Diamond Roofing & Siding Roofing Specialist Reviews (1)
Diamond Roofing & Siding Roofing Specialist Rating
Description: Roofing Contractors
Address: 306 Indian Mills Rd, Shamong, New Jersey, United States, 08088
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Review: On July 2012 we ordered a new roof from this contractor. Roof was installed, but very soon (in a month) we found a minor leakage. We called contractor, and it took 2 weeks to reach him. All the time I left voice mail and nobody contacted us. Additionally I sent few emails. After two weeks I finally got a response and contractor's employees come to fix.
It was fine just short period of time (till December 2012). After that we discovered two leakages in time, each one more severe than first time. And it took 3 weeks to get back response from contractor. Finally roof was repaired and stayed ok almost one year.
Now we figured out the problem again, and half of attic is impacted and really wet. I called three days in a row, few times per day, nobody responds. I'm not sure I have three weeks this time, because see a lot of water in the attic.Desired Settlement: As this is third repair for 18 month, I demand not just small repair, but major re-construction and extend the warranty accordingly. Also I demand the personal supervision of business owner, because he didn't present neither on initial installation nor on past repairs.
Business
Response:
To Whom It May Concern,
Diamond Roofing was out to customers house in late December of 2013 . We physically went up into his attic to see the problem. The problem resulted in a condensation problem when it gets extremely cold outside. We also went up on the roof to inspect & found nothing wrong. I advised the homeowner to keep checking inside the attic for any kind of moistsure build up or dampness and to call me immediately so I can come to check it out. To this date I have not received any phone calls saying he has a problem.
Regards
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,