Desi Decorations, LLC

The bottom line is that I wasnt paid to edit the videos in cinematicI just put together clips and added some effects just for them to watch itThere will not be any refund as I have provided the clinte with the video I put together, photos and raw footage and photoThank you

I am rejecting this response because: as you can already tell from the text messages I have already sent you, that these statements of his are complete liesHe was always expected to provide videos and photosWhich he never provided at a sufficient levelAnd furthermore, if he wasn't informed until after the events to make the videos, why would he have dedicated video cameras at each eventHow does that makes sense? And why would his text messages to us say they are fully edited and that he sent the video to be fully editedWhy would it take months to create? Why would we spend that much money for him to do a crappy job decorating the reception hall only? As time goes on, it becomes increasingly clear that, just like he did with the up lights, he had no intention on providing us the quality products that he promisedHe did not provide the decorations as he promised, nor did the provide the quality photos that he promised and nor did he provide the quality video that he promisedAnd the only reason we brought up our ill grandfather was because he was taking too long in providing us the video and photos and we wanted to make sure that he knew the urgency of our situationInstead of providing us the products he promised, he brought up the death of his paternal grandmother and his video editors grandmother as the reasons for the delayIt is nothing but excuses and lies with him

The total price of the event with full photo and video editing was $4,950, while on out second appointment the customer made some changes, they cut down cinematic movie and price was down to Now after the event they want me to fully edit the video in cinematic which wasnt in the contract
About uplightsThe dj was at the conner of the hall where the power point worked, but around the hall including the posts in the middle there was no powerWhich was the reason why we were unable to set up the uplights, also the customer has been refunded $for the uplights. thank you,

The bottom line is that I wasnt paid to edit the videos in cinematic. I just put together clips and added some effects just for them to watch it. There will not be any refund as I have provided the clinte with the video I put together, photos and raw footage and photo. Thank you

I am rejecting this response because: as you can already tell from the text messages I have already sent you, that these statements of his are complete lies. He was always expected to provide videos and photos. Which he never provided at a sufficient level. And furthermore, if he wasn't informed until after the events to make the videos, why would he have dedicated video cameras at each event. How does that makes sense? And why would his text messages to us say they are fully edited and that he sent the video to be fully edited. Why would it take months to create? Why would we spend that much money for him to do a crappy job decorating the reception hall only? As time goes on, it becomes increasingly clear that, just like he did with the up lights, he had no intention on providing us the quality products that he promised. He did not provide the decorations as he promised, nor did the provide the quality photos that he promised and nor did he provide the quality video that he promised. And the only reason we brought up our ill grandfather was because he was taking too long in providing us the video and photos and we wanted to make sure that he knew the urgency of our situation. Instead of providing us the products he promised, he  brought up the death of his paternal grandmother and his video editors grandmother as the reasons for the delay. It is nothing but excuses and lies with him.