Diann Shaddox Foundation

Initial Business Response / [redacted] (1000, 8, 2016/11/09) */ Re: [redacted] ; Case# XXXXXXXX Dear Revdex.com: Tricoci University of Beauty Culture is writing in response to the letter dated October 20, 2016, regarding a complaint from a former student at the Highland campus, Ms [redacted] A copy of the letter for reference is included in Exhibit On behalf of the institution, thank you for the opportunity to response to the student's grievance Ms [redacted] completed the required clock hours in November To be considered a graduate, our Student Catalog reads as follow: Completion Requirements To complete a program at Tricoci University of Beauty Culture, you must: · Meet the minimum course requirements · Complete the required hours for the program · Meet the minimum Grade Point Average (GRA) standard of 85% · Meet the minimum Attendance standard of 85% · Achieve a 85% or better score on each written test · Achieve an 85% or better score on each Essentials Practical Examination · Achieve an 85% or better score on the Final Written Examination · Achieve an 85% or better score on each Final Practical Examination · Complete the State/Tricoci University of Beauty Culture Practical Progress Requirements Graduation Requirements To graduate and receive a transcript from Tricoci University of Beauty Culture, you must: · Achieve Completion Requirements · Satisfy financial obligations of tuition, fees and any other institutional charges, bringing the student's ledger balance to zero The Campus Director, Ms [redacted] has been trying to contact Ms [redacted] via phone on multiple occasions since July regarding her outstanding account balanceHowever, Ms [redacted] has never answered any of the phone calls or returned the voicemailsPlease note, the campus has not received any messages regarding her balance or any other matter since she left the institution in November It is a practice for the Campus Director and/or Financial Aid Coordinator to routinely contact students in an effort to work out payment arrangements so that completer students can move to the graduate status and be eligible to seek State licensingWithout, students are not eligible to seek State licensing or work in the greater beauty industry Please find attached as Exhibit 2, a copy of the Student Ledger for Ms [redacted] As reflected on the document, her current balance is [redacted] The balance has stayed the same since the last transaction on October 16, Once this balance is paid in full, she will be changed to a graduate, Ms [redacted] will then receive her final Official Transcript which will reflect her graduate status and will be eligible to pursue her State licenseThe institution can also assist her with career advising and assistance in searching for employment Again, thank you for the opportunity to provide a response to this Revdex.com complaintIf you need additional information, please feel free to contact me at [redacted] @tricociuniversity.edu or by phone at XXX-XXX-XXXX [redacted] SVP of Regulatory and Campus Operations Tricoci University of Beauty Culture, LLC cc: [redacted] Highland Campus Director

Initial Business Response /* (1000, 8, 2016/11/09) */
Re: [redacted]; Case# XXXXXXXX
Dear Revdex.com:
Tricoci University of Beauty Culture is writing in response to the letter dated October 20, 2016, regarding a complaint from a former student at the Highland campus, Ms....

[redacted]. A copy of the letter for reference is included in Exhibit 1. On behalf of the institution, thank you for the opportunity to response to the student's grievance.
Ms. [redacted] completed the required 1500 clock hours in November 2014. To be considered a graduate, our Student Catalog reads as follow:
Completion Requirements
To complete a program at Tricoci University of Beauty Culture, you must:
· Meet the minimum course requirements
· Complete the required hours for the program
· Meet the minimum Grade Point Average (GRA) standard of 85%
· Meet the minimum Attendance standard of 85%
· Achieve a 85% or better score on each written test
· Achieve an 85% or better score on each Essentials Practical Examination
· Achieve an 85% or better score on the Final Written Examination
· Achieve an 85% or better score on each Final Practical Examination
· Complete the State/Tricoci University of Beauty Culture Practical Progress Requirements
Graduation Requirements
To graduate and receive a transcript from Tricoci University of Beauty Culture, you must:
· Achieve Completion Requirements
· Satisfy financial obligations of tuition, fees and any other institutional charges, bringing the student's ledger balance to zero
The Campus Director, Ms. [redacted] has been trying to contact Ms. [redacted] via phone on multiple occasions since July 2015 regarding her outstanding account balance. However, Ms. [redacted] has never answered any of the phone calls or returned the voicemails. Please note, the campus has not received any messages regarding her balance or any other matter since she left the institution in November 2014. It is a normal practice for the Campus Director and/or Financial Aid Coordinator to routinely contact students in an effort to work out payment arrangements so that completer students can move to the graduate status and be eligible to seek State licensing. Without, students are not eligible to seek State licensing or work in the greater beauty industry.

Please find attached as Exhibit 2, a copy of the Student Ledger for Ms. [redacted]. As reflected on the document, her current balance is [redacted] The balance has stayed the same since the last transaction on October 16, 2014. Once this balance is paid in full, she will be changed to a graduate, Ms. [redacted] will then receive her final Official Transcript which will reflect her graduate status and will be eligible to pursue her State license. The institution can also assist her with career advising and assistance in searching for employment.
Again, thank you for the opportunity to provide a response to this Revdex.com complaint. If you need additional information, please feel free to contact me at [redacted]@tricociuniversity.edu or by phone at XXX-XXX-XXXX.

[redacted] SVP of Regulatory and Campus Operations Tricoci University of Beauty Culture, LLC

cc: [redacted] Highland Campus Director