[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Mr w [redacted] is a liarAffording our fence had nothing to do with itHe knew we were unhappy because of the positioning of the fence and at that time he offered to move it free of charge with us just buying the materialHe told us to wait until the ground settled because he stated that some of the posts could not be cemented in because the ground was too wetWe are owners of a business as well and our committed to our customers, mr w [redacted] is not Both my husband and I had this conversation with mr w [redacted] when the job was completedHe is not honest we are assuming because he is going through financial issues since he no longer has a business partnerHowever we are unsure as to why he is changing his mind at this pointAs far as our gates mr w [redacted] told us that if anything was wrong with our fence that he would come out anytime to fix itHis warranty was for as long as we had the fenceThat too was a lie Regards, [redacted] And [redacted]
------ Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Aug 6, 2015 at 9:56...
AMSubject: Fwd: Business Owner Reply - Complaint ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: <[redacted]@diamond-fencing.com>Date: Wed, Aug 5, 2015 at 7:52 PMSubject: Business Owner Reply - Complaint ID [redacted]To: [email protected]: Bob w[redacted] <[redacted]@diamond-fencing.com>I am writing in response to your complaint ID [redacted].
At no time was this customer ever promised free installation. I am a business man and could never stay in business if I installed for free. My workers would certainly not work for zero dollars.
I have many repeat-customers and referrals from happy customers because I follow up on customer concerns. I have no reason or need to misrepresent anything to make a sale.
The customer could not afford to fence in as much of their yard as they wanted to during the initial installation. I told them to contact me when they are ready to expand. They were never told it would be a free installation, there are many hours of labor involved in this job and employees don't work for free.
This year they contacted me to look at a sticking gate. I came out and looked at the gate & was unsure if it was due to an installation issue, or due to the expected shifting/settling that happens in new home construction.
At a later date the homeowner contacted me and said they are ready for us to tear out and re-install the previously installed fence and they were expecting the labor to be free.
I explained that at no time did I ever promise them a free re-installation. This just makes no sense, who works for free and stays in business?
The homeowner became irritated and said don't bother coming out to fix the gate they'll do it themselves. I felt it was best to follow their instructions.
Best Regards,
Robert W[redacted]Diamond Fencing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Mr w[redacted] is a liar. Affording our fence had nothing to do with it. He knew we were unhappy because of the positioning of the fence and at that time he offered to move it free of charge with us just buying the material. He told us to wait until the ground settled because he stated that some of the posts could not be cemented in because the ground was too wet. We are owners of a business as well and our committed to our customers, mr w[redacted] is not. Both my husband and I had this conversation with mr w[redacted] when the job was completed. He is not honest we are assuming because he is going through financial issues since he no longer has a business partner. However we are unsure as to why he is changing his mind at this point. As far as our gates mr w[redacted] told us that if anything was wrong with our fence that he would come out anytime to fix it. His warranty was for as long as we had the fence. That too was a lie.
Regards,
[redacted] And [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Mr w [redacted] is a liarAffording our fence had nothing to do with itHe knew we were unhappy because of the positioning of the fence and at that time he offered to move it free of charge with us just buying the materialHe told us to wait until the ground settled because he stated that some of the posts could not be cemented in because the ground was too wetWe are owners of a business as well and our committed to our customers, mr w [redacted] is not Both my husband and I had this conversation with mr w [redacted] when the job was completedHe is not honest we are assuming because he is going through financial issues since he no longer has a business partnerHowever we are unsure as to why he is changing his mind at this pointAs far as our gates mr w [redacted] told us that if anything was wrong with our fence that he would come out anytime to fix itHis warranty was for as long as we had the fenceThat too was a lie Regards, [redacted] And [redacted]
------ Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Aug 6, 2015 at 9:56...
AMSubject: Fwd: Business Owner Reply - Complaint ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: <[redacted]@diamond-fencing.com>Date: Wed, Aug 5, 2015 at 7:52 PMSubject: Business Owner Reply - Complaint ID [redacted]To: [email protected]: Bob w[redacted] <[redacted]@diamond-fencing.com>I am writing in response to your complaint ID [redacted].
At no time was this customer ever promised free installation. I am a business man and could never stay in business if I installed for free. My workers would certainly not work for zero dollars.
I have many repeat-customers and referrals from happy customers because I follow up on customer concerns. I have no reason or need to misrepresent anything to make a sale.
The customer could not afford to fence in as much of their yard as they wanted to during the initial installation. I told them to contact me when they are ready to expand. They were never told it would be a free installation, there are many hours of labor involved in this job and employees don't work for free.
This year they contacted me to look at a sticking gate. I came out and looked at the gate & was unsure if it was due to an installation issue, or due to the expected shifting/settling that happens in new home construction.
At a later date the homeowner contacted me and said they are ready for us to tear out and re-install the previously installed fence and they were expecting the labor to be free.
I explained that at no time did I ever promise them a free re-installation. This just makes no sense, who works for free and stays in business?
The homeowner became irritated and said don't bother coming out to fix the gate they'll do it themselves. I felt it was best to follow their instructions.
Best Regards,
Robert W[redacted]Diamond Fencing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Mr w[redacted] is a liar. Affording our fence had nothing to do with it. He knew we were unhappy because of the positioning of the fence and at that time he offered to move it free of charge with us just buying the material. He told us to wait until the ground settled because he stated that some of the posts could not be cemented in because the ground was too wet. We are owners of a business as well and our committed to our customers, mr w[redacted] is not. Both my husband and I had this conversation with mr w[redacted] when the job was completed. He is not honest we are assuming because he is going through financial issues since he no longer has a business partner. However we are unsure as to why he is changing his mind at this point. As far as our gates mr w[redacted] told us that if anything was wrong with our fence that he would come out anytime to fix it. His warranty was for as long as we had the fence. That too was a lie.
Regards,
[redacted] And [redacted]