.