3/ [redacted] NexisCard received a call from Card Holder (**) who wished to file a dispute but did not inform us of the transaction to be disputed.3/ [redacted] we received a faxed dispute from the Card Holder and forwarded to our dispute department.3/**: Dispute deptupdated account with notes whi [redacted] reflect “Rcvd [redacted] letter for Mar [redacted] Spirit Air $transaction, [redacted] states that they only meant to book the hotel and not the flight too [redacted] followed the merchants refund policy to get creditPrcssd CB, Merchant has until 5/ [redacted] to respond , this is a non reg e dispute no provisional credit will be issued during the investigationWaiting on mer**ant response.4/**: [redacted] called with regards to dispute explained as per notes merchant has until 5/ [redacted] to respond to dispute [redacted] started arguing saying that no where does she see dispute can take up to days, explained terms and conditions can be found online and advises Card Holder it may take up to days to investigate your complaint or question, [redacted] ended call.4/**: NexisCard Dispute DeptContacted Spirit Airlines and was informed that [redacted] had only hours to cancel their ticket pur**ase in order to receive a full refundCard Holder did not call in until March [redacted] for a March [redacted] transaction which was outside of Spirit Air refund policyThe Card Holder still has an open ticket which she can utilize at any time, Card Holder was also informed if she no longer wants the ticket she can receive a flying credit with Spirit Air.NexisCard is not obligated to refund the customer and Spirit Air has advised the customer of the options available to her based on their refund policy
At this time, we have given *** *** *** a courtesy credit of $Upon removal of the funds by *** ***, the account will be closed as per her request. *** *** COO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Upon receipt of your inquiry, as per standard procedures, a thorough review has been completed. Based on the review of your account, we agree that two of your deposits are being charged for early access. One of your applications has been submitted for processing. Your application is under review and...
3/** NexisCard received a call from Card Holder (**) who wished to file a dispute but did not inform us of the transaction to be disputed.3/** we received a faxed dispute from the Card Holder and forwarded to our dispute department.3/**: Dispute dept. updated account with notes whi** reflect “Rcvd...
** letter for Mar[redacted] Spirit Air $196.18 transaction, ** states that they only meant to book the hotel and not the flight too. ** followed the merchants refund policy to get credit. Prcssd CB, Merchant has until 5/** to respond , this is a non reg e dispute no provisional credit will be issued during the investigation. Waiting on mer**ant response.4/**: ** called with regards to dispute explained as per notes merchant has until 5/** to respond to dispute ** started arguing saying that no where does she see dispute can take up to 45 days, explained terms and conditions can be found online and advises Card Holder it may take up to 45 days to investigate your complaint or question, ** ended call.4/**: NexisCard Dispute Dept. Contacted Spirit Airlines and was informed that ** had only 24 hours to cancel their ticket pur**ase in order to receive a full refund. Card Holder did not call in until March [redacted] for a March [redacted] transaction which was outside of Spirit Air refund policy. The Card Holder still has an open ticket which she can utilize at any time, Card Holder was also informed if she no longer wants the ticket she can receive a flying credit with Spirit Air.NexisCard is not obligated to refund the customer and Spirit Air has advised the customer of the options available to her based on their refund policy.
3/ [redacted] NexisCard received a call from Card Holder (**) who wished to file a dispute but did not inform us of the transaction to be disputed.3/ [redacted] we received a faxed dispute from the Card Holder and forwarded to our dispute department.3/**: Dispute deptupdated account with notes whi [redacted] reflect “Rcvd [redacted] letter for Mar [redacted] Spirit Air $transaction, [redacted] states that they only meant to book the hotel and not the flight too [redacted] followed the merchants refund policy to get creditPrcssd CB, Merchant has until 5/ [redacted] to respond , this is a non reg e dispute no provisional credit will be issued during the investigationWaiting on mer**ant response.4/**: [redacted] called with regards to dispute explained as per notes merchant has until 5/ [redacted] to respond to dispute [redacted] started arguing saying that no where does she see dispute can take up to days, explained terms and conditions can be found online and advises Card Holder it may take up to days to investigate your complaint or question, [redacted] ended call.4/**: NexisCard Dispute DeptContacted Spirit Airlines and was informed that [redacted] had only hours to cancel their ticket pur**ase in order to receive a full refundCard Holder did not call in until March [redacted] for a March [redacted] transaction which was outside of Spirit Air refund policyThe Card Holder still has an open ticket which she can utilize at any time, Card Holder was also informed if she no longer wants the ticket she can receive a flying credit with Spirit Air.NexisCard is not obligated to refund the customer and Spirit Air has advised the customer of the options available to her based on their refund policy
At this time, we have given *** *** *** a courtesy credit of $Upon removal of the funds by *** ***, the account will be closed as per her request. *** *** COO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Upon receipt of your inquiry, as per standard procedures, a thorough review has been completed. Based on the review of your account, we agree that two of your deposits are being charged for early access. One of your applications has been submitted for processing. Your application is under review and...
you will be notified upon its approval.
3/** NexisCard received a call from Card Holder (**) who wished to file a dispute but did not inform us of the transaction to be disputed.3/** we received a faxed dispute from the Card Holder and forwarded to our dispute department.3/**: Dispute dept. updated account with notes whi** reflect “Rcvd...
** letter for Mar[redacted] Spirit Air $196.18 transaction, ** states that they only meant to book the hotel and not the flight too. ** followed the merchants refund policy to get credit. Prcssd CB, Merchant has until 5/** to respond , this is a non reg e dispute no provisional credit will be issued during the investigation. Waiting on mer**ant response.4/**: ** called with regards to dispute explained as per notes merchant has until 5/** to respond to dispute ** started arguing saying that no where does she see dispute can take up to 45 days, explained terms and conditions can be found online and advises Card Holder it may take up to 45 days to investigate your complaint or question, ** ended call.4/**: NexisCard Dispute Dept. Contacted Spirit Airlines and was informed that ** had only 24 hours to cancel their ticket pur**ase in order to receive a full refund. Card Holder did not call in until March [redacted] for a March [redacted] transaction which was outside of Spirit Air refund policy. The Card Holder still has an open ticket which she can utilize at any time, Card Holder was also informed if she no longer wants the ticket she can receive a flying credit with Spirit Air.NexisCard is not obligated to refund the customer and Spirit Air has advised the customer of the options available to her based on their refund policy.