Derek Sawyer Smart Energy Heating & Air

We will get a tech out ASAP and get this fixed I am sorry that I was not aware of these issues sooner and we will happily get the customer taken care of We will be calling asap to get scheduled to go out and fix

Our technician [redacted] spend minutes at this home He found that the compressor terminals were burnt down and compromised [redacted] had the male home owner come outside so he show him the burnt terminal Once the terminals start burning on an older compressor it it a strong sign the compressor is running hot and is having serious issues The home owner was able to get the terminal to connect for now but the system still has serious issues If [redacted] were to connect to the burnt terminal block and the compressor were to go out then the customer could also blame him for rigging up the compressor and possible demand that we pay for the repair [redacted] was sent to the customers home to perform a diagnostic and that is what he did [redacted] even used a Start capacitor to try to get the compressor running and he did not charge the customer The husband was abler to make the connection because [redacted] diagnosed the problem and showed him [redacted] gave this customer a price to replace this system only because the compressor is on it's way out If this home owner wants a refund on our service I will give them the refund as long as the home owner agrees this is settled and removes their negative reviews on the internet

We can and will have the third party come out and test the customers duct system I will have the office set up the third part duct tester and they will call and schedule the customer for testing